Itâs my second bike purchased from Engwe and I have to say Iâm satisfied with the quality and everything they provide. I had a missing object from the second purchased and the support was very help... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
After just five months, the torque sensor in the motor failed, making the bike unusable. I then spent an entire month trying to get it repaired, but Engwe still hasn't been able to complete the repa... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I bought an Engine Pro 3.0 Boost last month. The bike is good, comfortable and powerful despite being UK legal. A week after purchase the IoT device failed and stopped reporting the bike's loca... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timingâs all the way to delivery. Well packa... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
4.4
åªè¯
153件ã®ã¬ãã¥ãŒ
æè¿ã®ã¬ãã¥ãŒäŸé Œã®èšé²ã¯ãããŸãã
ãã®äŒæ¥ã¯æè¿ã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããªããããã¬ãã¥ãŒãå šäœã®æèŠãåæ ããŠããªãå¯èœæ§ããããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž1é±é以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Wir haben 2 Engwe LE20 Boost 3.0
Wir haben 2 Engwe LE20 Boost 3.0 gekauft. Die Lieferung ging mit Gel Express prima. Da bei beiden FahrrÀdern Kleinigkeiten beanstandet wurden, konnte uns Engwe von einem auf den anderen Tag schnell helfen. Netter und kulanter Kontakt. Die FahrrÀder sind klasse und wir freuen uns. Jederzeit wieder. Sicher wird bald ein weiteres fÌr den Schwiegersohn bestellt.
2025幎7æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Liebe Kundin, lieber Kunde,
herzlichen Dank fÌr Ihre tolle RÌckmeldung! Es freut uns sehr zu hören, dass Sie mit der Lieferung, dem Kundenservice und natÌrlich mit Ihren neuen ENGWE LE20 Boost 3.0 E-Bikes zufrieden sind.
Ihr Lob ist fÃŒr uns eine groÃe Motivation, weiterhin unser Bestes zu geben und unseren Service stÀndig zu verbessern. Wir freuen uns schon jetzt, wenn wir auch Ihrem Schwiegersohn bald ein Fahrrad liefern dÃŒrfen!
Viel Freude beim Fahren und bis bald â
Ihr ENGWE Team
Engwe P20
ððððð
I recently purchased two Engwe P20 e-bikes, and Iâm extremely happy with both! The bikes are working perfectly â smooth ride, powerful performance, and great build quality. Theyâve exceeded my expectations.
What really stood out was the excellent customer service. The team responded very quickly, answered all my questions with care, and even offered a discount. Their support throughout the whole process was friendly, fast, and professional. ð
Highly recommend the Engwe P20 and this amazing team â thank you for making this such a positive experience! ðŽââïžðŽââïžâš
2025幎7æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Dear Customer,
Thank you so much for your amazing review! Weâre absolutely delighted to hear that you're enjoying your two Engwe P20 e-bikes and that theyâve exceeded your expectations â thatâs exactly what we strive for.
Itâs also wonderful to know that our customer service team made a positive impression. We truly appreciate your kind words and support â feedback like yours motivates us to keep improving every aspect of what we do.
Wishing you many smooth and exciting rides ahead!
And thank you again for recommending both the P20 and our team â it means a lot to us. ðŽââïžðŽââïžâš
Best regards,
I know some people have had a badâŠ
I know some people have had a bad experience, but I have nothing bad to report. I have the Engwe L20 and the power assist failed. I contacted after sales and Lydia was so helpful and got me a replacement controller sent out in quick time, resolving the problem. Keep up the good work Lydia.
2025幎7æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Dear Customer,
Thank you so much for taking the time to share your experience! Weâre really happy to hear that you're satisfied with the support you received and that the issue with your Engwe L20 was resolved quickly.
We'll be sure to pass your kind words along to Lydia â sheâll be thrilled to know her assistance made a difference. It's feedback like yours that keeps our team motivated to provide the best possible service.
