Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam
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レビュアーのコメントを見てみましょう
Great prices, ability to collect and good communication. They called as soon as it arrived which meant I finished the job sooner than expected. Have just ordered floors for 2 more rooms from them.
企業が回答しました
This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny respo... もっと見る
企業が回答しました
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
連絡先
Unit 9 Newbury Works , BA3 5RX, Coleford , 英国
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4.5
優良
182件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Highly recommended
Great prices, great service and efficient delivery. Staff were very helpful and communication was good at every stage.
2025年9月22日
FranklyFlooring&Furniture からの回答
Thank you for your wonderful feedback! We're so pleased to hear you were happy with our prices, service, and efficient delivery. It’s great to know our team’s communication and support made the process smooth from start to finish. We really appreciate your kind words and your support of Frankly Flooring!
Delivered with no issues
Delivered with no issues. Quality of flooring top notch. Very nice.
2025年9月28日
FranklyFlooring&Furniture からの回答
Thank you so much for your kind feedback! We’re delighted to hear that your flooring arrived without any issues and that you’re happy with the quality. We take pride in offering top-notch products and service — enjoy your new floors!
You judge a company on how they deal…
You judge a company on how they deal with problems. We had an issue with delivery but thanks to Tyler it was sorted quickly and effectively before it became a problem. Thank you.
2025年9月18日
FranklyFlooring&Furniture からの回答
Thank you for sharing your experience! We completely agree — how a company handles challenges really matters. We’re glad Tyler was able to resolve the delivery issue quickly and ensure everything went smoothly in the end. We truly appreciate your patience and understanding, and we’re thrilled you’re happy with the outcome!
This one trusted 👍
2025年9月21日
FranklyFlooring&Furniture からの回答
Thanks so much for your trust and support!
Great price
Great price, helpful services and speedy delivery. Flooring came a scheduled no issues would use again without hesitation.
2025年9月15日
FranklyFlooring&Furniture からの回答
Thanks so much for your great feedback! We’re really happy to hear you found our prices fair, our team helpful, and your delivery smooth and on schedule. It’s great to know you’d choose us again — we really appreciate your trust and support!
Fantastic deal on my lvt
2025年9月7日
FranklyFlooring&Furniture からの回答
Thanks for the great feedback! We’re thrilled you found a fantastic deal on your LVT — enjoy your new flooring!
Really helpful on the phone which…
Really helpful on the phone which allowed me to order in confidence online .
2025年9月7日
FranklyFlooring&Furniture からの回答
Thank you for your kind words! We're so glad our team could help over the phone and make your online order experience smooth and confident. We really appreciate you choosing us!
Really good service and would highly…
Really good service and would highly recommend. I got a great price as the Karndean was on discount cheaper than anywhere else.
2025年9月4日
FranklyFlooring&Furniture からの回答
Thank you for your fantastic feedback! We're so pleased you were happy with our service and that you found such a great deal on your Karndean flooring. We really appreciate your recommendation and hope you enjoy your new floors!
Very helpful and excellent service
Very helpful in advising me the correct amount of flooring to order. A quick and clear response to my question. The order was delivered on time and was exactly what I required. Excellent service.
2025年9月10日
FranklyFlooring&Furniture からの回答
Thank you for taking the time to share your experience! We're so glad we could help you calculate the right amount of flooring and provide quick, clear support. It’s great to hear everything arrived on time and met your expectations — we really appreciate your kind words!
Kept informed of delivery dates and…
Kept informed of delivery dates and very speedy delivery from ordering. Defo recommend
2025年9月10日
FranklyFlooring&Furniture からの回答
Thank you for your lovely feedback! We're so glad you were kept up to date and that your delivery arrived quickly. It’s great to hear you’d recommend us — we really appreciate your support!
Millie and the team were great at…
Millie and the team were great at arranging a pickup and keeping me posted on a delivery. They went over and above and the flooring was priced very competitively. I do recommend frankly flooring.
2025年8月22日
FranklyFlooring&Furniture からの回答
Thank you so much for your kind words! Millie and the team will be thrilled to hear your feedback. We're delighted everything went smoothly with your pickup and delivery, and that you found our pricing competitive. We really appreciate your recommendation and your support of Frankly Flooring!
Good price and helpful customer service…
Good price and helpful customer service with Tyler.
Unfortunate, they didn't have the product I was looking for and I had to choose something different; I have also encountered a problem with the delivery, as a pack of planks was damaged.
