Dpd Parcels レビュー 

For some reason DPD drivers are incapable of using the intercom at my apartment block. Instead they take a photo of the building and say “sorry we missed you”.

They lack customer service period. No communication from them. You have to call and find out yourself that there is a problem with your address. Second time now, tracking number was changed without notification. I don't know why would any business want to be associated with PDP

The worst delivery company out there in my opinion, If I the otion -5 stars I would choose it. I recently upgraded my contract and I ordered a new phone which was supposed to be delivered by Dpd, the first day the phone was not delivered due to a pin failure which was my mistake. I called the customer service and since then the situation went chaotic. They assured me that the pin will change but it never changed ( I have screenshots taken from the app as a proof ), it stayed the same for 3 or 4 days. They delivered the phone again and witrhout the pin changing there was a failure again. I was calling the customer service explaining the that I am not there and if they can leave a instructions to the driver to deliver the parcel after a certain hour, their response was "it is not guaranted". The only option I had was to get the phone 5 days later, I refused because it was not my fault that they were not listening. At this point it was very simple, give instructions to the driver but nope! they are a huge company and they dont have that simple add on "instructions to the driver". In the end I lost the contract and the phone, and now I have to do evrything for the beginning and go to an actual store cause the Dpd is not good on delivering parcels. The customer service is just awefull either they were lying or they dont know how to do their job correctly , the application is bad as well. I will avoid Dpd from now on, I know that a complain like that will not change anything but I hope whoever reads this will understand how bad they are at delivering parcels

Suppliers you are not helping yourselves stop dispatching with these morons

I want to send a parcel to france from UK.
DPD have a service that supplies the labels. I have tried 4 times following there procedure I have paid 4 times stil not possible.
There website shows this info :-
Send Parcel, No Printer
At DPD Online, we know convenience is important for your parcel delivery. That’s why we offer print-in-store availability for parcel drop off from just £3.99 exc VAT. Save time and money when you choose to print your DPD labels at your local drop off point.

It is not possible to speak to a person even though they publish several numbers, these only give out messages so one can not get any actual help, as far as \i am concerned it is a useless service unless you have a printer

Dpd Drivers don't use common sense to deliver parcels. Due to their lack of common sense have to cancel my order.

It appears as if we have lost our original delivery driver who was one of most pleasant people to deal with. We now have a new driver who appears to be totally devoid of any kind of common sense or how to interact with his fellow human beings. He has only delivered to us a few times and I hope to God that he doesn't come here again. He is infuriatingly rude, carrying on holding a personal conversation on his mobile whilst literally throwing the parcel at me without bothering to even acknowledge me. The other times he just dumped the parcels on the doorstep without knocking or letting us know that he is here and then, to top it all, leaves the gate swinging wide open even though there is a large sign on it saying: Dogs, please close the gate. This is totally unacceptable and we have now decided NOT to buy goods from sellers using DPD.

I’m not expecting any delivers yet the DPD driver consistently knocks on my door to try and deliver packages for other people I don’t know. He tells me their full name and their exact address and then asks me to accept the package cause it’s the neighbourly thing to do! I’ve sent emails asking for this practice to stop only to be told the driver is doing his job. I also complained about the breach of gdpr by giving names and addresses of people. Was told by DPD to not answer the door, problem solved!! Harassment isn’t strong enough of a word to Al describe how frustrating it is. I work from home and don’t need this crap. Boycott any companies that use them for delivery.

As with other comments I concur DPD take no responsibility for inconvenience and distress caused by non-delivery, a company I recently purchased from used DPD to deliver items, I too received notice driver had tried to deliver but could not contact me, which is not true as I waited in for the delivery which never arrived.

I contacted DPD customer service to report non-delivery and to reschedule, three times call was cut off by staff I trying to speak with mid conversation.

I raised a formal complaint with DPD and notified company whose items DPD failed to deliver and how DPD treat customers of other companies, negative experience impacts on perception of their company

My complaint was not with driver but DPD customer care, I made this point clear.

I twice extended opportunity to DPD to show good faith and compensate for loss of time and distress caused, a simple good will gesture to reassure users of the service that DPD value both their and other companies valued customers.

The reply as here posted sums up DPD as a courier service.

Second Reply to Complaint

Good morning Mr ****,

Thanks for getting back to me.

My apologies again for all the trouble caused, as mentioned in my previous email, the given feedback regarding the driver and our Customer Services team has been logged internally. I trust this would have been addressed.

Mr *****, DPD does not offer any form of compensation. If you're unhappy with the way this matter has been handled you are within your rights to seek independent advice.

Please see this as my final response into this matter. Again sorry about this.

Kind regards,

S*****

DPD Complaints Team

Dreadful service. Fail to follow instructions regarding safe place or trusted neighbour drop offs. I've taken time off work to wait in for deliveries. I've used the app and provided specific location data (W3W, google pins and photographs - no one else struggles to find my property; it's on a main road) to be told failed delivery multiple times - a photo of a front door that was not mine, next photo just a black screen, it goes on. Managed to eventually call someone after the first incident (so hard to find a number that doesn't try to just reorganise a delivery), they said it wouldn't happen again. Next time called the central line, said they would speak to the dispatch centre to fix the issue and they will call me back (I always call within minutes of the "attempt")... yet to get a call back. DPD used to be excellent - what's happened?

