DLG Auto Services - Bristol レビュー 

381
TrustScore 5段階評価の4.5

4.6

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... もっと見る

企業が回答しました

5つ星のうち5の評価

-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... もっと見る

企業が回答しました

5つ星のうち5の評価

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... もっと見る

5つ星のうち3の評価

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... もっと見る

企業が回答しました


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, 英国

  • 03453030443

4.6

優良

TrustScore 5段階評価の4.5

381件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.6

すべてのレビュー

(381)

過去12か月のレビュー数: 483

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5つ星のうち5の評価

Excellent service from start to finish

Fast, well organised and professional service. I’d highly recommend DLG. Excellent all round. My car looks brand new. All staff were very friendly and helpful and nothing was too much trouble.

2024年8月6日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

Thank you for your kind words and glowing review. We're delighted to hear you were impressed with our service, professionalism, and the quality of our work. We strive to provide a positive experience for all our customers, and we're thrilled that you found our staff friendly and helpful.

5つ星のうち5の評価

Took my car to DLG in Longwell Green

Took my car to DLG in Longwell Green. Was kept informed of the progress of my car. It was on the doorstep which was a bonus. Car repair was of a high standard and returned to me cleaned.

2024年8月6日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We appreciate your kind words and are thrilled to hear that you had a positive experience with our service. We strive to keep our customers informed throughout the repair process and are glad you found our communication helpful. We're also pleased that you were happy with the quality of the repair and the cleanliness of your vehicle upon its return.

5つ星のうち5の評価

Top class repair to a high standard.

The repair was carried out to an excellent standard and with great attention to detail. The car was returned in immaculate4 condition.

2024年7月30日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We're delighted to hear that you were happy with the repair and the condition of your car upon its return. We strive to provide the best possible service and appreciate your kind words.

5つ星のうち5の評価

Friendly

Friendly, helpful, and kept us aware of how the repairs were going.

2024年7月30日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We appreciate your kind words. We strive to provide excellent customer service and are glad you found our team friendly and helpful.

5つ星のうち5の評価

Excellent friendly polite service

Excellent friendly polite service

2024年7月23日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We appreciate your kind words. It's wonderful to hear that you had a positive experience with our service.

5つ星のうち5の評価

Brilliant service from start to finish

Brilliant service from start to finish. Regular updates and information given.
Thanks to everyone.

2024年7月23日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We are thrilled to hear about your positive experience. We appreciate your kind words and are glad you received regular updates and information throughout the process.

5つ星のうち5の評価

They kept us informed all the way…

They kept us informed all the way through
Nice lady on the end of the phone and the job was done on time and A1 finish

2024年7月23日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We are so glad to hear that you had a positive experience with us. We appreciate your kind words about our team and the quality of our work. We strive to provide excellent customer service and are happy to hear that we met your expectations.

5つ星のうち3の評価

My vehicle was collected promptly and…

My vehicle was collected promptly and returned ahead of time however there is an area of damage not repaired/replaced and despite leaving numerous voicemails no-one has got back to me regarding this.

2024年7月16日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We appreciate you taking the time to leave a review and we're sorry to hear about the damage to your vehicle. We understand how frustrating it can be when issues arise and communication is lacking. We will investigate this further and ensure that your concerns are addressed.

5つ星のうち4の評価

Excellant Service

My new Clio was crashed into by an Amazon delivery van on June 9th. After reporting the incident to Churchill on the same day I received a call from DLG the following day to arrange for my car to be collected and taken to the repair centre. When I asked for a courtesy car I was told there wasn't one available until the 3rd of July. I agreed for my car to be collected on Thursday 13th June as I was not prepared to wait until the 3rd of July for my car to be repaired. When my car returned from the garage on the 3rd July I was very impressed with the quality of the repair. Whilst the car was with DLG I was kept informed on when my car would be delivered back to me. Overall the service was excellent except for not being able to provide me with a courtesy car meaning I was without my car for nearly 3 weeks.

2024年7月16日
DLG Auto Services - Bristol ロゴ

DLG Auto Services - Bristol からの回答

We understand your frustration with the lack of a courtesy car during the repair process. We strive to provide our customers with the best possible experience, and we acknowledge that this situation fell short of your expectations.

We appreciate your understanding regarding the availability of courtesy cars and your decision to have your car collected on June 13th. We are pleased to hear that you were impressed with the quality of the repair and the communication you received throughout the process.

5つ星のうち5の評価

Excellent all round service

After I was advised DLG were allocated by my insurance to repair my car they contacted me to arrange collection but living locally and it was drivable I took it and was able to discuss the damage with a engineer and what happens next . I was text later in the day to be advised the car was being assessed and given a link to a progress tracker . The following day received further text advising the repairs had been agreed and had started.
I was able to follow progress on the tracker and was advised within 7 days the repairs had been completed and I rang to arrange collection . On collection I was able to look over my now gleaming repaired car which looked ready for the show room .
I am very happy with the good all round service from communication, tracker and repair as expected and cannot reckoned them enough .

2024年6月3日
5つ星のうち5の評価

Door to door service

Made the arrangements and it seemed like it was within hours they picked up my vehicle. My car returned fully repaired in less than a week complete with a 5year warranty on the work conducted. Workmanship was excellent. Can't believe the level of service throughout. Would use them again without a doubt but also hope not to have the need to.

2024年5月16日
5つ星のうち5の評価

Great people

Great people, on the phone and in person. Superb work. Given my weeks were interrupted, the treatment my car and I received was exemplary. I had a replacement vehicle. My car was returned looking "good as new". Full marks all round

2024年6月5日

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