Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... もっと見る
所在地
所在地を変更Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... もっと見る
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... もっと見る
企業が回答しました
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, 英国
- 0345 878 6100
4.6
優良
336件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good communication
Very good communication, very nice courtesy car for the duration which turned out to be a few months due to parts shortages. Staff were all very pleasant and is there best in all situations
2025年3月25日
A thoroughly professional repair was…
A thoroughly professional repair was carried out on my car in the time that was said. Car picked up and returned when stated.
2025年3月18日
Did what the said they would and kept…
Did what the said they would and kept me informed of what I can only assume were Brexit-induced delays in parts.
2025年3月18日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Kept me well informed
Kept me well informed. Complicated by Xmas break
But still took around 10 weeks for full repair to be done Had to be booked into VW on two occasions.
2025年3月11日
DLG Auto Services - Edinburgh からの回答
We understand that the repair process took longer than expected, especially with the holiday break involved. We appreciate your patience and understanding during this time. We strive to provide efficient service and will continue to work on improving our repair turnaround times.
Can’t fault the service from DLG…
Can’t fault the service from DLG Edinburgh. They picked up my car when they said they would and kept me informed until its return. Excellent job done on car and pleasant staff.
2025年3月10日
自発的なレビュー
Ten year old car looks like new
Kept well informed with reasons given for delays.
Excellent repair - car looks superb like new.
Many thanks.
2025年3月11日
Very good service especially as we…
Very good service especially as we didn't have to drop the car off or pick it up. The drivers picked up and dropped the car off after repairs were completed, and both were very helpful and pleasant to deal with.
2025年2月26日
Very helpful and kind!
2025年3月5日
The good treatment and the repair was…
The good treatment and the repair was excellent and the. Delivery back wS good and car is loolkiggreet I would recommend dlgto any of for great service
2025年2月11日
The overall service was very good…
The overall service was very good everything organised with a phonecall and keeping me informed at all times.Staff were great to deal with they were very helpful a credit to the company well done
2024年12月23日
KONA REPAIR
THE CAR REPAIRS WERE CARRIED OUT AS PROMISED THE GIRL IN THE OFFICE WAS MOST HELPFUL TAKING PHOTOS OF THE DAMAGE AND THE CAR WAS RETURNED ON TIME .
THANK YOU JANIS RITCHIE
2025年2月4日
Great service from start to finish
Great service from start to finish, staff are very friendly and helpful
2025年2月4日
Good repair to my car.
2025年1月22日
Audi front end work
The car was taken away and delivered back in no time at all also they kept me up to date with repairs by texting me
2024年12月18日
Honda bodywork repair job
Very good communications from the first minute - very speedy work and an excellent finish to my bodywork repair.
I wasn’t provided with a full breakdown of the work carried out, which I would've preferred, but otherwise excellent service.
2024年12月31日
Great service DLG Edinburgh…
From the time the car was uplifted the friendly and helpful approach of all staff, including the driver who picked it up, the assessor and the team of office staff was exceptional.
There were parts on back order but I was kept informed. A really good experience at a difficult time.
2024年12月3日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。