2025年8月20日
自発的なレビュー
FranklyFlooring&Furniture からの回答
Thank you for your honest feedback! We're glad to hear you found our pricing competitive and that Tyler was able to assist you. We're sorry the original product wasn’t available and that one of your packs arrived damaged.
Great service from a great team
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch.
Millie was in touch soon after the order was placed. She confirmed stock quantity and the estimated date of delivery. I was astonished when the package arrived two days earlier than expected, so they must have really worked hard in dispatch.
Thanks for making the entire process so simple.
2025年8月19日
自発的なレビュー
FranklyFlooring&Furniture からの回答
Thank you so much for taking the time to share your experience! We're delighted to hear you were impressed not only with our competitive pricing but also with the service you received throughout the process. Millie will be so pleased to know her communication and care made a difference. We’re thrilled your order arrived earlier than expected — it’s great to know our dispatch team’s efforts are appreciated. Enjoy your new Karndean flooring, and thank you for choosing Frankly Flooring!
Genuine trader at fair prices
Easy to order on line kept me updated with progress to despatch and courier tracking easy to follow. Courier delivery great offered to drop at convenient place on driveway.
2025年8月6日
自発的なレビュー
FranklyFlooring&Furniture からの回答
Thank you for your great feedback! We’re so pleased to hear that ordering online was easy and that you found our delivery updates and tracking straightforward. It’s also lovely to know the courier provided a helpful service. We really appreciate you taking the time to share your experience!
Best price and excellent service
Best price and excellent service, delivered on time and to ensure I had ordered the correct carpet, sent a sample!!
2025年8月26日
FranklyFlooring&Furniture からの回答
Thank you for your kind feedback! We're so glad to hear you were happy with the price and service. It’s great that the sample helped confirm your choice — we always want to make sure our customers order exactly what they need. We appreciate your support and hope you love your new carpet!
FranklyFlooring&Furniture からの回答
Thank you so much for your continued support! We're delighted to hear you’re pleased with the product, price, and service once again. Your recommendation means a lot to us
Ordered 2 weeks ago
Ordered 2 weeks ago, still hasn’t turned up. Caused me to mess about the tradesman who is laying it.No info on when I can expect my order. Not impressed.
UPDATE. 06/09/25
Was told by frankly flooring the flooring was at Gatwick and I had to go and get it myself. Having to take time off work to do this due to their opening hours and a 2.5 hour trip to collect it I was told by parcel force that they refused to send it to me as the supplier hadn’t paid the correct fee for the weight of the order. Have tried to seek some compensation from them they refunded me £19.99 Which is a laughing stock but other than that couldn’t seem to care in the slightest.
Awful customer service to be totally honest.
2025年8月22日
自発的なレビュー
FranklyFlooring&Furniture からの回答
We’re very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to deliver. It sounds like there was a breakdown in communication between ourselves and the courier, and we completely understand how inconvenient this has been — especially with the delay and the need to collect the order yourself.
We apologise sincerely for the disruption and are reviewing what happened to ensure this doesn’t occur again. While we regret that our compensation didn’t meet your expectations, we genuinely value your feedback and will take it on board to improve both our processes and customer care going forward.
FranklyFlooring&Furniture からの回答
Unfortunately, we experienced unexpected courier issues that affected some deliveries. Apologies that the service was not up to our usual standards.
Great to deal with, linked me to NICF
Millie was extremely quick to reply everything I emailed, providing quotes and also confirming the delivery. The turnaround was super fast and the flooring arriving earlier than planned by 1 week. It literally took a few days whereas locally I was quite 6-8 weeks delivery for the flooring. I would highly recommend using frankly flooring.
2025年8月8日
自発的なレビュー
FranklyFlooring&Furniture からの回答
Thank you so much for your fantastic feedback! We're delighted to hear that Millie was able to assist you quickly and keep everything on track from quote to delivery. It’s great to know your flooring arrived ahead of schedule — we’re thrilled you were happy with both the speed and service. We really appreciate your recommendation and support!
Karndean Cotswold Stone
Product and order perfect. Delivery information and communication not great.
2025年8月7日
FranklyFlooring&Furniture からの回答
Thanks so much for your review. We’re really glad you’re happy with your order and the product itself. Sorry the delivery updates and communication weren’t as smooth as they should’ve been — we know how important that is. We’ll work on making it better next time, and we really appreciate you letting us know.
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