Dpd Parcels レビュー 

I was expecting a delivery between 1-2 pm and had been waiting at home for the package. I received a message 1:20 pm saying the driver missed me as I was not in. The driver instead parked across the road and took a picture of my property and posted it on the DPD app. I have a doorbell camera which shows evidence the driver did not attempt to deliver my package and hence lied.
I immediately contacted DPD via phone and explained the situation. The first call agent reassured me she will contact the driver and his manager and make sure my package is delivered that same day. I called a few hours later to check what time is the delivery. The second call agent stated there is nothing under my file outlining my conversation with the first call agent. The best she can do is arrange delivery for the next day and she will make sure her manager calls me that same very day. The manager did not call as promised. To this day I am still awaiting my parcel.
This is a company that fills their customers with lies. They should not be allowed to operate. With all the bad reviews DPD has accrued this should be highlighted to the Postal Redress Service and Ofcom.

Initial delivery due on Tuesday, DPD lost track of the parcel. Message from DPD said they would deliver on Wednesday, delivery was running hours late and they cancelled the delivery. Its Thursday, again DPD failed to find our 200 year old house which on our profile has two photos and clear instructions on how to find us. DPD have been delivering hear without any problems for years. We've wasted three days and still no delivery.

Waited in for parcel it was a part for my boiler,dpd van pulled up out side my house on the opposite side of road got out with the parcel before I got to the door to talk to him as he looked puzzled ,but all the houses are numbered clearly any way when I got to the door he drove off I then got a text saying I wasn't in and couldn't rtn tha day.so no bath and no heating incopetantancy T it's bestFURIOUS

DPD / Very disappointed.. this courier has become unreliable.. I ordered items from Amazon and unfortunately the couriers they contract out to are becoming increasing unreliable DPD have been one of those couriers who mislead the customer with deliberate misleading tracking info and simply don't deliver when they say they have. Lazy drivers are probably to blame.

The worst Courier service ever.
I was expecting a shipment for 4 days. Every day they keep mentioning they will deliver the parcel but that didn't happen till the 4th day. By the way, the parcel was just 10 kilometres away from my place.
The have no local numbers to contact and their email service is useless

I tried to contact dpd re a failed delivery - difficult to find a number - ended up speaking to someone in SOUTH AFRICA with a very strong accent - he kept trying to send me an email with a link - failed failed failed - then tried a text failed failed failed - received, Said I could not collect parcel from local depot - that had been stopped - went to local depot anyway someone eventualy came and we had to stand outside the perimeter fence - shod her the link - said made no difference - she tried but failed to find the parcel as it was 'back on the trailer' - no idea when it was to be delivered tomorrow, Spent five hours oon this and 40 mins talking to SOUTH AFRICA trying to get a parcel out of a dpot that is 4 MILES FROM WHERE I LIVE - totally useless company that places - deliberately - itself as far as possible - from its customers - DON T USE THIS COMPANY. Mike

Twice I waited at home all day, to be sent a message each time to say that the parcel wasn't there for collection.

I live in a block of flats, and apparently it's beyond the driver to press a buzzer in order to alert me to the fact he's there, so I can open the door to the building. That is driver Abel, somewhere in East London.

Their response was for me to keep rebooking but I have no faith that they are capable of doing their job. Or apparently I'm supposed to leave it on the street, where it can get nicked? Fantastic. So I am going elsewhere.

3 time 3 let downs in as many weeks. absolutely awful service !!

Fast transfer betwee´ sender / reciever
Recieved timeslot of one hour for delivery,
Which was correct. All ok .

Email said parcel being delivered today between 1456 and 1556, no delivery when I checked again it said Joseph was running a little behind its now 1845, I'm annoyed and my dogs miffed as I've waited all this time missing his normal afternoon walk.
I will not buy items from suppliers that use DPD in future.

The driver is sabotaging the delivery of a vital parcel for 4 days. He is falsely reporting "he has missed me" while I have a witness that I was at home every day. The parcel was scheduled to be delivered on Wednesday 12/10, then Thursday 13/10, then Friday 14/10 and Monday 17/10. I am seriously worried they would send it back to the sender. I talk to DPD support on their chat every day to no avail. The parcel is vital for my job and income and I was at home and did everything I could in order not to miss the delivery. This is sabotage. The parcel's weight is about 20kg, so there is a suspicion that the driver is sabotaging its delivery and falsely reporting he has missed me. He does not want to deal with it. This is unbelievable. I will also complain to the sender that is a big business and an important customer of DPD.

