Dpd Parcels レビュー 

They were running late delivering a parcel. I went onto online chat and asked why? Next thing I know I had a text message saying the deliver was being changed as I requested

Totally useless organisation. Parcel thrown over fence at the wrong address. No follow up, no security. How come manufacturers and retailers trust such organisation to represent them with their goods?

Update: My package has come from DPD. It took some time and felt unsafe but it came. One product was missing but they had made a note of it and it was probably missing from their inventory. So I have to revise my complaint and add a star to the rating.
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Rogue company. Got a tracking number that doesn't work. After nine days, they haven't even started packing my order. Don't get any messages from them. For me an important order that doesn't even seem to be sent to me. If I place a new order from another company, I will be left with two invoices. Businesses like this should be shut down.

Box of fresh flowers left in garage amongst many cardboard boxes belonging to builders. We were in the house as were our builders.
As these were a gift I was not expecting them. They were not found for 3 days. Obviously most of the flowers were dead.

1 Star is too much for these clowns! Consistently deliver to the wrong address despite them being made aware by the sender where they need to go. iPhone 14 currently gone walkies starting to think they've stolen it. Have emailed CEO.

Appalled.

SHame there is not a minus star review, total shambles of a company, rude drivers, ignorant customer services
Even CEO did not want to know, I'll never use any company using this shower for a delivery

Wish I could give them 0 or even minus 10. Constantly terrible service. The company I order my stoma supplies from use DPD. If I don’t receive these products then basically I have poo pouring out of my stomach. I’m in a wheelchair and my husband’s mobility is limited due to the permanent effects of chemo on his body. I live in a apartment complex that has a reception downstairs. Staff have constantly said it’s not their responsibility to bring parcels/ post to our flats, staff are not always on duty either.
The delivery person has constantly left my parcels either in reception and has left them by the main entrance to the building, which the general public have access to. He might as well leave them on the street. The last time they came my husband insisted he had to bring the parcel to our front door, the driver said he’s not bringing parcels all the way up to our flat, even though there is a lift. The company I order my cat litter from also use DPD, on one occasion because we couldn’t get downstairs my parcel went missing. I have left instructions with DPD to make sure parcels are delivered to my door. Now again today my stoma supplies have been left downstairs, my husband has gone looking for them and they are not there. If there was a DPD office near by I would go down there and let my stoma empty itself all over their reception. I’ve made complaints to them before and my suppliers but they still continue to leave parcels outside or downstairs.

I would advise not ordering from any supplier who uses DPD (known in our household as Desperately Pathetic Deliveries). The service is abysmal, and the company is impervious to criticism - by way of explanation for their non performance they simply lie. "There's a problem with your address". "No there isn't, here's a copy of an official notification of my address". Delivery was promised in two days. My parcel arrived after nine days with no amendment to the address. I have printed off a copy of the non progress of my delivery from the DPD site. Concurrently my friend sent some keys via the "Guaranteed 24 hour courier service". It took a week to arrive. Via the supplier I asked for a refund of the carriage, result - silence. AKA complete indifference to the needs of customers.

Trotz RTR-Verfahren ist es DPD völlig egal ob Pakete zugestellt werden oder nicht.
Bei uns müssten 80m am Gehsteig gegangen werden, daher wird NIE zugestellt und auch wird kein Zustellversuchs-Zettel hinterlegt.
Der Kunde muss dann erst einmal sein verschwundenes Paket finden, urgieren etc...

Machen wir aber nicht mehr, einfach Geld zurückfordern und nochmals bestellen - solange bis die Lieferung ankommt. Die Kosten für DPD und dem Lieferanten sind enorm, da ja mehrmals die Pakete versendet werden müssen, plus Rücksendung plus Geld Rücküberweisung.
Wichtig: unbedingt auch den Lieferanten darüber informieren und Lieferungen durch DPD ablehnen.

Wenn das 10% der Kunden machen.....

DPD wird hoffentlich nicht mehr lange existieren.

Failed to deliver my parcel twice now, claiming they can’t find my house despite staying in for it especially. Even downloaded the app, gave a map and a photo of my house!
Given incorrect information on the phone after waiting a long time in line about it being delivered later today. Not offered a pick up point so no way of getting my package.

