DLG Auto Services - Crawley レビュー 

302
•
TrustScore 5段階評価の4.5

4.5

Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB

•

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent service kept me intouch through out the time my car was there for body repair no stress!provided me with nice courtesy car whilst mine being repaired all through my insurance company. I woul... もっと見る

企業が回答しました

5つ星のうち5の評価

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... もっと見る

5つ星のうち5の評価

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... もっと見る


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, 英国

  • 0345 3031590

4.5

優良

TrustScore 5段階評価の4.5

302件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.5

すべてのレビュー

(302)

過去12か月のレビュー数: 348件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service kept me intouch…

Excellent service kept me intouch through out the time my car was there for body repair no stress!provided me with nice courtesy car whilst mine being repaired all through my insurance company. I would certainly use this company again without hesitation..

2026年7月30日
自発的なレビュー
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

We're delighted to hear that you received excellent service and were kept informed throughout your car's body repair. It's wonderful that the courtesy car provided a stress-free experience, and we appreciate your kind words.

5つ星のうち1の評価

Day 1 disgusting service

Day 1 disgusting service!
Slow none productive service.
Untrustable! We have your car messages when they don't.
No communication.
No urgency.

2026年7月13日
自発的なレビュー
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to investigate it further for you.

5つ星のうち1の評価

It took too long to repair my car

It took to long to repair my car - over 2 months. Communication was non-existent. I had to keep calling the garage for updates with no clear date given. Not a great courtesy car was provided for 2 months for a family of 5. A really negative experience. I would not use this repair company again.

2026年7月7日
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

We sincerely regret the extended repair time and lack of communication you experienced. We understand your frustration regarding the courtesy car. We are reviewing our processes to prevent similar situations.

5つ星のうち5の評価

A great experience...

A great experience with work explained clearly, undertaken well and good communication. Would recommend.

2026年6月20日
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

We're so glad you had a great experience and appreciate your recommendation. Thank you for your kind words!

5つ星のうち5の評価

Car repair

After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and my car looks like new. Thank you for an excellent service.

2026年6月9日
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

We are so glad to hear we could provide excellent service after your accident. Thank you for your kind words and positive feedback!

5つ星のうち5の評価

Fabulous Job

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on return.
The ladies who dealt with my telephone calls were all very helpful, and it was really nice to speak to a real person.

2026年6月1日
自発的なレビュー
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

We are so pleased to hear about your positive experience with our repair service and the helpfulness of our team. It's wonderful to know your car was returned in showroom condition so quickly. Thank you for your kind words!

5つ星のうち4の評価

Did a good job on my old car

Did a good job on my old car. Since having it back there was a sllght leak in the boot when it rained but with no rain since I am not sure how much a problem this is.
Very helpful staff.

2026年5月19日
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

We're glad we could help with your car and that our staff was helpful. We're concerned about the leak and encourage you to contact us if it persists.

5つ星のうち5の評価

New boot

The garage did a great job replacing my boot and the dab radio antenna after a incident

2025年6月10日
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

We're happy to hear that the repairs to your boot and radio antenna met your expectations after the incident. Thank you for your positive feedback!

5つ星のうち5の評価

A fab service

A fab service - restoring my car back to new following a collision. Many thanks for working your magic! I'm delighted to have my car back!

2026年3月10日
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

We're happy to hear that you are delighted with the service. It's great to know we could restore your car to its original condition after the collision. Thanks for your feedback!

5つ星のうち5の評価

It is so refreshing to deal with real…

It is so refreshing to deal with real professionals who do what they promise.
Not only was the standard of repair and paint application superb but the lengths the staff and the transport team went to was outstanding.
What I thought might be a daunting experience turned out to be a pleasure.
I would thoroughly recommend

2026年1月30日
自発的なレビュー
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

We're happy to hear that you had such a positive experience with our team! It's great to know that our dedication to quality repairs and customer service made the process a pleasure for you. Thank you for your recommendation!

5つ星のうち5の評価

Excellent service

Excellent service. Very good courtesy car. Kept me informed. Recomnend this company.

2025年12月23日
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

We're happy to hear that you had a positive experience with our service and courtesy car. We appreciate you recommending us!

5つ星のうち5の評価

Efficient Service that went the extra mile

Vehicle was picked up and returned with zero hassle. We were kept informed of what work was required and what the timelines were. Honestly don’t think it could have been an easier experience.

They also did a little extra at no more cost which was a very welcome surprise.

As this was through an insurance claim, I cannot comment on value for money.

2025年10月30日
自発的なレビュー
5つ星のうち5の評価

Couldn’t thank this company DLG Auto…

Couldn’t thank this company DLG Auto Services enough,everything from start to finish I was kept informed big pat on backs to everyone involved…. Now to the negative plums who obviously have lots if time on there hands absolute pathetic immature stories had you drove you car like Victor mildew you wouldn’t be slating this garage.obviously incapable of repairing your car yourself but your gonna moan n moan and DLG can’t say anything well tbh your a imbecile and would be really nice to appreciate thos professional if your actually qualified in repairing cars which I doubt you YOU REALLY. ARE IDIOT

2025年10月23日
自発的なレビュー
5つ星のうち5の評価

Great servicd

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gift bag containing a microfibres cloth, screen wash, ice scraper & a car air freshener had no idea they were sending me this but what a lovely gesture! Highly recommend.

2025年7月23日
自発的なレビュー
5つ星のうち4の評価

Repair to Nissan Leaf

James the workshop tried very hard to procure parts but these were on back order from Nissan. After 3 months of being without my car a repair was undertaken to the damaged grill part which was still not available.
Would have been better to make the vehicle driveable, order the parts and only keep the vehicle for the actual repair.

2025年8月12日

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