English Elm レビュー 1,576

TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The lamps are fantastic -- gorgeous and the best price around, too! They arrived quickly and extremely well packed. I panicked after ordering and changed my mind on the color. One brief email to... もっと見る

5つ星のうち4の評価

We love our counsel table; it’s exactly what we were looking for and is a beautiful solid piece for a great price. I was slightly disappointed after making the purchase to find out it was out of stock... もっと見る

企業が回答しました

5つ星のうち4の評価

First, I want to say I LOVE the rug - the color and materials are wonderful. It is soft, laid flat quickly with no wrinkles and is exactly as the picture colors showed. The reason I deducted a star is... もっと見る

企業が回答しました

5つ星のうち1の評価

I ordered a beautiful table and chairs on April 20 and have had no updates or communication back from English Elm. However, the 2 additional chairs I ordered I received communication on that they were... もっと見る

企業が回答しました

企業情報

  1. 家具店

当該企業による記述

Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!


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4.0

ほぼ満足

TrustScore 5段階評価の4

1576件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 92%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I ordered my item two weeks ago and…

I ordered my item two weeks ago and have yet to be contacted about from delivery.

2025年12月2日
English Elm ロゴ

English Elm からの回答

Hi Susan! We’re so sorry you haven’t received any delivery updates since placing your order two weeks ago. We understand how frustrating that is, and we want to help get this resolved quickly. Please email us at sales@englishelm.com with your order number so we can check the status right away and provide you with an update.

5つ星のうち1の評価

the rug was faded across the center

the rug was faded across the center. Waiting for a refund response. Picture was submitted English Elm Claims department on 12/1/25, waiting for response

2025年12月1日
English Elm ロゴ

English Elm からの回答

Hi Bradley! We’re so sorry to hear your rug arrived faded in the center—that’s not the quality we want for our customers. We understand you’re waiting for a refund response, and we’ll make sure this is reviewed as quickly as possible. Please email us at sales@englishelm.com
with your order details so we can prioritise your refund and get this resolved for you.

5つ星のうち2の評価

Very disappointed

I never write reviews. I am writing this because my experience was so awful that I think the company needs to make some adjustments in how they operate. Customer service is literally impossible to get a hold of. There is no phone number to be found. You can’t talk to anybody and you’re unable to reply to the one email that was sent regarding the purchase despite the line on the email that says “if you have questions, simply reply to this email”. Communication on my purchase and the shipping process was close to nonexistent. The shipping company brought the box in and placed it down on a side, so there was no way to notice that the side they left it down on was torn open. The box was taped together every which direction because it had obviously been falling apart. It was my understanding that the shipping company was going to assemble the table and remove all packaging which they insisted was not the case. I would not have purchased a very heavy piece of solid wood furniture at the considerable purchase price that was not going to be put together and the packaging removed as I am 5’2” and weigh 105 pounds. I have no way to do this on my own.

2025年11月14日
English Elm ロゴ

English Elm からの回答

Hi Brooke, we’re truly sorry for the difficulties you experienced. This is far from the level of communication and support we want to provide. We understand how frustrating it must have been to receive almost no updates, to struggle reaching customer service, and to have the shipping company deliver the item improperly and without the assembly service you expected—especially given the weight of the furniture.

Please email us at sales@englishelm.com
with your order details so we can review what happened, address the delivery issue with the carrier, and work on a solution that supports you. We truly appreciate your feedback—it helps us identify where we need to improve our processes and communication.

5つ星のうち1の評価

Beware!

I've had the ottoman less than a month and it's peeling on the top and this place doesn't have a customer service number. Shady.

2025年11月7日
English Elm ロゴ

English Elm からの回答

Hi MTQ, we’re so sorry to hear your ottoman is already peeling—that’s definitely not the quality we want our customers to experience. We also apologize for the frustration of not finding a phone number. Please email us at sales@englishelm.com with your order details and photos so we can review this right away and work on a solution for you.

5つ星のうち5の評価

Super helpful

The team reached out right after my order to let me know it was backordered, and gave me the option to wait or cancel the order. I decided to wait, and it was really fast and the item is beautiful, I love it. Will shop here again!

2025年11月11日
5つ星のうち1の評価

Still waiting for my order that was…

Still waiting for my order that was recently cancelled by Metropolitan, the delivery carrier. I see from the tracking it’s been in NC for at least a week and no new delivery date has been scheduled. It’s marked “on hold” in their system, and tracking shows NC. It must be in a warehouse somewhere, hoping I get it by the holidays. Can’t give a good review until I see it in the house unfortunately. Been waiting for shipment since 9/15, so it’s been 2 months and I do understand there have been delays, but it was unfortunate to expect delivery today as scheduled, only to receive a call that they don’t even have it and no new delivery date can be scheduled. Hope to update this review once delivered.

2025年11月7日
English Elm ロゴ

English Elm からの回答

Hi Susan, we’re truly sorry for the long wait and the frustration caused by the carrier cancellation and tracking delays. We understand how disappointing it is to expect delivery only to learn the item is on hold with no new date—especially after two months of waiting. Please email us at sales@englishelm.com with your order number so we can coordinate with Metropolitan right away, locate your shipment in NC, and work to get you a clear delivery update as soon as possible. We appreciate your patience, and we’ll do everything we can to help ensure this arrives well before the holidays.

5つ星のうち5の評価

Shortly after I placed my phone line…

Shortly after I placed my phone line order I was informed that it was out of stock. I was given the option to wait until new stock arrived which at the time was January or February. That was alright with me. I was pleasantly surprised when received an email stating that the mirror was on its way. I received it early November. It’s beautiful and I’m very pleased that I waited.

2025年11月11日
5つ星のうち5の評価

excellent coffee table

excellent delivery, product, description, materials, value for the money, i just can't say enough good things. The thing came neatly packed and there was virtually no assembly needed, it's a solid piece of furniture that is sure to last for years to come and the surface of the table is very easy to clean. i just love it!

2025年11月3日
5つ星のうち1の評価
English Elm ロゴ

English Elm からの回答

Hi Amy we’re so sorry you haven’t received your item yet. We completely understand how frustrating that is, and we’re checking on your order right now to provide an update. Please email us at sales@englishelm.com
with your order number so we can prioritise your case and make sure it’s resolved as quickly as possible.

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