Had a broken piece of specialist piping in my building, my own handymen company led me in circles for 5 days on what should have been a simple fix. Finally got in touch with Clive at FreshGround who... ãã£ãšèŠã
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Absolutely fantastic service. Same day service to fix our few years old Billi Tap. Thank you Clive and the engineer Jamie Farrell who made it all happen. Jamie even did some extras too for us so Fresh... ãã£ãšèŠã
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I had emailed about my water dispenser being broken, expecting to be given a date for an engineer or technician to be available. instead one turned up within 5 minutes of me raising this issue and was... ãã£ãšèŠã
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Always a pleasure. Engineer call outs tend to be pretty quick and you can get updates if needed! I was left a message on my phone when they couldn't get thought to me to update times, which I really a... ãã£ãšèŠã
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At FreshGround, we pride ourselves on our fresh approach to providing workplaces with coffee machines and water dispensers, with the highest levels of customer service. Starting out as a small family business, weâve grown into one of the UKâs leading drinks suppliers, with offices in London, Manchester and Norwich. Sourcing the finest selection of quality beans, weâve been supplying great tasting coffee for nearly 40 years.
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4.6
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ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
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Speedy Response and resolution
Speedy Response and resolution
Customer Service Team were excellent
2020幎4æ6æ¥
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FreshGround ããã®åç
Hello Claire
Thank you so much for your wonderful review and comments!
Best wishes,
Jess
Fresh Groung always delivers excellent service
Fresh Groung always delivers excellent service.
2020幎4æ6æ¥
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FreshGround ããã®åç
Hello Beth
Thank you so much for taking the time to leave such a fab review!
Best wishes,
Jess
Always great service
2020幎3æ26æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hi Tegan. That's wonderful to hear, thank you so much for your review yesterday!
Take care, Jess
I'm satisfied with your response andâŠ
I'm satisfied with your response and with your service.
But please correct my name is Eleni!
Thank you in advance!
2020幎3æ25æ¥
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FreshGround ããã®åç
Hello Eleni
Thank you so much for taking the time to leave us a review, and I'm so sorry about the misspelling of your name. I'll make sure this is changed on our system. You should be able to correct the spelling of your Trustpilot username within your own profile settings.
Many thanks again, and take care!
Jess
The engineer (Gary) was really friendlyâŠ
Every time we contact FreshGround we receive a great customer service. The engineer (Gary) from the latest visit was really friendly and did a great job!
2020幎3æ23æ¥
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FreshGround ããã®åç
Hi Petra
So great to hear your feedback! Thank you so much for taking the time to leave a review yesterday.
Best wishes, and take care,
Jess
Great service!
2020幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hi Mak, thanks so very much for your review!
Best wishes, and take care,
Jess
Had a broken piece of specialist pipingâŠ
Had a broken piece of specialist piping in my building, my own handymen company led me in circles for 5 days on what should have been a simple fix. Finally got in touch with Clive at FreshGround who had someone here within an hour on a Friday afternoon.
Went from having no water on the ground floor for a week to all working all thanks to their quick work.
2020幎3æ20æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hi Casey
Wow, thank you so much for your fantastic review. I'll make sure to pass your comments onto Clive and the client care team. Thank you again!
Take care,
Jess
excellent service
2020幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Thanks so much, Marie, for your review!
Best wishes, Jess
Very professional team
Very professional team, always taking care of their clients.
2020幎3æ16æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hello Florin :)
Thanks very much for your review, that's wonderful feedback to hear.
Best wishes,
Jess
FreshGround ããã®åç
Thank you so much for your review!
Best wishes,
Jess
great service
We use FreshGround service for more than 2 years. We are absolutely satisfied with the quality of the service - amazing coffee taste, friendly staff, all our requests have been met.
2020幎3æ16æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hello Daniela,
Thank you so much for your amazing review. I'm really glad to hear you're so happy with our coffee and our service. Have a lovely day!
Best wishes,
Jess
Good service ordered goods and was withâŠ
Good service ordered goods and was with us the next day, as promised. Thank you
2020幎3æ16æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hi Tina,
Thanks so much for leaving us a review earlier today, I'm pleased to hear everything was as promised!
Best wishes,
Jess
Happy with a service
Happy with a service , filters been changed. Instruction how to clean been given. Replacement for cracked tray received next day . Engineer been very helpful.
2020幎3æ13æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hi Anna, thanks so much for your review, it's great to hear you're so happy with our service!
Best wishes,
Jess
Fast and efficient help
Fast and efficient help. A delight to work with.
2020幎3æ13æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hello Jess, thanks so much for taking the time to leave us a review, and for your wonderful comments!
Best wishes,
Jess
Good reliable service.
2020幎3æ12æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Thanks so much for your review, Moira, it's great to hear your comments!
Best wishes,
Jess
Great product & swift service
Great product & swift service. Would be even better if they used recyclable or biodegrable packaging!
2020幎3æ11æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hello
Thank you so much for your review, I'm really happy to hear you're so pleased with our product and service! Thanks also for your feedback on packaging. Recyclability of coffee packaging is indeed an industry-wide challenge at the moment, due to the type of barrier needed to keep the coffee in the best condition for when it reaches our customers; but rest assured it is important to us and it's something we're aiming to work towards.
Thanks again!
Best wishes, Jess
FreshGround ããã®åç
Hello Coralie
Thanks so much for taking the time to leave us a review earlier. It's great to hear you're so happy with our coffee!
Best wishes,
Jess
FreshGround ããã®åç
Hello Taz
Thanks so much for your review today!
Best wishes,
Jess
Service
The gentlemen carried out his service in a professional manner
2020幎3æ9æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hello Claire.
Thanks so much for your review, I'm pleased you were happy with our service visit!
Best wishes,
Jess
Lovely company
Lovely company, great coffee. The office loves the different coffees provided. Always friendly and accommodating with our requests
2020幎3æ6æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hello Charlie
Wow, thank you so much for your review and your lovely comments! I'm really pleased to hear you're so happy with our service and our coffee.
Thanks again!
Best wishes, Jess
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