Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... もっと見る
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... もっと見る
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, 英国
- 0345 3031737
4.7
優良
318件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Regular updates on the progress of my…
Regular updates on the progress of my vehicle repair were very much appreciated.
When I collected my vehicle, they gave me time to inspect the repairs and did not rush me. I did find some glass fragments behind my granddaughter's car seat. As soon as I advised of this, they took my car away and cleaned it.
Only downside was that they washed my car mats which are fabric, and put them back in my car wet. So when I picked up the car, the inside of my windscreen was covered in moisture which the inspector then also had to clean and my car although it did not smell bad, didn't smell too good either. Receptionist is really nice young lady.
2025年1月25日
Loan car from DLG Auto - Welwyn Garden City
Seat "Ibiza" car arrived on time in immaculate condition with full tank of petrol. Did not take long to adapt to driving although very different to my own car. Drivers both times were very polite and helpful.
2025年2月4日
DLG were extremely polite and…
DLG were extremely polite and professional. They kept their appointments to time and did a fantastic job in the repair of my vehicle. I would have no hesitation in recommending their services.
2024年12月10日
it is easy and convenience.
2024年12月10日
Kept up-to-date throughout the process
Kept up-to-date throughout the process, my car was returned sooner than I expected too
2024年12月3日
Kept me updated every step of the…
Kept me updated every step of the process and had my repair in the time frame given
2024年12月3日
Smooth & painless process I was kept up…
Smooth & painless process I was kept up to date with the repair process throughout, and I got a spotlessly clean car back afterwards. Thank you very much!
2024年11月19日
Great service across the board
Communications were speedy and clear, the collection/drop off drivers were professional and friendly and the repair is first class.
2024年11月20日
自発的なレビュー
Best in the business
This company is incredibly efficient, polite, and the finish result and turn around time was the best I've ever known. Would recommend and use them again.
2024年11月19日
Everything was first class
2024年11月19日
Great service and repair
We received a great service from DLG under an insurance claim.
They picked the car up from Barton, Cambridge and returned it once the repair had been completed.
The repair to the passenger side door was fantastic, extremely pleased with the workmanship.
The company kept us informed each step of the way and all the staff we came into contact with (Assessor, drivers, reception) were friendly, helpful and professional. Would highly recommend their service.
2024年10月30日
Repair of car involved in accident
The damaged car was picked up from my home and I was informed the date when repairs were completed which helped as had a hire car
2024年10月7日
Excellent service
Excellent service. Very pleased with the bodywork they carried out. Interface very efficient and friendly
2024年11月6日
DLG Auto Services 5 Stars
DLG Auto Services were great from start to finish. They completed the job quickly and efficiently and kept me informed throughout the process.
2024年10月29日
Excellent customer service
Excellent customer service - regular updates and flexibility, repairs on car completed to a high standard.
2024年10月15日
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