Engwe Bikes Uk レビュー 

Engwe Bikes Uk からの回答

2025年6月16日

Dear Customer,

Thank you for taking the time to share how it handles beach trails, off-road paths, and city streets. Hearing that it’s become your go-to for any terrain makes our team’s day.

You perfectly captured what we hope every rider experiences: a bike that adapts to any adventure, no matter the path. Your recommendation means the world, especially coming from someone who puts it to the test across so many landscapes.

Keep enjoying the effortless ride wherever it takes you. 🚴♂️

Engwe Bikes Uk からの回答

2025年6月13日

Dear Andrewour,
Thank you for taking the time to share how smoothly your order process went—from timely communication to quick delivery, it’s exactly how we hope every ENGWE experience feels.

Hearing that the bike’s "minimal setup" and "hill - conquering assistance" let you explore "routes less traveled" is why we do what we do. You perfectly captured the freedom our bikes aim to provide—no more worrying about flat roads or steep hills!

Keep conquering those hills and enjoying the journey. 🚴♂️

Engwe Bikes Uk からの回答

2025年6月13日

Hi King, thank you for taking the time to share your experience with the P275 Pro and our support team. Hearing that we turned a battery issue into a "fixed problem" means the world to us.

Shipping speed, troubleshooting patience, and a new motor replacement—you covered all the bases, and we’re thrilled the bike is still "amazing." It’s customers like you who remind us why we prioritize support, even when issues pop up.

Engwe Bikes Uk からの回答

2025年6月12日

Thank you for taking the time to share your experience—hearing that our team could support you every step of the way means the world to us. Here’s to many more great rides ahead! 🚴♂️

Engwe Bikes Uk からの回答

2025年6月10日

Es freut uns immens, dass dir unser ENGWE Fahrrad den Preis-Leistungs-Grad überzeugt hat. Deine Zufriedenheit ist unser größter Antreiber – wir sind immer hier, wenn du Fragen oder Unterstützung brauchst. Auf viele tolle Fahrten! 😊

Engwe Bikes Uk からの回答

2025年6月10日

Dear Martin, your feedback has made our day! Thank you from the entire ENGWE team for taking the time to share your experience—hearing that we made your journey smooth means the world to us. Wishing you smoother riding in the future!🚴♂️

Engwe Bikes Uk からの回答

2025年6月10日

Radość, że mogliśmy Ci pomóc w rzeczywistych kwestiach – to właśnie nasze główne zadanie. Jeśli potrzebujesz further wsparcia, zawsze możesz się do nas odwrócić. Pięknych jazd! 🚲

Engwe Bikes Uk からの回答

2025年6月4日

Dear Ehsan, thank you for sharing this amazing feedback! We’re so glad we could step in and resolve the delivery issue with DPD quickly—no one should have to wait longer than necessary for their new bike! Your patience through the process means a lot, and we’re thrilled the replacement arrived safely and promptly.

Thank you again for your understanding and for choosing ENGWE. We’re always here if you need anything down the road—whether it’s accessories, tips, or just sharing more riding stories. Happy adventures on your new bike!

Engwe Bikes Uk からの回答

2025年6月4日

Dear Eberhard, thank you so much for sharing your feedback about upgrading to the hydraulic brakes on your ENGWE Engine X! We’re thrilled to hear that the difference in performance has exceeded your expectations—it’s always rewarding to know our components enhance riding experiences.

Hydraulic brakes are designed to deliver smoother, more consistent stopping power, and we’re glad you’re enjoying the improved control and reliability. Your enthusiasm means a lot to our team, as we strive to provide high-quality upgrades that make a real impact.

If you ever have questions about maintenance, feel free to reach out. We’re here to help you get the most out of your bike. Happy riding!

Engwe Bikes Uk からの回答

2025年5月18日

Dear Customer, we are extremely sorry to hear about the frustration and inconvenience you’ve experienced with your order. A one-star rating is the last thing we want for any customer, and we take your feedback very seriously.

However, we must frankly inform you that we cannot locate your order details using the information provided in this review (e.g., "P20" model, order date of 13 May). To investigate the issue with BJS and the canceled shipment, we kindly request that you provide:

Your full name
Order number (if available)
Email address used to place the order
Phone number associated with the order

This information will allow our team to:

Verify the status of your shipment and resolve the cancellation issue promptly.
Provide personalized updates and ensure your order is prioritized.
Offer a solution (e.g., replacement, refund, or expedited shipping) based on our findings.

We understand the delay has been unacceptable, and we are committed to making this right. Please contact us via email at service2@engwe-bikes.com or reply to this message with your details, and a dedicated customer service representative will assist you within 24 hours.

At ENGWE, we strive to deliver exceptional service, and we regret falling short in your case. We hope to have the opportunity to restore your trust by resolving this matter swiftly.

Engwe Bikes Uk からの回答

2025年5月7日

Hi, we are absolutely thrilled to read your kind review and heartfelt words about your experience with ENGWE EP-2 PRO! We're truly sorry that you encountered issues. But we're incredibly grateful for your patience and cooperation throughout the process. Your willingness to communicate openly, send us a video, and work with our team to troubleshoot the problem was invaluable. If you have any further questions, need additional assistance, or simply want to share more of your riding experiences, please don't hesitate to reach out. Once again, thank you from the bottom of our hearts for your support and for choosing ENGWE.

