FIERCEPULSE レビュー 88

FIERCEPULSE からの回答

2023年10月5日 に更新

Updated reply:

Hello Erika,

We did find a record in our system that matches the name you have displayed here, but we don't want to assume that it is you because anyone can impersonate anyone online.

Therefore we are asking all reviewers to verify their identity by providing an email or order number associated with the order, so we can verify your identity you and provide a solution.

I'm so sorry to hear that your cat put a claw on your leggings. We think your cat couldn't resist the vibrant print, so naturally, it fell in love with the leggings and had to do what it did.

This is a very unfortunate situation that is beyond our control. However, we are here to HELP, so let's do this, your cat can keep the snagged leggings if it decides so.

And for you, fellow human, we will make an exception to our policy and ship you a FREE replacement. This way, hopefully, both parties will be happy. :)

Someone from the friendly customer service will reach out to the email we have on file under the same name that matches the name here (hopefully that's you because as of now the review has not been verified by Trustpilot).

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Thank you for your review and feedback. We truly appreciate your recognition of our marketing efforts and the way we run our organization. At FIERCEPULSE, we strive to provide the best experience for our customers.

We understand your concerns regarding the product pricing. Our pricing reflects the quality of materials used, the unique designs, and our commitment to sustainability with on-demand printing. However, we always aim to strike the right balance between quality and affordability.

Your feedback is invaluable, and we'll certainly take it into consideration as we continue to evolve and improve. If you have any other suggestions or concerns, please don't hesitate to reach out to us at support@fiercepulse.com.

Thank you for choosing FIERCEPULSE. We hope to serve you again in the future.

Best,
FIERCEPULSE Team

FIERCEPULSE からの回答

2023年7月6日

Hey Mature Marilyn

Wow! Thank you so much for this stellar 5-star review! 🌟

We are absolutely thrilled to hear that you are enjoying your FIERCEPULSE leggings and that you have received compliments while wearing them. It's music to our ears!

Your choices of the illusion full-length and Japanese cherry blossom capri designs are fantastic. They are some of our favorites, and it's great to know that they have found a happy home with you.

Our leggings are hand-made with quality and care, and we believe that the prints should remain vibrant even after many washes. However, if you have any concerns or need any advice on the care of your leggings, don’t hesitate to reach out to us at support@fiercepulse.com.

Once again, thank you for being a part of the FIERCEPULSE family. Your support and feedback mean the world to us. Here’s to many more adventures and compliments in your FIERCEPULSE leggings!

Warm regards,
Customer Service Team

FIERCEPULSE からの回答

2023年6月28日

Dear Kathy,

Wow! Thank you for sharing your wonderful experience with us! It brings us immense joy to know that you are satisfied with your purchase and our services.

We take great pride in ensuring the quality and accuracy of our products, and it's fantastic to hear that your item was just as shown and true to size.

Additionally, we are thrilled to know that you were pleased with the quick shipping and the deals we offer, especially considering the extra costs that can sometimes be associated with shipping to Canada.

Your happiness is our top priority!

Your positive feedback truly motivates us to continue doing our best in delivering high-quality products and exceptional customer service.

Please don't hesitate to reach out to us if you have any questions, or if there’s anything else we can assist you with in the future.

Once again, thank you for choosing our small family-owned brand, and for taking the time to share your feedback. We hope to serve you again soon!

Warm regards,
Customer Service Team

FIERCEPULSE からの回答

2023年6月21日

Hi Debbie,

Wow, your kind words have absolutely made our day! It's always our top priority to inspire and uplift our customers, and we are so thrilled to hear how our products have positively impacted your life and workout routine.

Hearing that our outfits have not only added a fun and stylish element to your wardrobe but also supported you in your journey to a healthier lifestyle is incredible!

We're very proud to have been a part of this transformative experience and are thrilled to know our products have lived up to your expectations in terms of comfort and quality.

Maintaining the quality of our products even after multiple washes is one of our primary goals and we're glad you've found them easy to care for.

Thank you for appreciating the thought and effort we put into our designs and materials.

We are continually inspired by customers like you who share their personal stories with us. It reaffirms our commitment to creating stylish, comfortable, and high-quality active wear that our customers can truly enjoy.

