Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... もっと見る
所在地
所在地を変更Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... もっと見る
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... もっと見る
企業が回答しました
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, 英国
- 0345 878 6100
4.6
優良
336件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They were helpful and efficient with…
They were helpful and efficient with the arrangements.
2024年2月28日
Excellent service
Lovely staff and an efficient and professional service. I was kept informed of progress and the car looked like new. I highly reccommend them.
2024年2月28日
Very efficient service
Very efficient service. Car picked up and delivered on time.Curtious customer service
2024年2月16日
Repair review
Customer service was excellent from start to finish. I was kept updated of progress at all times.
The work was completed without issue.
2024年1月31日
DLG Top Lads
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them as a company, very professional and would recommend to anyone needing an approved repairer for insurance claims etc.
2024年2月16日
Excellent service
Excellent service, friendly and helpful. Repairs carried out quickly and to our satisfaction. I was unwell at the time and the delivery man phoned before he left my address to check if I needed anything at our corner shop. This was above and beyond and his kindness was greatly appreciated. Would definitely recommend.
2024年2月16日
Repair to car
They were polite and very helpful and kept me well informed, the repair was to a high standard
2024年2月8日
Great service
Great service , car was repaired within timeline and we were provided with a nice courtesy car. Repair completed to a high standard. This is the second time we have had a car repaired here and they again met our expectations.
2024年2月8日
Quick appointment
Quick appointment, very nice guys , took care of my car. Very professional
2024年2月8日
Excellent service.
2024年1月31日
Very good service throughout
2024年1月31日
Highly professional service
2024年1月31日
Great customer service
Great customer service
Great communication from all the team and kept informed all through the process
2024年1月17日
This was my first accident in 45 years…
This was my first accident in 45 years driving and was a direct line no fault claim. Not knowing how to properly progress the repair was taken of out my hands completely. DLGs. part in the process was expertly carried out in under 7 days the week before Christmas. The rear end of my car was return in a as new condition.
Many thanks to all involved.
2024年1月17日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Can't even put fuel in the car
Pug 107 got picked up on Monday was told it be back on Tuesday 16th as we were told it needed a new bumper. Got the car back yesterday early and on examination found they have not replaced the bumper as promised they have filled it with filler and I can see blemishes in it. And to top it all I cant even open the fuel cap properly how am I meant to use the car!!!! Will be on the phone to churchill as soon as I can as this is beyond poor
2024年1月12日
自発的なレビュー
DLG Auto Services - Edinburgh からの回答
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Fast efficient service kept updated…
Fast efficient service kept updated with everything that happening and got the car back in excellent condition
2023年12月15日
Seemed a very efficient company
Seemed a very efficient company. Regular updates on the repair and my care returned to me in 'showroom' condition.
2023年12月27日
Excellent customer service
Excellent customer service. Repair turn around for time was great! Excellent standard, wouldnt know a repair had been done!
2023年12月19日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。