English Elm レビュー 1,576

The rug arrived wrapped well and in perfect condition. The colors are exactly as pictured online and brighten my dining room. The rug is easy to keep clean and vacuum.

Perfect size, very nice weight (in hand), nice bubble in the bottom. Each is unique.

There was a terrible issue with customs: my item was shipping from overseas. They did handle it, but I'm unhappy that I had to provide my social security number for the US customs for release. But all is well that ends well. The piece arrived safely and I'm happy with it. I'll definitely use this seller in the future because they are responsive and pricing is good, but I'll be making sure to find out if it's shipping from overseas first.

I like that I was able to pre-order an out-of-stock item.

And customer service was very responsive.

This is a horrible company. I ordered a lamp it was supposed to have been cleared for delivery. Then I got a message saying it's out of stock. I contacted them and told them I want my money back. They said no will put it on backorder. I want my money

I understand yes that what I ordered is a faux rug, but it looks so fake and it is so very thin. There’s nothing you can do to fluff it. The color is so wrong. It is not taupe at all.

Great company to buy from prices are better then other vendors

There was a supply chain issue with my order and company kept me informed!

Almost a month for delivery. After I emailed about a shipping date, I received a shipping notification. Never a reply. The chair arrived dirty. I emailed them about it — no response. No phone number on their website to reach them. Very, very disappointing.

Happy with my purchase

I got a discounted price and customer service was great.

Excellent price and service. Beautiful rug ..shipped quickly and well wrapped with caps on the ends to protect the selvedge.

Best price and wonderful quality! Was exactly what I was looking for. Very quick delivery.

There is an item on their website right now listed as available which I paid for last night, only to receive an email today telling me that said item is unavailable with no replenishment offer from the manufacturer. They don't have the item is fine but what is not cool is the fact that every contact that I have made with them has just ended up with me either speaking to a machine or receiving an email directing me to another email directing me to another email! It's absolutely frustrating and I really need to get my money back!!!
Guess what guys?
As you can see, English Elm has posted the usual AI generated response to my review while the same unavailable item which I was deceived into buying is still "in stock" on their website!!!

The Phillips Collection chess piece is fabulous and worth the wait. English Elm offered a great price and then explained there would be a wait because of demand. We agreed and are happy with English Elm.

Easy process. Love the mirrors

I am furious and disappointed about my order on Saturday. I asked if an item was in stock. I was assured there were 5 items in the manufacturers warehouse. I ordered the item 29 MINUTES later, and low and behold----received an email that it was magically OUT OF STOCK. I simply do not believe 5 rugs were sold in 29 minutes. This seems to be a pattern per the Better Business Bureau website and other negative reviews. they can hold your money while this item is on backorder, so it must be advantageous to them, or they have a very poor supply management system.

Although there was a delay in shipping due to lack of stock, I appreciated being kept informed
It all worked out well.
The pricing and packaging were very good.