DLG Auto Services - Crawley レビュー 

302
TrustScore 5段階評価の4.5

4.5

Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent service kept me intouch through out the time my car was there for body repair no stress!provided me with nice courtesy car whilst mine being repaired all through my insurance company. I woul... もっと見る

5つ星のうち5の評価

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... もっと見る

5つ星のうち5の評価

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... もっと見る


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, 英国

  • 0345 3031590

4.5

優良

TrustScore 5段階評価の4.5

302件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.5

すべてのレビュー

(302)

過去12か月のレビュー数: 476

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5つ星のうち3の評価

Good repair, poor communication

Very good repair. Not fantastic communication with auxillis.

2023年7月6日
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

Hello

Thanks for leaving your feedback. I'm extremely happy to read you re happy with the repair. I'm sorry the communication with the courtesy car provider - Auxilis wasnot up to their usual standard and spoiled the experience for you.

5つ星のうち5の評価

The service from DLG was excellent

The service from DLG was excellent. I was kept up
to date and the car repairs were done in very quick
time. I am grateful to them for making what was an upsetting time to a happy result with my car spotlessly clean and work done. Thank you.

2023年6月28日
5つ星のうち1の評価

Awful customer service

Part of insurance claim. Car held for a lengthy period of time, some repair work done which was later confirmed to be using poor quality parts which caused further problems.

Customer service was extremely poor. They made an error in delivering the car outside hours (because of an internal issue) and therefore did not collect excess. The blame was put on ourselves as a customer and the email correspondence was of extremely poor customer service.

2023年6月9日
自発的なレビュー
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

Thank you for taking the time to share your valuable feedback with us. We are sorry to hear about the inconvenience you faced during your recent visit to our Crawley site for car repairs. Please accept our sincere apologies for the same.

We have already taken note of your concerns and have escalated them to the concerned manager. They will be looking into this matter in detail to ensure that such issues do not arise in the future, and we can improve our customer satisfaction levels.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter.


5つ星のうち5の評価

Very efficient service

Very efficient service and communicated well byemail, text and phone call throughout the process. They were also very flexible when I needed the car earlier in the day than they originally stated so I could get to work. They accommodated my request and made it happen. Would recommend.

2023年5月15日
5つ星のうち3の評価

Could have been 5 stars

This company was assigned to us by our insurance company for a repair, they were very efficient at arranging pick up, pleasant friendly guys too. However we were told it would be a week as only superficial damage, and it was 1 month 1 day, which is why this is 3 stars, made us wonder if they got more money from the insurance company the longer they kept our car.

2023年4月26日
DLG Auto Services - Crawley ロゴ

DLG Auto Services - Crawley からの回答

Hello, thanks for your review. I'm sorry to hear about the delays in repairing your car. I've shared your comments with the leadership team to improve the customer journey in the future.

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