Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... もっと見る
企業が回答しました
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... もっと見る
The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, 英国
- 03453030443
4.6
優良
381件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Exceptional service from start to…
Exceptional service from start to finish. Communication, professionalism and speed of delivery were superb. The finished repair is immaculate. Thank you!
2024年10月8日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
DLG Auto Services - Bristol からの回答
We appreciate your kind words and are thrilled to hear you had an excellent experience.
Good info on the repair
Good info on the repair, repair carried out quickly and really well
2024年9月24日
DLG Auto Services - Bristol からの回答
Thank you for sharing your experience, we are delighted to hear that you are pleased with your repairs and our service.
Outstanding!
From the first phone call to sorting delivery of the car back has been outstanding.
Great communication, everybody I have spoken to have been great, knowledgeable, friendly and fast.
Great job, highly recommend.
2024年9月25日
自発的なレビュー
DLG Auto Services - Bristol からの回答
Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our service. We strive to provide excellent customer service and are pleased that our team met your expectations. We value your feedback and will continue to work hard to deliver the best possible service to all our customers.
Friendly and efficient staff
Friendly and efficient staff, from receptionists to assessors and mechanics. Good communication at all times, and the repair work was good and completed more quickly than expected.
Would certainly recommend. Thank you!
2024年9月6日
DLG Auto Services - Bristol からの回答
Thank you for your kind words! We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that you found our staff friendly and efficient, and that you were impressed with the communication throughout the process. We're also glad that the repairs were completed to your satisfaction and ahead of schedule. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback.
Excellent repair and excellent customer…
Excellent repair and excellent customer service
2024年9月23日
自発的なレビュー
DLG Auto Services - Bristol からの回答
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you were satisfied with both the repair and the customer service you received.
DLG Auto Services - Bristol からの回答
We appreciate your kind words and are glad to hear you found our service efficient and good.
I was happy with collection and reports…
I was happy with collection and reports of my vehicles repair , but since having my car back recently put through its annual MOT to be told drivers side led mirror indicator not working , I knew it was at time of accident as requested a friend to walk around car to make sure lights working , I have contacted Bristol who sent out a technician who replaced a side bulb , and looked at mirror and reported the motor had gone even though every thing else works puddle light mirror body and mirror heater, the glass also wont move so to me there is a plug issue ( I work in electronics) as a motor wont be on the same cable as a LED flasher relay , have again spoken to Bristol to be told via your polite reception as third party that my mirror is a sealed unit ( NOT ) and that they only disconnected mirror unit to make repair, hence why there must be a plug issue. LED's light fade not stop working like a standard bulb. Edit . Does this mean someone will be looking now ? Apart from this issue which I did not pick up on as only checked body work I was very pleased.
2024年6月6日
自発的なレビュー
DLG Auto Services - Bristol からの回答
We understand your frustration with the ongoing issue with your car's side mirror. We appreciate you bringing this to our attention and will be sure to share your feedback with the relevant team. We strive to provide excellent service and are committed to ensuring our customers have a positive experience.
I am so very happy with the work on my…
I am so very happy with the work on my car.It was beautiful inside and out.Thankyou and wonderful staff who I spoke to on phone and the two Marks who took my car away to be mended and bring it home.
2024年9月3日
DLG Auto Services - Bristol からの回答
We are delighted to hear that you are happy with the work on your car. We strive to provide excellent service and are pleased that our team met your expectations. We appreciate your kind words and positive feedback.
Car was picked up on time and I was…
Car was picked up on time and I was kept informed of progress
2024年9月3日
DLG Auto Services - Bristol からの回答
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent service and appreciate your feedback.
5 stars all day long
Professional, friendly, helpful, on time and thay did a fabulous job .... 5 stars all day long!!
2024年8月29日
DLG Auto Services - Bristol からの回答
Thank you for your kind words and the 5-star rating! We're so glad to hear you had a positive experience. We appreciate your feedback and will continue to strive for excellence in all that we do.
Vehicle back on the Road.
Vehicle was picked up when they said. Always kept in the loop, and was returned when they said with repairs completed.
2024年7月29日
DLG Auto Services - Bristol からの回答
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
DLG Auto Services - Bristol からの回答
That’s great to hear, thanks so much for taking the time to share your experience.
DLG Auto Services - Bristol からの回答
Thanks so much for your kind review, we’re pleased to hear you had a great experience with our team.
Great service
Great service. Kept in touch all the way through the process and delivered on time as advised in advance.
Emma was very helpful and courteous throughout.
Great team and would use again. And recommend unreservedly.
The repair was first class - first time!
2024年7月30日
DLG Auto Services - Bristol からの回答
Thank you for sharing your experience, we are delighted to hear that you are pleased with your repairs and our service.
They did everything they promise
They did everything they promise. They picked the car up, took it away and returned it as good as new
2024年8月6日
DLG Auto Services - Bristol からの回答
We're thrilled to hear you had a positive experience with our service! We strive to provide the best possible care for our customers' vehicles, and it's wonderful to know we met your expectations.
DLG Auto Services - Bristol からの回答
Thank you for your 5* review
DLG Auto Services - Bristol からの回答
Thank you for your kind words. We're happy to hear you found our service fast, efficient, and informative.
The service was very good.
Well The service was very good it should of been 5 stars .
Because the car had to go back due to a few things not finished off, but have now been rectified, this may have been because of waiting for parts from VW. The job got stopped, it took about 5 months in all as the part was on back order. We were kept informed while waiting.the staff were very helpful
2024年2月27日
DLG Auto Services - Bristol からの回答
We appreciate your feedback and are glad to hear that the service was good overall. We understand that the delay caused by the back-ordered part was frustrating, and we apologize for any inconvenience this may have caused. We strive to provide timely service and will continue to work on improving our communication and parts availability. Thank you for your patience and understanding.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。