deconovo レビュー 

278
TrustScore 5段階評価の4

3.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The quality of the fabric is fantastic. The stitching is perfect. The curtains wash up beautifully. They're heavy and thick, even without lining. My only disappointment is the black strip of fabric al... もっと見る

5つ星のうち1の評価

I am unhappy with purchase and they have a terrible return policy where they make you pay for shipping, not even through them but completely on your own via third party. Not a place worth bringing bu... もっと見る

企業が回答しました

5つ星のうち5の評価

I’m really impressed with this bamboo sheet set from Deconovo. The fabric feels incredibly soft and silky, almost like hotel-quality bedding. After washing them, they became even softer and held u... もっと見る

5つ星のうち5の評価

I’m very happy with this product. The quality exceeded my expectations, and it looks beautiful in my home. The material feels durable, and the design fits perfectly with my décor. It was easy to use a... もっと見る

企業情報

  1. カーテン販売店
  2. カーテン製造販売業
  3. ホーム センター

当該企業による記述

Deconovo specializes in affordable and modern home decor. Our European and US-based designers stay up-to-date with the latest trends to ensure our range of stylish home decor products always stays on point. Over the years, we have expanded our catalog to include all categories of home decor. We offer sofa covers, cushion covers, bedding items, tablecloths, table runners, weighted blankets, towels, bathroom textiles, and more. Our company culture values authenticity, simplicity, and reliability - the exact components that make a home thrive and grow. By staying true to our customers, people, and the environment, we contribute to improving the lives of those around us and the local community, helping them to live better and realize their true potential.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

278件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 62%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(278)

過去12か月のレビュー数: 28

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Prior purchase was flawless, BUT

Prior purchase was flawless. My second transaction was delayed and absent of notification and updates. It appears that AI is utilized by Deconovo when communicating with customers, which increases frustration. Otherwise, continued delivery of quality product

2025年3月13日
5つ星のうち5の評価

It took a while to figure out what…

It took a while to figure out what width we needed. Then we put in the order. Great experience. Didn't see a tracking number and emailed Deconovo. They expedited things. Two surprises. Curtain hooks are adjustable. Never saw that before and really great. We thought the curtains would come from a factory in the south. Of course they shipped from China. Final product is beautiful.

2025年3月10日
5つ星のうち1の評価

Horrible

Horrible. I ordered and they did not sent it right away. I waited 2 weeks and i had to talk to customer service then they tell you it is not available.

2025年2月5日
deconovo ロゴ

deconovo からの回答

We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating it can be to wait for your purchase, only to find out it was not available. This is not the experience we strive to provide, and we truly appreciate your feedback.

To resolve this issue promptly, please reach out to our customer service team at info@deconovo.com. Our team is ready to assist you and ensure that we address your concerns as quickly as possible.

We value your business and hope to make this right for you.

Thank you for bringing this to our attention.

5つ星のうち1の評価

Never received my samples.

Never received my samples.

2025年1月21日
deconovo ロゴ

deconovo からの回答

We apologize for the delayed response and any inconvenience caused. According to our records, the samples have been delivered, but we truly regret any confusion or inconvenience you may have experienced.

If you liked the sample, we’d be delighted to assist you in selecting the perfect customized curtain for your space. Please feel free to reach out to us at info@deconovo.com, and our team will be more than happy to guide you through the process.

We appreciate your patience and hope to have the opportunity to provide you with an exceptional experience moving forward.

5つ星のうち1の評価

DECEPTIVE AND RESTRICTIVE RETURN POLICIES - BUYER BEWARE!!

Very disappointed with the lack of transparency of this company and their return policies. Received a curtain order through Bed Bath and Beyond right before the holidays. Reviewed the return policies in the BB&B app on my order history screen, where it clearly said the order was refund eligible for 30 days from receipt. Now they are saying refunds must have been initiated within 15 days (even during the holidays!) and are only eligible for ‘unopened’ packages. The only way to learn of this restrictive policy is to click a hyperlink on the product information page (not the cart or order history page) with the seller’s name, WHICH HAS NO INDICATION that this is where the details of the seller’s return are ‘hidden’. They are deliberately hiding a policy that is MUCH more restrictive than their competitors. Do yourselves a favor, forego BB&B and its shady suppliers. Stick with Amazon and Wayfair, where return policies are clear and up front!

2025年1月23日
自発的なレビュー
deconovo ロゴ

deconovo からの回答

We sincerely apologize for the confusion and frustration you experienced with our return policy through Bed Bath & Beyond. Your experience does not reflect the high standards we strive to maintain, and we truly appreciate you bringing this to our attention.

We have already provided feedback to the Bed Bath & Beyond operations team regarding this issue. They are actively working to improve transparency and ensure that return policies are clearly communicated on all relevant pages, including the cart and order history screens. Our goal is to create a smoother and more transparent shopping experience for all customers.

If there is anything we can do to assist you further or if you need help resolving this matter, please do not hesitate to reach out to us directly at info@deconovo.com. We are here to help and want to make this right for you.

Thank you for sharing your feedback—it helps us improve and serve our customers better.

5つ星のうち5の評価

Lovely swatch selection

Lovely swatch selection. Feel guilty about getting some that I won’t order, do you want them back?

We love the Charlotte 14, Orange and will get very specific by the mid to late part of January.
We are replacing the carpet and want this to influence our choice. It will be installed near the end of January.

Happy New Year and I have you in my wish basket and will make it come true.

A fan, Rebeccah Leiter🌺

2024年12月23日
5つ星のうち1の評価

Quality and missing item

Quality and missing item. I write to state I never received the last rug. Quality is poor

2024年12月13日
deconovo ロゴ

deconovo からの回答

Please provide items pic to info@deconovo.com so we can offer a solution in your case. Your understanding is greatly appreciated.

5つ星のうち1の評価

This is the WORST return experience

This is the WORST return experience I have ever had. I am sure that I will not even get my money back. There is no invoice in the packaging. ( which they require for returns) You call and then they tell you, you have to email them. requirements: original packaging, receipt, and must be sent to them with in 30 days of purchase date.They were 2 weeks in delivery and I am not sure they will receive the items in that window especially now with the xmas season. I wrote to them after their response email...( BTW no authorization to return in that email) I responded again and now it has been another day past and no response. RIDICULOUS. I would rate them a zero if I could. I will be out $ and merch at the end of the day. I am sure of it. BAD BAD BAD

2024年12月11日
自発的なレビュー
deconovo ロゴ

deconovo からの回答

Apology for any inconvenience. You refund will be issued definitely as long as you provide a receipt of your returns. Please contact info@deconovo.com.

5つ星のうち5の評価

Quality Products

I ordered rugs for my bathroom, and they were perfect. They arrived quickly and in good condition. I was pleased with the overall quality of the rugs. I would order from this company again.

2024年11月15日
5つ星のうち5の評価

Custom Curtains

As a designer, I’m always on the lookout for quality pieces that elevate a space without breaking the bank, and Deconovo curtains truly deliver. The fabric feels luxurious, and the blackout feature performs beautifully, keeping the room cool and dark when needed. They offer a fantastic range of colors and sizes, making it easy to find the perfect fit for any space. Installation is effortless, and the curtains hang with a lovely, natural drape that gives the room an elegant finish.

2024年8月26日

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