Looking forward to continuing to serve your active wear needs in the future. Please don't hesitate to reach out if you have any further questions, comments, or suggestions. We're here to help!

Thank you for your support, your trust, and your wonderful 5-star review!

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Best,
Customer Service Team

FIERCEPULSE からの回答

2023年6月1日

Hi Neale,

Thank you so much for your positive review!

We're delighted to hear that you had a good experience with our team at FIERCEPULSE.

Our goal is always to provide top-quality service, and we're thrilled to hear that our team's efforts have paid off for you.

We value your support for our family-owned brand and your satisfaction is our greatest reward.

Please know that we're here for you anytime at support@fiercepulse.com, should you need any further assistance or have any other inquiries.

Thank you again for choosing FIERCEPULSE, and we're looking forward to serving you in the future!

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Best,
Customer Service Team

FIERCEPULSE からの回答

2023年5月25日

Hi Sio,

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NOTE: This review hasn't been verified yet by Trustpilot. We requested more info from the reviewer so we can verify the review if it's based on true experience with our brand or maybe some of our competitors are writing fake reviews again.
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Thank you for your feedback and we genuinely appreciate your kind words about our unique prints. We understand that you have compared us to some well-known brands in the industry, which we find flattering. However, it's important to note that while these brands have made significant contributions to the fashion industry, they operate on a much larger scale and different business models compared to us.

FIERCEPULSE is a small family-owned business and we pride ourselves on providing a more personal touch to our service. Each one of our products is printed on demand and handmade, each print is hand-drawn by our in-hose designers, features that we believe sets us apart in the market. We deeply care about our customers and strive to provide top-tier service to each one.

While we respect these big brands, we also appreciate that each brand, including ours, offers different aspects of value and style. Therefore, we don't necessarily aspire to be the same as them, but rather focus on upholding our values of Quality, Innovation, Sustainability, and fostering Community amongst our customers.

Upon reviewing the rating on Trustpilot for each of the brands you have mentioned here is what we found:

1. LULULEMON - overall rating 2.0 stars - https://www.trustpilot.com/review/www.lululemon.com, over 65% of the reviews are 1 star.
2. BOYNAD YOGA - overall rating 2.8 stars - https://www.trustpilot.com/review/www.beyondyoga.com , over 65% of the reviews are 1 star.
3. CARBON38 - overall rating 2.0 stars - https://www.trustpilot.com/review/www.carbon38.com
4. ALO YOGA - overall rating 1.5 stars - https://www.trustpilot.com/review/www.aloyoga.com
5. FREE PEOPLE - overall rating 1.6 stars - https://www.trustpilot.com/review/www.freepeople.com

Based on the Trustpilot reviews most of their customers are dissatisfied with their product and customer service.

Our ultimate goal is to ensure our customers are satisfied and enjoy a unique product that was made especially for them. If you have any further concerns or suggestions on how we can improve, please don't hesitate to reach out to us at support@fiercepulse.com.

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Best,
Customer Service Team

FIERCEPULSE からの回答

2023年5月24日

Hello Beth,

We're delighted to know that you were satisfied with our delivery service and packaging.

We strive to ensure every aspect of your experience with us is positive and efficient, from the moment you place an order till it arrives at your doorstep.

We appreciate your feedback and can't wait to see what other bold & unique prints you wear form us!

Best,
Customer Service Team

FIERCEPULSE からの回答

2023年5月24日

HI Deanna,

Thank you so much for your positive feedback and for taking the time to post this review.

We're really glad to hear that you're enjoying the fit and fabric of our product!

We always strive to provide high-quality items to our customers and it's rewarding to hear when we hit the mark.

Best Regards,
Customer Service Team

FIERCEPULSE からの回答

2023年5月23日

Dear Beach Girl :)

We're absolutely thrilled to receive your positive feedback! Your kind words about our fabric, design, and comfort truly light up our day.

We're especially glad to hear that you've found our product to your liking during the Sea Turtle Patrol events - we strive to provide not just quality, but also a touch of joy and convenience in your activities. It's heartening to know that our efforts have been appreciated.

We'd also like to thank you for sharing your experience with others. It's customers like you who make our job wonderful.

Remember, we're always here if you need any assistance or if you're on the lookout for more products to elevate your experience. Thanks again for taking the time to review us.

