DLG Auto services are absolutely fantastic. Our car is as good as it was before, it’s like nothing happened. The services excellent and all staff are wonderful from start to finished. start to fini... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... もっと見る
企業が回答しました
My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... もっと見る
企業が回答しました
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... もっと見る
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企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, 英国
- 03453030431
4.6
優良
487件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Surprisingly good duration of repair
I had a non-fault accident on the 21st of May, received a courtesy car for a week, had a booking for the car to be collected by DLG on the 29th of May and the car was returned back to me in pristine condition on the 31st of May. You really can’t tell that my car has been hit at all.
I am very pleased with the work being done (including the transport of vehicle) within 48 hours. What a job. If I could give more than 5 stars, I would. Thanks DLG!
2024年5月29日
自発的なレビュー
Very fast & reliable
2024年5月29日
Extremely helpful and super quick…
Extremely helpful and super quick service repairs were completed in 24 hrs collected car and dropped back off highly recommended
2024年5月29日
My Repair
Overall a great service
With good communication.
Car came back spotless clean a all repair work carried out.
2024年5月8日
DLG were brilliant!
DLG were brilliant! Friendly, helpful and efficient booking in, the car was picked up and delivered back to me as planned and the work is perfect!
2024年5月21日
The very polite and professional way…
The very polite and professional way everyone I spoke to conducted themselves.
The short time taken and quality of the repairs.
2024年5月21日
DLG 100% Recommend
DLG collected my car for repair after hit and run accident. They are very professional and reliable … repaired my car quickly 100% satisfied with their service. Big thank you too all staff involved ☺️
2024年5月16日
自発的なレビュー
The whole experience faultless.
2024年5月21日
The whole experience
The whole experience; manager was great from' the off.
Receptionists were helpful.
The guy's that collected and returned my car were professional and pleasant.
The repair itself was 100%, and the turnaround of the job was excellent, I was truly surprised!
Would recommend you to anyone requiring damage repair. 👍🏽
2024年5月21日
The repair was done in a reasonable…
The repair was done in a reasonable time frame. I was kept informed at all stages. Great work and friendly staff.
2024年5月10日
自発的なレビュー
I had great service when they said my…
I had great service when they said my car would be delivered it was and also collected on the date arranged and the staff where my nice and helpful over the phone including the guys that delivered and collected car.
2024年5月8日
Excellent service
The friendly and helpful staff and the excellent all.round Customer Service
2024年4月30日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Car went in and came out worse shocking…
Car went in and came out worse shocking service an absolute joke. Avoid
2024年4月30日
DLG Auto Services - Birmingham からの回答
We understand your frustration and disappointment with the service you received. We take customer feedback very seriously and are committed to improving our services. We will thoroughly investigate the matter and take appropriate measures to ensure such issues do not occur in the future. Thank you for bringing this to our attention.
Excellent service
Excellent service, regular updates and repair was completed to a high standard.
2024年4月23日
Stress Buster
The car was collected from home at a convenient time to me, we were given a quick report on the damage and it was returned perfectly repaired in short order.
2024年4月16日
Very efficient.
2024年4月23日
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