We truly appreciate your trust and support, and weâll keep working hard to ensure more positive experiences like yours. ð²ðª
Best regards,
Engwe a good bike company
I had a problem with the ioT tracking on my Engwe L20 3.0 Pro it stopped working I have been a customer of Engwe bikes for a couple of years and I have noticed a big improvement in the after care and customer service. You have to remember though you are dealing with a Chinese company so the back and forth can take a while but they always get back to you in my case they were able to remotely fix the the problem in a week from there end.
You might get that done quicker with a british brand but this iot tracking is forever free unlike most bikes offer it free for a year then charge for it.
If you can live with the back and forth with China their bikes offer great specs at keen prices
2025幎7æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your thoughtful and balanced review â we truly appreciate your continued support over the past few years!
We're glad to hear that the issue with your IoT tracking on the L20 3.0 Pro was resolved and that you've noticed improvements in our customer service. Your patience and understanding regarding the back-and-forth are greatly appreciated, and weâre always working to streamline communication and response times â wherever you're located.
It means a lot to us to hear that our ongoing efforts are making a difference, and weâre committed to doing even better. Offering long-term value, like free lifetime IoT tracking, is something weâre proud of â and weâll continue striving to bring even more to our customers.
Thanks again for your feedback and trust!
Best regards,
The ENGWE Team
Charger issue solved
Got Issue on my charger not charging properly then I email Engwe Tracy help me and show video of the charger she replace it for me and arrive on time Thank You for you assistance ð«¡
2025幎7æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you so much for your kind words!
We're really glad to hear that Tracy was able to assist you effectively and that the replacement charger arrived on time. Your satisfaction is our top priority, and feedback like yours truly motivates us.
Weâll continue working hard to improve our service and aim to do even better in the future. If you ever need any further assistance, we're always here to help!
Thanks again for your support and trust in ENGWE ð«¡
Best regards,
The ENGWE Team
great services.
After placing my order, I realized I had forgotten to apply the £100 discount code. I contacted them via email, and they kindly accepted the discount without any issues. I'm very satisfied with their service and eagerly looking forward to receiving my bike!
2025幎7æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Thank you very much for your kind words! We're so happy to hear that you had a positive experience with our customer service. Helping our customers is always our top priority, and weâre glad we could assist you quickly and smoothly.
Weâll continue working hard to provide excellent service and products. We hope you enjoy your new bike, and we look forward to hearing about your riding adventures soon!
Poor customer service
Poor customer service. I received multiple emails that were not intended for me, was sent items I didn't order, Engwe demanded I then send them back before they would send me a bike (which i never received).
I was excited to receive the bike but now i would rather avoid them altogether.
2025幎7æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Weâre truly sorry to hear about your disappointing experience, and we sincerely apologize for the confusion and inconvenience this has caused.
At the moment, your review does not provide enough details for us to accurately identify your order and properly investigate what happened. In order to resolve this matter as quickly as possible, we kindly ask you to respond to the Trustpilot request for more information, or alternatively, please reach out to us directly at service2@engwe-bikes.com.
We genuinely want to help resolve this for you and ensure that your concerns are addressed. Thank you for your patience, and we look forward to hearing from you.
Best regards,
PremiÚres impressions au guidon du Engwe Pro 2.0
J'ai commandé un Engwe Pro 2.0 début juin et l'ai reçu une semaine aprÚs. Il y'a eu un souci pour la livraison à mon domicile, car le colis faisait plus de 30kg et le dépÎt Dpd de Blois situé à 40km de chez moi à refusé de me le livrer. La situation étant bloqué, j'ai décidé d'aller moi-même le chercher. Ayant informé Engwe du problÚme, ils m'ont proposé un dédommagement financier que j'ai accepté. L'emballage est trÚs costaud et j'ai assemblé le vélo assez facilement en suivant les instructions fournies. J'ai eu un peu de difficulté pour retirer la batterie, mais avec les conseils du Service aprÚs vente, j'ai compris la méthode pour l'extraire. Les premiers tours de roues m'ont agréablement surpris, notamment la puissance, le couplé et le capteur de couple qui apporte beaucoup de souplesse à la conduite. Il n'y a pas d'accoup et la puissance du moteur s'adapte parfaitement à votre rythme de pedalage. C'est fluide et trÚs bien géré. TrÚs satisfait du vélo qui correspond bien à la description. Le Service aprÚs vente à également était parfait en répondant rapidement à mes questions. J'ai juste regretté que le vélo soit livré avec des pédales fixes, pour un vélo pliable, c'est gênant. Je recommande ce vélo polyvalent.
