I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... もっと見る
企業が回答しました
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... もっと見る
企業が回答しました
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Vickers Drive North, KT13 0YU, Weybridge, England, 英国
- 0345 878 5551
4.7
優良
392件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Difficult experience
1. Repairs took considerably longer than anticipated or advised
2. Very difficult and awkward about arranging return of car. Person arranging return quite officious, dogmatic and not at all reasonable to making return convenient.
3. Car sent half charged. Returned very little charge in battery so priority was to charge battery. Also it is not good to let battery run down to below 20%. Below 10% is a big no no. I had left charging cables in the car.
2025年9月2日
DLG Auto Services - Weybridge からの回答
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Positive experience
Our experience couldn't have been better from the initial contact booking us in, the collection of our car and delivery of the courtesy car, being kept updated about the progress of our repairs, to the work being completed and our car being returned. I wouldn't hesitate in recommending.
2025年8月19日
A month to replace a tailgate and…
A month to replace a tailgate and bumper gollowed by respray! If I'd known it was going to take this long I would have gone elsewhere.
On return of car found broken air vent. DLG are actively looking to repair but shouldnt have been broken.
2025年6月9日
DLG Auto Services - Weybridge からの回答
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes
Excellent service
2025年7月17日
Well informed service
I was well informed from
the time my car was collected to dropping of after repair. Tiny mark still on boot door, but overall very pleased with service and staff. Many thanks
2025年7月10日
Excellent service from pick up
Excellent service from pick up , update on progress of repairs and delivery back . Would recommend DLG any time
2025年7月10日
Done a good repair but....
Done a good repair. However I have only given 1 star because they then crashed my car onsite & caused much more damage than it originally went in for. We were left without a car for weeks.
2025年7月10日
DLG Auto Services - Weybridge からの回答
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Very helpful
Very helpful, collected my car and left me a courtesy car like for like and advised me when my car was ready for collection
2025年5月30日
Excellent
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in getting parts. A final telephone call
to arrange delivery back to me. My car looks amazing, all repairs done. Also cleaned inside and out. Nice informative, polite, staff. I'm very happy with every aspect of the service provided by DLG Auto Services Weybridge. I would definitely recommend this company.
2025年5月14日
自発的なレビュー
Job well done
2025年5月27日
Great service
Couldn't fault the service in any way. Collection, updates and return were first class. Collected Tuesday PM, returned Friday. Couldn't have been better.
2025年5月9日
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