Note this is just one event - several more have been experienced and several of our contacts have also stated this is an endemic problem. no wonder they have such an appalling score here!!

We paid £12.99 for express delivery of a parcel, it was due to be delivered on Saturday 16/10/22. On 17/10/2022 DESPITE being in and in the room next to the door the driver posted a missed delivery and then we were told we had to go and collect it from a depot 3.5 miles away the following day. There are no drivers currently at the address so this is a £25 cab fare as well as the waste of time. Phoned up to complain and try and arrange a redelivery they said basically hard luck, the only solution is to get the supplier to send out another delivery (yeah right) then the operative hung up on the person phoning! Went to the website the 'contact us' section only has limited options and when typing in the reference nothing came up, went to complaints section (had to google search despite the fact we were advised by telephone operative to log it, who doesn't handle complaints and could not put us through to anyone who does apparently) and that just linked back to the contact us page with no options for registering a complaint. Have requested dispatch money back from supplier and STRONGLY recommend that no one uses this organization if they want to retain new customers until they sort themselves out and at the very least provide an option for dealing with complaints.

Flabbergasted by how appalling the service from this company is!!

Parcel ref: 15503750832881. Not only does this company often send my parcels to the wrong address, but for the fourth time they have also sent my parcel to my post office which i will need to collect myself (i have disabilities). On their tracking it said i was next to be delivered to, so i was waiting for the intercom to go but nothing!! I then get an email saying "sorry we missed you"!! they never even attempted delivery (unless they went to the wrong address AGAIN). I am fed up with them pretending they have attempted delivery when they havent!! i am fuming.

I was in but they just dropped a ticket off with no effort to contact me.
The item was left at a post office 8 miles away.
What’s the point of a delivery service. May as well buy from a shop !!

We are disabled pensioners who rely on having items delivered.
DPD continuously leave our packages at Homebase despite the fact there is ALWAYS 2 to 4 adults in the house at all times and have the cheek to lie and state ‘no one was in’ !
They must just drive to Homebase and leave everyone’s parcels there.
Absolutely disgusting behaviour!!

Awful awful customer service! WhatsApp and chat are just bots with no way to be put through, then called, waited 30 mins for the most unhelpful person on the planet. Absolute joke!!

das Paket wurde einfach im shop abgegeben ohne zu klingeln ohne Benachrichtigung. wenigstens ist es der shop um die ecke geworden beim letzten mal war es der shop am anderen ende der Stadt, unser Haus ist direkt daneben wieso schafft man es nicht zu klingeln ? drecksladen

I order frozen dog food once a month and NEVER once has it been delivered without a problem!
I live in a flat up two flights of stairs, the delivery men do all that they can not to bring the item to my door.....
They leave it at the front door of the flats and it gets stolen (police always informed)
They deliver to another house in the street.
The latest is the driver couldn't find my house!
When you phone the office, you are on hold for an average of 15 minutes or more and if you phone after 5.45pm your call does not get answered, even though they are supposed to be open till 6.30pm
The result is my frozen food is sitting at Carlise depot rotting and my dogs are hungry! The stress, anxiety and expense this company causes me is totally unacceptable.
DPD your drivers are lazy.

Next day delivery!!

Booked this on 29/9/2022 for delivery on or before 3rd. On 3/10/22 still, nothing was heard and no details regarding collection. I called customer service, and their answer was, no one was there to hand the parcel over to the driver. What a crock of crap. It was being picked up from a Major hotel chain concierge in central London, a 24hr establishment. I rebooked delivery, it has now been collected, and tracking shows it is in transit but unlikely to be delivered before I depart these shores for 10 days. This is very disappointing, as I have always found that they get the job done reasonably well. I will be changing couriers from now on.

Will they ever take note and learn or will they wait for their cash cow to dry up. Can they read and understand the distress they are causing. Will Trustpilot bring these to their attention.