2025幎7æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Merci beaucoup pour votre retour détaillé et constructif !
Nous sommes ravis que lâEngwe Pro 2.0 vous apporte entiÚre satisfaction, tant au niveau de ses performances que de sa qualité de conduite. Nous nous excusons pour les désagréments liés à la livraison, mais sommes heureux dâavoir pu trouver une solution ensemble. Votre appréciation du service aprÚs-vente et votre recommandation nous touchent beaucoup. Nous prenons également bonne note de votre remarque concernant les pédales fixes.
Nous vous souhaitons de superbes balades à vélo et restons à votre disposition si besoin ! ðŽââïžâ¡
service engwe engine 2.0
service engwe,
i needed a new display for my engine 2.0 pro ....
after only 8 days, engwee service delivererd to germany
5 stars !
2025幎6æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Dear Customer,
Thank you so much for your kind feedback and the 5-star rating! ð We're truly glad to hear that your new display for the Engine 2.0 Pro arrived in Germany so quickly and that you're satisfied with our service.
Weâll continue working hard to provide even better service in the future. Your support means a lot to us!
Best regards,
ENGWE Team
Engine Pro-battery removal
Bought an Engine Pro nearly two years ago. Went to remove the battery but found that it would not come out. Once a photo of the problem was submitted, Lydia sent me a video on how to resolve. Five Star service and Lydia is a star!
2025幎6æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Hi Waldon, thank you for taking the time to share your experience! Weâre delighted Lydia could help resolve the battery issueâher dedication to getting riders back on the road is exactly what we strive for.
Happy riding! ðŽ
Extremely happy with the Engine Pro 2.0âŠ
Extremely happy with the Engine Pro 2.0 bike and the customer service that came with it. All messages were returned promptly. Delivery was efficient and fast.
So happy with this company that I ended up ordering a second bike and the service was just as good, this time the colour I ordered was out of stock so I waited for their return to stock which happened exactly when they said they would and then the delivery was quick.
Thank you.
I wouldnât hesitate in recommending this company and these bikes to anyone looking for an e bike .
2025幎6æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Hi Marian, your satisfaction is our biggest win! Thank you for trusting us with not one, but two bikesâweâre honored to be your go-to for e-biking. Happy rides ahead! ðŽâïžðŽâïž
Great value ebike
Bike arrived quickly. Didn't look too difficult to build, but I was lazy and got someone to do it for me. Bought the E26 model. Great to ride. Cuts through the wind and likes hills. You still putsome effort in but so much more enjoyable to ride on a more windy day. Use mine for work and as getting older, I experience knee issues. This has helped me carry on cycling and enjoying the outdoors.
2025幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Dear Mr Lee, thank you for sharing your experience with the E26! Weâre thrilled itâs making your daily rides easierâespecially for work and overcoming knee challenges. Happy cycling! ðŽâïž
great customer support and good afterâŠ
great customer support and good after sales service .my display was stolen then i order onek but they arrange two of both version and gift it to me thank you so much
2025幎6æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Weâre thrilled to hear our team could help! Your satisfaction is why weâre here. Happy ridingâand keep those displays safe! ð
Awesome bikes for travelling adventures
We have 2 Engwe P20's, and absolutely love them, We got them mainly for van trips, and have recently been over to France for a month - the bikes were so so useful, and meant we could explore so many different places.
I've had a problem with one of the bikes (a noisy back wheel). Engwe were really helpful, and sent me a video guide on how to tighten the spokes. Thier advice was spot on, and the video was really clear. I was able to solve the problem, and my bike is super quiet now!
