Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... もっと見る
企業が回答しました
-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... もっと見る
企業が回答しました
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... もっと見る
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... もっと見る
企業が回答しました
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Fast, well organised and professional service. I’d highly recommend DLG. Excellent all round. My car looks brand new. All staff were very friendly and helpful and nothing was too much trouble.

DLG Auto Services - Bristol からの回答
Took my car to DLG in Longwell Green. Was kept informed of the progress of my car. It was on the doorstep which was a bonus. Car repair was of a high standard and returned to me cleaned.

DLG Auto Services - Bristol からの回答
The repair was carried out to an excellent standard and with great attention to detail. The car was returned in immaculate4 condition.

DLG Auto Services - Bristol からの回答

DLG Auto Services - Bristol からの回答

DLG Auto Services - Bristol からの回答
Brilliant service from start to finish. Regular updates and information given.
Thanks to everyone.

DLG Auto Services - Bristol からの回答
They kept us informed all the way through
Nice lady on the end of the phone and the job was done on time and A1 finish

DLG Auto Services - Bristol からの回答
My vehicle was collected promptly and returned ahead of time however there is an area of damage not repaired/replaced and despite leaving numerous voicemails no-one has got back to me regarding this.

DLG Auto Services - Bristol からの回答
My new Clio was crashed into by an Amazon delivery van on June 9th. After reporting the incident to Churchill on the same day I received a call from DLG the following day to arrange for my car to be collected and taken to the repair centre. When I asked for a courtesy car I was told there wasn't one available until the 3rd of July. I agreed for my car to be collected on Thursday 13th June as I was not prepared to wait until the 3rd of July for my car to be repaired. When my car returned from the garage on the 3rd July I was very impressed with the quality of the repair. Whilst the car was with DLG I was kept informed on when my car would be delivered back to me. Overall the service was excellent except for not being able to provide me with a courtesy car meaning I was without my car for nearly 3 weeks.

DLG Auto Services - Bristol からの回答
Great customer service on collection and return of vehicle and repair carried out was of ver.good quality.
Prompt and efficient attention. Excellent repair in good time.
Very good communications. Car came back perfect and even cleaned inside and out!
After I was advised DLG were allocated by my insurance to repair my car they contacted me to arrange collection but living locally and it was drivable I took it and was able to discuss the damage with a engineer and what happens next . I was text later in the day to be advised the car was being assessed and given a link to a progress tracker . The following day received further text advising the repairs had been agreed and had started.
I was able to follow progress on the tracker and was advised within 7 days the repairs had been completed and I rang to arrange collection . On collection I was able to look over my now gleaming repaired car which looked ready for the show room .
I am very happy with the good all round service from communication, tracker and repair as expected and cannot reckoned them enough .
Made the arrangements and it seemed like it was within hours they picked up my vehicle. My car returned fully repaired in less than a week complete with a 5year warranty on the work conducted. Workmanship was excellent. Can't believe the level of service throughout. Would use them again without a doubt but also hope not to have the need to.
Great people, on the phone and in person. Superb work. Given my weeks were interrupted, the treatment my car and I received was exemplary. I had a replacement vehicle. My car was returned looking "good as new". Full marks all round
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