Stay comfortable and keep saving those sea turtles!

Best,
Customer Service Team

FIERCEPULSE からの回答

2023年5月19日 に更新

Dear Meryl F,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with our product.

At FIERCEPULSE, we strive to provide our customers with high-quality products that match the descriptions and images on our website, and we regret that we didn't meet those expectations in this case.

I can assure you 100% this is not bait and switch, if it was we would have not gotten over 1500 positive reviews here: https://fiercepulse.com/pages/fiercepulse-reviews

and we would have not been featured on Wendy Williams Show and Celebrities would have not worn our leggings, you can verify all of that here: https://fiercepulse.com/pages/fiercepulse-reviews

White we are still waiting for you to verify your identity and order details here, based on the first name we were able to match one recent order, and we assume you have ordered the BLACK & GOLD YOGA LEGGINGS - which btw is one of our best sellers, great choice!

We also saw (assume that's you) that you have reached out to our customer service, we are glad you love the fit - please note we respond within 24 hours or less, and someone will respond today. I have escalated your case to make sure it gets prioritized.

I also noticed the screenshot you have taken is from the "Leggings" product page, but you have actually ordered the "Yoga Leggings" from the same print. Please note the stitching on these two different garment is different.

This is what you have actually ordered: https://fiercepulse.com/products/black-gold-yoga-leggings (YOGA LEGGINGS)

The screenshot you have provided in the email is from this product page: https://fiercepulse.com/products/black-gold-leggings (LEGGINGS)

One thing is for sure the stitching on both is BLACK, but different.

The stitching should have been BLACK 100% agree - it's very likely an honest mistake from our end which we are more than happy to fix it by sending you a FREE replacement.

As stated in our return policy you do not need to return the item you've received if it's damaged and/or not as described on the product page. This could have simply been resolved by now by submitting a return inquire for a "damaged' item because it's 100% covered by our policy.

We value your business and want to make this right for you. I see (assumed since this review is NOT verified yet) you have already reached out based on your First name here, at support@fiercepulse.com, our friendly customer service team will take over from there so we can discuss this further and find a resolution that works for you. We hope to resolve this issue promptly and to your satisfaction.

Best,
Customer Service Team

FIERCEPULSE からの回答

2023年6月1日 に更新

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UPDATE: Full refund has been issued to the Imelda Medrano.

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Dear Imelda Medrano,

Thank you for sharing your concerns with us. We're genuinely sorry to hear that your experience with our Color Splash leggings and matching bra did not meet your expectations.

Quality and comfort are central to FIERCEPULSE's values, so we're disappointed to hear about your dissatisfaction. Our products are designed with a unique and vibrant printing process on a white base fabric. When stretched, the white base might slightly show through the pattern, which is a normal characteristic of our printing process and doesn't indicate thin or low-quality material.

We understand your concerns regarding support and breathability. Our leggings and bras are designed to strike a balance between comfort and style. However, we acknowledge that everyone's fit and comfort preferences can vary.

We're sorry for any inconvenience caused in reaching out to our customer service. We aim to respond to all inquiries as quickly as possible. If you've experienced a delay, please ensure you've reached us at support@fiercepulse.com and we will get back to you promptly.

We have a limited return policy due to our print-on-demand model, but rest assured that if there's an issue with the product's quality, we are committed to making it right. If you believe your items are damaged or faulty, please include a photo of the goods when you reach out to us.

We appreciate your feedback, as it helps us to improve. We hope to turn your experience around and regain your trust in our brand.

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Best,
Customer Service Team
FIERCEPULSE

FIERCEPULSE からの回答

2023年5月23日

Hi Thom Kenney,

Thank you so much for taking the time to update your review, we genuinely appreciate it. We are sorry to hear that your initial experience didn't meet your expectations, but are relieved to know our customer service team was able to turn things around for you.

Being a family-owned company, we are absolutely committed to our customers and we always strive to make your experiences with us transparent and satisfactory. Your satisfaction is indeed our topmost priority and your feedback is crucial for us in maintaining our high service standards.

We appreciate your advice about the return window and upon closer review we extended the return window form 7 to 14 days based on the feedback we received from your and other customers.