We have fixed a BuddyRider dog seat to one of the bikes, and so our dog can also enjoy our rides too. It fits perfectly :)
2025幎6æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Wowâhearing your P20s conquered France (with your dog along for the ride!) has us grinning! So glad the spoke video did the trick. Keep the adventures comingâweâre here for all your two-wheeled needs! ðŽðŸ
I was very sceptical about dealing withâŠ
I was very sceptical about dealing with an online company like this but Enguie has proved to be genuine. Shipping was far quicker than expected, I bought the L20 Boost which is everything it said it would be. Very good and quick customer service too. I would recommend Enguie to others without hesitation. Thank you Enguie
2025幎6æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Hi Linda, thank you for trusting us with your first orderâit means the world to know the L20 Boost lived up to the hype (and arrived faster than expected!).
Hereâs to many more smooth rides ahead! If you ever need anything (even just to show off your bike on social), give us a shout.
great bike
I bought the n1 and it's great. flattens out the hills and the battery lasts way longer than I expected
2025幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Hi Michael, so glad the N1 is conquering hills and exceeding your battery expectations! ð Thank you for sharingâhappy rides ahead!
Bikes Arrived Separately â Communication Could Be Improved
I ordered two bikes, which were delivered on separate days without prior notice. This meant someone had to be available to receive each delivery, which was inconvenient.
The first bike was delivered without issue, but the second delivery â using the same courier â required a signature. Despite being on the phone with the delivery company and clearly giving approval, they still refused to leave the package. This caused unnecessary delays and added stress.
Initially, I was concerned as I had trouble reaching customer support â the phone number didnât work, the chat function was unresponsive, and I didnât hear back via email for a few days. However, I eventually received a reply, and the missing item is now en route.
Overall, the bikes themselves seem fine, but the lack of communication and inconsistent delivery process made the experience less smooth than it should have been.
2025幎6æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Hi Mark, weâre sincerely sorry the delivery of your two bikes fell short of expectationsâyour feedback highlights areas where we must improve, and we appreciate you taking the time to share this.
While weâre glad the bikes meet your expectations, we take service failures seriously. Your experience has triggered a company-wide review of our delivery and support processes.
Please reach out to me directly at service2@engwe-bikes.com if youâd like to discuss this further. We hope to regain your trust and deliver a seamless experience next time.
Had a faulty charger with the bike
Had a faulty charger with the bike, customer services sorted it straight away and sent me a new charger.
.................... Perfect Service ...................
(Would use Engwe again (although sometimes confused with the name, I've seen it called engine elsewhere)
2025幎4æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Dear Cliff,
Thank you for taking the time to share your experience! We're so glad our team sorted the charger issue quicklyâgetting you back on the road is our top priority. ð
Your mention of the name confusion is really helpful! You're right, our Engine series is part of the ENGWE familyâthink of "ENGWE" as the brand and "Engine" as the model line (like Engine Pro 2.0). Next time you see "Engine," it's just us showing off our powerful bikes! ðŽâïž
We're honored you'd choose us again. If you ever need help with models or names, just give us a shoutâwe're here to clear up any confusion. Happy riding!
I have bought Engwe Engine Pro 2.0âŠ
I have bought Engwe Engine Pro 2.0 around 3 months ago, I it is really strong and can go any steep, without peddle, my body weight 73 kg, it is very fast can go 50 km per hour, but it can bed switched to be legal, from screen hold press some buttons and it will be programmed to be legal and max speed 25 km per hour.
2025幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Dear Miranda,
Thank you for sharing how it performs with your 73kg weightâthis kind of real-world feedback helps other riders understand its power.
Weâre especially glad you mentioned the legal speed toggle! Itâs designed for exactly thatâflexibility to switch between performance and compliance.
Great customer service
Ordered a spare battery, received a battery that was faulty, this was quickly resolved (they sent a replacement battery without fuss or bother). Great customer service
2025幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Engwe Bikes Uk ããã®åç
Dear Customer,
Thank you for taking the time to share how we resolved your faulty battery issueâhearing that we handled it "without fuss or bother" means everything to us. Providing quick solutions is what weâre here for, and weâre thrilled the replacement got you back on the road smoothly.
If you ever need anything else (or want to share your batteryâs performance), weâre always an email away.
Happy riding! ðŽâïž
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã