CoverMy レビュー 1,666

CoverMy からの回答

2025年8月20日

Thank you for your lovely feedback! We’re delighted to hear that every time you call, our team is able to help you in a friendly and supportive way. We always aim to make things as easy as possible for our customers.

CoverMy からの回答

2025年8月20日

Thank you for your feedback! We’re so pleased to hear that Callum was able to assist you and that you were happy with the service he provided. We’ll be sure to share your kind words with him.

CoverMy からの回答

2025年8月18日

Thank you for your kind feedback! We’re delighted to hear you were happy with both our service and customer care. Providing excellent support is always our priority.

CoverMy からの回答

2025年8月18日

Thank you for your feedback! We’re delighted to hear you were pleased with our service.

CoverMy からの回答

2025年8月13日

Thank you for your kind words! We’re so pleased to hear you were happy with our service and that we could meet your insurance needs with patience and care.

We truly appreciate your trust in us and look forward to working with you again in the future.

Best regards,

CoverMy からの回答

2025年8月13日

Thank you for your lovely feedback 💐 We’re delighted to hear you were happy with our service, found our prices affordable, and appreciated our reminders.

We look forward to helping you again in the future!

Best regards,

CoverMy からの回答

2025年8月13日

Thank you for your feedback! We’re glad to hear you found our customer service nice and polite, that’s exactly what we aim for.

Best regards,

CoverMy からの回答

2025年8月13日

Thank you for your kind words! We’re so pleased we could help you find the right taxi insurance and that you had a great experience with our customer service team.

We appreciate you choosing us and look forward to assisting you again in the future.

Best regards,

CoverMy からの回答

2025年8月13日

Thank you for your feedback, we’re sorry to hear you feel your needs weren’t fully understood. This is never the experience we want our customers to have.

We’d really like the chance to discuss your concerns in more detail so we can understand what happened and see how we can make things right. Please get in touch with us directly at engagement@covermy.com and we’ll do our best to resolve this for you.

Best regards,

CoverMy からの回答

2025年8月13日

Thank you for your great feedback! We’re delighted to hear you found our online process straightforward and our price competitive in the market.

We really appreciate you choosing us and look forward to helping you again in the future.

Best regards,

CoverMy からの回答

2025年8月5日

Thank you for the great feedback! We're so pleased to hear you found the service simple, honest, and fairly priced — that’s exactly what we aim for.

If there's anything you need going forward, don't hesitate to reach out.

CoverMy からの回答

2025年8月5日

Thank you for your kind words! We're really glad to hear you found our team helpful and effective. It’s great to know everything went smoothly for you.

If you need anything in the future, we’re always here to help!

CoverMy からの回答

2025年8月5日

Thank you for taking the time to leave your feedback, we’re very sorry to hear about your experience and understand how upsetting this must have been.

When taking out a policy, all drivers are asked to disclose any claims or incidents from the past five years, whether they were fault, non-fault, or even for information only. This is a standard requirement across the insurance industry.

As discussed during the quotation, a CUE (Claims and Underwriting Exchange) check is carried out by the underwriter after the policy has been incepted. This check is used to validate the claims history provided. If any discrepancies are found, for example, claims not declared, this can lead to an additional premium being applied or, in some circumstances, policy cancellation, depending on the insurer’s terms and if this meets their criteria.

We completely appreciate how difficult this has been, especially with the impact on your previous insurance policy. If you'd like us to review your case in more detail, please do get in touch directly and will be happy to help.

CoverMy からの回答

2025年7月31日

Thank you so much for your kind words! We're really pleased to hear you were happy with our polite and efficient service, competitive pricing, and overall customer care.

It means a lot to us that you’ve already recommended us to other taxi drivers, thank you for your trust and support!

CoverMy からの回答

2025年7月31日

Thank you! We're so glad to hear you're very happy with your experience.

CoverMy からの回答

2025年7月30日

Thank you for your feedback! We're glad you were happy with our quick response — we always aim to be as efficient and helpful as possible.

CoverMy からの回答

2025年7月23日

Thank you for your thoughtful feedback. We're so pleased to hear that our team member was professional, empathetic, friendly, and patient throughout your experience. It's great to know you felt supported and that your questions were clearly answered.

We'll be sure to pass your kind words along it will mean a lot to the advisor who helped you.

CoverMy からの回答

2025年7月23日

Wow, thank you so much for the amazing compliment! We're thrilled to hear you had such a great experience with our customer service.

We're always here if you need anything!

CoverMy からの回答

2025年7月22日

Thank you for your feedback! We’re really glad to hear you're happy with the result. It means a lot to us!

CoverMy からの回答

2025年7月22日

Thank you for your kind feedback! We're really glad to hear you found the process easy and the service very good — that’s exactly what we aim for.

We're always here if you need us!