To Whom it may concern
I have the worst experience with DPD I have ever had with any Courier company.
I placed an order on 11th Sept with Samsung for Mobile phone case.
I added all my details to Samsung website including message to delivery person about ringing buzzer as my Girlfriend is working from home so would be in all day.
It was shipped & delivery date was supposed to be Mon 12th Sept.
I received text message at 09.07 from DPD stating the package will be delivered between 13.04 & 14.04 Mon.
Then received another text at 13.21 from DPD saying 'sorry we missed you & your driver will not be back today'
I was surprised so when onto the App & checked the details driver had added & the picture he took was no where near my house. Have no idea where he was trying to deliver but it was nowhere near my flat.
I added all my details on the App, including picture of my Flat, What 3 Words, our Mobile Numbers.
Hoping this would fix the issue i waited Tues 13th to hear it had been delivered.
This time the driver went to the back of the building which is a different road & not the one on my address details.
He took a picture of the back area then left.
After finding the picture & on the App I immediately called Customer service midday.
After numerous apologise for not being delivered 2nd time they told me all my information was on their website & didn't understand why the driver could not find my address.
I was then told they would call the depot to find out why & promised it they would try to get the driver back same day.
I called on Tues at 12 midday & 18.00 but that late they were closed.

On Tues 13th we had another delivery from DPD, delivered by another driver on time & at the correct address

After calling few my times was told the driver would be to deliver Wed 14th so I confirmed my details were correct yet again & assumed it could not go wrong 3rd time.
This was not what I expected from such a high profile Courier service.
Wed 14th at 09.00am morning had a call to confirm driver would be out to deliver
I checked the app for updates every 30mins & could see it was on track
I called them at 12midday 14.00 & 17.00
They called me 13.40 & 16.40.
At the end of the day was told it was not delivered & it had been marked for return to store.
No explanation but DPD said after 2nd attempt the goods would be returned to Seller.
I was not told this at anytime during the 3 days. Also went on the website & my details had been removed from main tracking page & the only way to check was going into History but even that just stated that order was being returned.
Late Wed afternoon the DPD customer service person also said they would try to prevent he parcel from being returned to Samsung & would call me Thurs in the morning.
Received call Thurs morning & they said too late to stop the return.
I just put the phone down at that point.
Absolutely shocking service & unprofessional behaviour

Wer von Dpd ein Paket erwartet ist arm dran. Ich bin nicht mehr die jüngste und habe jetzt 2 mal eine Lieferungen bekommen wo es in mir hochkommt! Das 1. mal am 9.9 wurden 1x25kg und 1x18kg zwischen 8h und 17h angekündigt, um 19h28 ohne zu läuten einfach an der Strasse ausserhalb unseres Grundstückes auf dem nassen Boden abgelegt (Hätte sich jeder bedienen können). Ich musste sie alleine zu meinem Haus schleppen. Und heute, dem 15.9. um 16h53 wieder 1x25kg einfach an der Strasse am nassen schmutzigen Boden deponiert. "Aber halt, diesmal hat der Fahrer wenigstens angeläutet". Was denken sich die Herrschaften eigentlich dabei ? Glauben die, dass das lustig ist ? Schliesslich bezahle ich ja dafür um die Ware bis zur Haustüre geliefert zu bekommen!
Will heute eigentlich keiner mehr Arbeiten ? Uns geht es wirklich zu gut!

On Monday 12th September in Ewloe I had an aggressive and threatening driver who was most unhelpful unlike my usual DPD delivery driver. Fortunately the whole incident was caught on camera and been reported!

Horrible delivery, not once but time and again. Always at home, tracking the van, and we ensure we are home for receiving the parcel, and the delivery person never comes and the next thing we know, the notification says we refused to rcv it

You were scheduled to make a delivery to me today.Due to unforseen circumstances I rescheduled for We'd 14/10.
I was messaged to say they had taken it to the post office for me to collect.The other part of the delivery is to be delivered on Wed. As messaged.Why split the delivery?.
I am disabled and cannot lift a parcel that is 14k.in weight.

Once again dpd claim they have delivered a parcel and they haven't. I sat not 2 metres from my front door and heard and saw nobody.. There's places to talk to somebody to complain but they are pretty useless and they claim the delivery man was at my location. This only means he was in the area, not that he went to the actual house, there's no photo of my front door or explanation of my not seeing or hearing my door bell or somebody knocking. The drivers are all in such a hurry they obviously make mistakes and don't bother to either check, deliver next door and gain a signature. It's all very sloppy. Now I have to go and collect my parcel, a day late and will have difficulty as I have severe arthritis and is one of the reasons I buy on line. dpd are uesless and certainly not worth the £5 I was charged.