CoverMy レビュー 1,666

CoverMy からの回答

2025年7月22日

Thank you so much for your kind words and strong recommendation! We’re really pleased to hear you found our service and pricing competitive compared to others that’s exactly what we aim for.

We truly appreciate your support and are especially grateful for you recommending us to fellow minicab drivers. We're always here if you need anything!

CoverMy からの回答

2025年7月22日

Thank you for your kind and honest feedback! We're really pleased to hear you had a positive experience with our customer service and that all your questions were clearly answered.

We understand it's still early days, but we truly hope to continue providing you with the same level of service throughout your time with us. Please don’t hesitate to reach out if you ever need anything, we're here to help.

Thanks again for choosing us!

CoverMy からの回答

2025年7月17日

Thank you for your feedback, and we're sorry to hear you were unhappy with your experience. We understand how frustrating it can be when a price ends up higher than expected.

Our aim is always to provide clear and accurate quotes upfront. However, premiums can sometimes change based on additional details provided during the application or underwriting checks. That said, we absolutely take your concerns seriously and would be happy to review your case in more detail.

Please feel free to get in touch with us directly at engagement@covermy.com , and we’ll do our best to explain what happened and see how we can help.

CoverMy からの回答

2025年7月17日

Thank you so much for your kind words! We're delighted to hear that your advisor was polite, kind, and clearly explained everything. We'll be sure to pass on your feedback to the team — it will mean a lot!

We're always here if you need any further support.

CoverMy からの回答

2025年7月16日

Thank you for your lovely feedback! We're so pleased to hear you were happy with how everything was handled 😊

CoverMy からの回答

2025年7月16日

Thank you! We’re really pleased to hear you had a great experience with our customer service.

CoverMy からの回答

2025年7月16日

Thank you for your kind words! We're really glad you were happy with our quick service and competitive prices. It's great to hear you feel it's important others know about it, we truly appreciate your support and recommendation!

CoverMy からの回答

2025年7月15日

Thank you for the great feedback! We're so pleased to hear everything was just right. We're always here if you need us.

CoverMy からの回答

2025年7月15日

Thank you for your feedback! We're glad to hear our call handler made a good impression. We'll be sure to pass that along to the team.

If there's anything else we can help with, just let us know!

CoverMy からの回答

2025年7月15日

Thank you for the great feedback! We’re really pleased to hear you had a very, very good experience with us.

CoverMy からの回答

2025年7月15日

Thank you for your kind words! We're glad you found our service friendly and helpful. We're always here if you need us.

CoverMy からの回答

2025年7月7日

Thank you for your loyalty over the past five years — we really appreciate your continued trust in us! It's great to hear you've found our prices competitive, and we’re proud to have supported you for most of your taxi insurance journey.

We look forward to many more years of working with you!

CoverMy からの回答

2025年7月7日

Thank you for your feedback — we're sorry to hear about your experience and understand your frustration.

As discussed with our Senior Sales Advisor, it appears the advice to settle the claim in full may have come from Reserv, the claims handling company. If you can confirm when and how this was advised, we’re happy to investigate. If it was Reserv, concerns would need to be raised directly with them.

Regarding your renewal on 4th July, we’ve reviewed the policy and cannot see a 200% increase. If you’d like to go through the figures again, our team is happy to assist.

We also apologise for the difficulty in reaching someone initially. Our Head of Sales did attempt to contact you, and we’re glad you were later able to speak with a senior member of the team.

Please don’t hesitate to contact us directly — we’re here to help and want to ensure everything is clearly resolved.

Best Regards,
CoverMy Cab

CoverMy からの回答

2025年7月4日

Thank you so much for your kind words! We're delighted to hear that you had a positive experience and that everything was explained clearly and with care. Communication is key, and it’s great to know our team made things easy and pleasant for you.

We’re always here if you need anything else!

CoverMy からの回答

2025年7月1日 に公開

Thank you for your feedback! We're so pleased to hear you found our customer service to be excellent. Delivering a high standard of support is very important to us, and it’s great to know it made a difference.

We’re here whenever you need us!

CoverMy からの回答

2025年6月27日

Thank you for your kind words! We're really pleased to hear you’re happy with both our service and our company.

We appreciate your support and are always here if you need us!

CoverMy からの回答

2025年6月27日

Thank you! We're really glad to hear you found the process easy and useful — that’s exactly what we aim for.

Let us know if you need anything else!

CoverMy からの回答

2025年6月27日

Thank you for your kind words! We're so glad to hear you were happy with the service and found our team to be excellent. Feedback like this really means a lot to us.

We're always here if you need anything!

CoverMy からの回答

2025年6月23日

Thank you for your kind feedback! We’re really pleased to hear that you were happy with the information that was provided to you to be able to make an informed decision in choosing your taxi insurance. Our advisors always aim to make things clear and helpful, so it’s great to know we got it right for you.

If you ever need anything else, we’re just a call or message away!

CoverMy からの回答

2025年6月20日

Thank you so much for the lovely feedback! We're thrilled to hear you found our service amazing, the price competitive, and our team helpful. It’s great to know we stood out for you in the market!

We really appreciate your support and are always here if you need us again.