DLG Auto Services - Edinburgh レビュー 335

Very professional, excellent communication. Overall great service from vehicle collection through to return delivery. Vehicle returned in immaculate condition.

DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle.
They picked it up from my front door, gave me a courtesy vehicle to keep me moving and let me know when to ,expect delivery back to me.
When there was a delay in receiving a part they needed they extended my courtesy car rental and always kept me informed so I knew what was happening.
My car looks great- the repair has made it look "brand new"!
Now I just need to keep it that way!!
Thank you DLG- you are a great team

This company were very responsive and diligent in everything from repairs , courtesy cars and communication. Also went the extra mile.

IT WAS STRAIGHTFORWARD FROM BEGINNING TO END. EXCELLENT SERVICE

I had the best customer service experience with DLG. I spoke to Ellie & Megan who were so lovely and arranged for my car to be collected from my home address and taken to the garage for repair. Dean called within the time slot to confirm when he would be arriving to collect my car and also when he’d be delivering it back to my address after it had been repaired. He was so kind and helpful.
The garage called to give me feedback on the damage and what repairs they needed to carry out ( sorry can’t remember the guys name but he was also very nice and gave clear and concise information) My car looks great
What a fantastic team - thanks a million. Your customer service is second to none.

I have just had one of the most uplifting customer service experiences of my entire adult life... I made a claim on my car insurance for a damaged rear door, to "do it myself" would have cost a fortune... anyway I was passed over the the "authorised" repairer and I am so glad they did.. within 24hrs I had a text and a call arranging for car collection.. the guy turned up as arranged bang on time, friendly understanding and very careful with my car... brilliant pick up.. everything fully explained and pleasant chat, a few hours later text stating they had got the car.. next day another text assessed and new door required.. the next day yet another text car fixed.. then a call to arrange delivery/payment (insurance excess) all done with charm and professionalism.. again bang on time car delivered immaculate condition all valeted and looking great, delivery driver was as friendly and nice as the pick up guy.. All told the entire process was superb fantastic service understanding explanations and all questions answered.. definitely a 5 Star 10/10 service from this company... well done from an extremely happy customer..

The car was collected quickly and returned to me in record time.

The experience and service I recieved was great. From initial contact with yourselves to conclusion of my repair excellent. From ladies on telephone to driver who picked up my car and delivery. Information system. You couldn't improve on this kept up to date with repair progress including all timescales. Customer Service second to none

Used them when! Car was hot by another motorist. They had it in for 1 week and when I got it back did a really good job. Was only the front left above the wheel and replacement hibcap. They did a good job and would recommend

Efficient, friendly and quick.

Great communication and prompt contact. Overall the whole experience was excellent, from the staff and the quality of the repair.

All according to plan - even finished the work earlier than initial estimate

Very professional, from the first call right through the hole process

First class customer service. Kept fully informed at all stages of repair. Pick up of car and drop off were within agreed timescales.While car was being repaired, I was kept up to date. All staff were polite and helpful and quality of repairs were very good. Excellent service overall.

Great job well repaired on time in full Many thanks

After a repair, my car failed its
MOT, there was a wrong number plate, which was spotted by my normal garage . A quick response and apology, refunded MOT and plate cost thanks

DLG Auto Services provided an excellent level of service and communication throughout. The quality of the repair was outstanding and everything was handled to the highest standard. I’m very pleased with the result and would highly recommend them.