Dreamcloudsleep レビュー 

I cannot comment on the mattress as I ended up canceling but I can comment on the customer service. The website says ships in 2 or 3 days. After the 4th day, I called. After a long wait I finally spoke with a representative who could not tell me when it will ship. When she pulled up my order she said the comment on the order said that shipping was delayed due to high volume. I had to call them...you would think they would contact me to let me know shipping would be delayed. I had read reviews on the mattress before I purchased, but did not review their customer service. After this phone call, I did. All has similar stories about delayed shipments and poor communication. Since I needed a mattress ASAP..as I was moving... I decide to cancel. I emailed and called the company to cancel. When I spoke to a representative she said the mattress was on the trailer and that she couldn't cancel. She told me to call her when I received a tracking number from Fed ex and then she would re-route the mattress back. How does a mattress get on a trailer with no tracking number!? After 4 days, I received an e-mail stating that the mattress is shipping with a tracking number. I called again and now told that they cannot cancel the shipment but I should refuse the mattress when it arrives. I asked her...what if I am not home? The representative stated that if the mattress is delivered, I should call and they will schedule a pick up. Like I want another box in my just moved into house! I asked her to call Fed ex and stop the shipment. She said she could not do that!? So I called Fed ex with the tracking number and they cancelled the delivery and will be sending back to the company. Seriously....this is not customer service! Which is the main reason I cancelled. What if I have a problem? I do not trust that issues would be taken care of correctly or in a timely manner. FYI I also called my bank and disputed the charge on my credit card which Dream Cloud had of course already processed. I don't trust them to credit me in any timely fashion. So...again, I cannot comment on the mattress but if you are looking for decent customer service....look elsewhere. PS: I ended up ordering a mattress from Saatva which has excellent customer service as they have kept me apprised of my order every step of the way.

Very disappointed. I cant really review the mattress because the adjustable base was never sent. They state a 2-3 day delivery but we are going on a month and still nothing. Support keeps saying it will ship next week but never does. I cant really comment on the mattress since i dont have anything to put it on!