We understand it's essential to have enough time to ensure satisfaction with a purchase, and we apologize if our current policy has caused any inconvenience.

Please don't hesitate to reach out to us if you have any further questions, comments, or concerns. We are always here to assist you.

Thank you once again for your generous words and your continued support.

Best,
Customer Service Team

FIERCEPULSE からの回答

2023年6月1日 に更新

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UPDATE: We reached out to Hillary twice to make it right, both times we got no response from Hillary.

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Dear Hillary White Singer,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your purchase didn't meet your expectations regarding sizing and quality.

At FIERCEPULSE, we strive to offer accurate sizing information for each of our products.

We understand how crucial the correct fit is for our leggings, and we're continually working on ways to improve this for our customers.

We've recently introduced a fit assistant, a tool designed to suggest the best size for you based on your body measurements.

We encourage everyone to use this feature on our website for future purchases to ensure a more satisfactory fit. You can access the fit assistant here: https://fiercepulse.com/pages/size-chart or on every product page if you click on "what's my size"

We want to reassure you that all our products are made with quality in mind, printed on-demand, and carefully hand-sewn for each customer. We are always striving to improve and your feedback plays a crucial role in that process.

We do have a limited return policy due to the custom-made nature of our products. However, in instances of quality issues or incorrect items, we are committed to making it right. If you believe your product falls into these categories, we kindly ask you to reach out to us at support@fiercepulse.com with relevant details and photographs.

Your satisfaction is important to us and we'd love the opportunity to improve your experience with us.

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Best,
Customer Service Team

FIERCEPULSE からの回答

2023年5月18日

Dear Decca Potter,

We're truly sorry to hear about your experience with our return process. At FIERCEPULSE, we strive to provide our customers with high-quality products and excellent customer service, and we regret that we didn't meet those expectations in this case.

We understand your concerns about the transparency of our leggings when stretched.

We value transparency and want you to love your new leggings as much as we do.

Our leggings are made using a white base fabric, which allows us to print our unique and vibrant designs.

When stretched, you may notice the white base color slightly showing through the pattern. This is completely normal and does not mean your leggings are see-through. It's simply a characteristic of our printing process, and rest assured, your leggings will still provide you with the coverage you need. This note is stated on each product page so everyone is aware of it.

Regarding our return policy, as a print-on-demand business, we create each item specifically for the customer who orders it. This is why we currently offer exchanges or store credit. We understand that this may not be ideal in every situation, and we're sorry for any inconvenience this may have caused.

We're sorry to hear that you found our return process to be difficult. We aim to make our return process as straightforward as possible, but we understand that the timing may not have worked out in your case.

We appreciate your feedback and will take it into consideration as we continue to improve our policies and procedures.

Please reach out to us directly at support@fiercepulse.com so we can discuss this further and find a resolution that works for you. We value your business and hope we can turn this experience around for you. Once you verify your name and order our friendly customer service team will be reaching out to you as well.

Best,
Customer Service Team

FIERCEPULSE からの回答

2023年5月18日 に更新

Dear Sdinfo

We're truly sorry to hear about your dissatisfaction with our products and customer service. At FIERCEPULSE, we are committed to providing high-quality products and excellent customer service, and we regret that your experience did not meet those expectations.

We understand your concerns about the transparency of our leggings when stretched. Our leggings are made using a white base fabric, which allows us to print our unique and vibrant designs. When stretched, you may notice the white base color slightly showing through the pattern. This is completely normal and does not mean your leggings are see-through. It's simply a characteristic of our printing process, we are glad to have more than 1500 positive reviews on our website: https://fiercepulse.com/pages/fiercepulse-reviews

Regarding our return policy, as a print-on-demand business, we create each item specifically for the customer who orders it. This is why we currently offer exchanges or store credit instead of refunds which is stated on every product page. We understand that this may not be ideal in every situation, and we're sorry for any inconvenience this may have caused.

We value transparency and we do not control reviews. We believe that all feedback, positive or negative, helps us to improve our products and services. We take your feedback seriously and we're committed to making things right.

Please reach out to us directly at support@fiercepulse.com so we can discuss this further and find a resolution that works for you. Once you verify your identity contact details our friendly customer service team will reach out to you.

Best,
Customer Service Team