Engwe Bikes Uk からの回答

2025年4月29日

Dear Customer,
Your experience with our bike and customer service falls far short of the standards we strive to uphold, and we wholeheartedly apologize for the frustration and inconvenience you’ve endured.
We’ve already reached out via email to request photos or videos of the issues you’ve encountered—including the snapped seat mechanism, damaged battery, and loose front wheel.
Your safety and satisfaction are our top priorities, and we’re determined to resolve these issues as swiftly as possible. If you haven’t received our previous email or prefer to communicate through a different channel, please let us know, and we’ll reach out again.
Once again, we’re incredibly sorry for letting you down. We hope you’ll give us another chance to make things right and restore your trust in our brand.

Engwe Bikes Uk からの回答

2025年5月7日

Hi, we are extremely sorry for the distress and frustration caused by the incorrect bike delivery and the lack of response to your emails. We understand that you've been waiting for a resolution, and we sincerely apologize for the delay in addressing your concerns. After reviewing our previous communication, we're glad to see that we reached an agreement for you to keep the bike. As per our agreement, we have arranged a partial refund to you as compensation. Once again, we deeply apologize for the inconvenience and thank you for your patience and understanding.

Engwe Bikes Uk からの回答

2025年4月29日

Dear Customer,
Please accept our most sincere apologies for the distress we've caused you; your feedback is crucial to us, and we're committed to making this right.
We've conducted a thorough search through our systems but, unfortunately, haven't been able to locate your order details. To expedite the resolution process and address your concerns promptly, we kindly ask if you could share your order number, the email address used for the purchase, or any other relevant information that can help us identify your transaction. This information will enable us to review the situation, clarify any misunderstandings, and work towards a satisfactory solution without delay.
Your trust is invaluable to us, and we're eager to demonstrate that we're committed to resolving this matter. Once we have your order details, our team will prioritize your case and keep you informed throughout the process.
Thank you for bringing these issues to our attention. We hope you'll give us the opportunity to make amends and restore your confidence in our brand.

Engwe Bikes Uk からの回答

2025年3月21日

Hi John, thank you so much for taking the time to share your experience with us.
It was our pleasure to assist you in identifying the issue and promptly sending out the replacement part. Ensuring our customers' satisfaction and resolving any problems they encounter is at the heart of what we do.

Engwe Bikes Uk からの回答

2025年3月10日

Dear Customer, we are absolutely thrilled to hear that our team exceeded your expectations-delivering prompt service, reliable support, and a seamless solution to your needs. Your recommendation is the highest praise we could ask for, and we’re honored to have earned your trust. Hope you enjoy your ride.

Engwe Bikes Uk からの回答

2025年2月5日

Hi Mark, thank you so much for taking the time to share your wonderful experience with us! We're overjoyed to hear that you've been extremely satisfied with the quality and performance of your Engine Pro 2.0 folding bikes. We understand that buying online can sometimes be a bit nerve-wracking, so we're especially glad that our customer service team was able to put your concerns to rest and provide you with prompt, knowledgeable, and courteous assistance.
We're committed to maintaining the highest quality standards for all our products, and that's why we reached out to you about the battery replacement. Your understanding and cooperation throughout the process are greatly appreciated. We're delighted that we could get the replacement batteries to you so quickly and efficiently.
Your recommendation means the world to us. It's feedback like yours that motivates us to keep striving for excellence in every aspect of our business. We truly value you as a customer and hope that you'll continue to enjoy many more miles of riding on your Engwe bikes.
If you ever have any questions, need further assistance, or simply want to share more of your riding experiences, please don't hesitate to reach out. We're always here for you.

Engwe Bikes Uk からの回答

2025年1月22日

Hi Glen, we're delighted that the new display we sent out has rectified the issue, and everything is now in perfect working order. Your satisfaction is the greatest reward for our efforts, and we're so glad that you're now able to enjoy your ENGINE X to the fullest.
If you ever face any other issues, no matter how big or small, please don't hesitate to reach out. We're here to support you throughout your ownership journey of our products.
Thank you again for choosing ENGWE, and we look forward to serving you in the future.

Engwe Bikes Uk からの回答

2025年1月22日

Hi Enrico, we are absolutely delighted to hear that you had the best customer service experience with us! Your kind words mean the world to our entire team. It's wonderful to know that your bike is now fixed and as good as new, getting you back on the road for your daily commute.
Your satisfaction is our top priority, and we're always here for you if you have any further questions or need assistance in the future. Thank you for choosing our products and for taking the time to share your positive experience.

Engwe Bikes Uk からの回答

2025年1月10日

Dear customer,

We are overjoyed to hear that you are loving your e-bike! It's wonderful to know that it meets your needs and that you find it sturdy and powerful, even with your weight. We take great pride in the quality of our products and accessories, like the rear bag. Your high recommendation means a lot to us.

Thank you for choosing our e-bike and for taking the time to share your positive experience. If you have any further questions or need any assistance in the future, please don't hesitate to reach out.

Best regards,
ENGWE