Colis "déposé" endommagé sur le seuil de la porte. Coup de sonnette et départ précipité.
Si personne n'avais été présent à la maison, une boîte en carton trouée à rue. Je vous laisse deviner la suite.

useless company. can never deliver to correct address always have chase things up with them to find where parcels have gone lost many many things and lots of money. because of them

I previously gave a 5* review as this company had been consistently great for 10 years and far better than competitors...but I don't know what has gone wrong now. The service is appalling. The customer service is also terrible.
2 examples:

1 My Dyson was due to be delivered and if I was out it was to be left with a neighbour. Received email with a picture of gravel, no open door, no name of neighbour, no number of house. No card through the door either so total guesswork.Tried 7 neighbours up and down our long street that had gravel in the front garden...eventually found it, thank God. Couldn't get through to anyone to complain of course.

What is the point of taking a photo of a piece of gravel and no clue as to the address!

2 Refridgerated food delivery due today 11.17-12.17 so I ran home from work (I finished at 11) and got in at 11.15. Sat in lounge waiting..no van outside and no knock on the door but 11.29 an email saying delivered to a neighbour at 11.29. No photo of delivery, no van outside and I was in the nearest room to the front door, looking onto the street.
Neighbour said it had been delivered earlier.

What is the point of giving a timeslot if you are going to deliver it early and lie?

Don't know what has gone wrong with the previously excellent service.

Absolutely appalling service. Lie after lie is given to justify why they couldn’t deliver parcel. “Sorry you weren’t in” when I was. CCTV supports the fact that they lied. “ our driver is running a few minutes late” actually means a few days late. Why do companies like John Lewis use DPD ? Personally I’d never buy from any company that uses DPD in future. DPD are almost impossible to contact to complain. Avoid at all costs. Interesting that 95% of all reviews are negative.

Took Friday off to wait for delivery of replacement phone. Received email at end of day saying there had been a problem. Following day was at home again when my parcel's status became: 'Your parcel was refused, as the contact name was not recognised'. No-one had tried to deliver anything and I had been sat by the door. Spoke to complaints adviser who told me that address had been incomplete and delivery had not been attempted. The acknowledged address contained the house no and complete postcode (there are no other houses with the same number with this postcode). Adviser advised that next delivery would be Monday but that he could not change delivery to my work address meaning that the next available day I have at home is in 10 days. Never had a good experience and beyond disappointed with this company; given the choice would never have anything to do with them. Asked to speak to supervisor and was assured of a call back in the hour. Now into the second hour, no email and no call back.

Bad service all round, ordered something for next day delivery, received notifications the next day saying DPD would deliver between 15.15 & 16.15, no parcel arrived, received a message saying the driver couldn’t find my address 🤔 we had the same issue the day before with a DPD driver, found him walking up & down the street, makes no sense though! There’s the house name & number on the wall & door, anyway really needed this item so rearranged delivery with them for the next day, but to Millets instead, but they’ve sent it back to John lewis! Ridiculous, will be avoiding ordering from companies who use DPD in the future, they’re useless

Why does Amazon use DPD? We had an order due to arrive on Saturday 5th November. This was confirmed by DPD the previous day. No communication from DPD until late on Saturday when they said our order was delayed - no reason given. On Sunday we got a delivery window email which was not met. Later we were informed that a delivery attempt was made but they couldnt find our house! Other delivery companies have had no problem. We had a new delivery time given for today (Monday) followed by a note that said that delivery would be late. A call to Amazon (great company) revealed that DPD had lost our package! Btw it’s useless to call DPD. It’s all prerecorded messages. Hopefully the reviews on this site will lead to them being dropped by vendors.

Beyond awful! Not only did they deliver to the wrong address but weren’t supposed to leave the package in the rain. They don’t seem to know where the package has been left even though they have a photo of it and a vague marker on a vague map showing where it is. As far as they are concerned they have no responsibility to deliver it at all! And will not go and get it and re deliver or tell me where it is - so I can get it. There is no proper customer service dialogue or way to start a compensation process. Absolute rubbish company!

If I told you my experience with DPD, you would not believe it, you would think I was lying. It sounds so far fetched.
Also I would need 10 pages to write my review.
To save your sanity, and to save your parcel that will never be seen again if you use DPD, go elsewhere.
I have never experienced anything like this with DHL or TNT or FED EX. proper courier companies. with a great back up service.
DPD are just a bunch of cowboys , I really want to swear , I have had a nightmare with them, NEVER NEVER AGAIN, AVOID ALL ALL COST.
I have never been so close to having a mental breakdown, than trying to deal with DPD.
As to my parcel, vanished Ito hyperspace, and do they care NO.....

Ordered an item Friday dinner time. Got email saying will be delivered Monday. Saturday I go out for the day. Get text and email saying it will be delivered this morning. So I miss it. Now it will be delivered to Pick up point for Sunday and require photo id which I don't have.