Kubu Smart Security レビュー 

112
•
TrustScore 5段階評価の4.5

4.6

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5つ星のうち5の評価

We had Kubu fitted as part of our SEH BAC window and doors installation. It’s a brilliant product which is easy to use via an App. We highly recommend the company, the customer service is super helpf... もっと見る

5つ星のうち5の評価

Five-star service from Kubo! Tom Jameson went above and beyond to answer my questions and walk me through everything on our call. It’s rare to find such patient and helpful customer support these days... もっと見る

5つ星のうち5の評価

I recently had a Solidor door fitted recently and discovered that it had the Kubu door slot. I immediately went getkubu.com to order the door sensor as I’m into my gadgets. Installing it was extremely... もっと見る

5つ星のうち2の評価

All was ok when I first installed Kubu window and door sensors as part of a full replacement of windows and external doors to our property. All connected to the hub and able to monitor via the app... もっと見る

企業が回答しました

企業情報

  1. 防犯グッズ店
  2. ・
  3. 錠提供業者
  4. 電子機器会社

当該企業による記述

Kubu Smart Security Sensors monitor your door & window locks in real-time - so you can always be sure it's secure.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

112件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.6

すべてのレビュー

(112)

過去12か月のレビュー数: 22件

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5つ星のうち5の評価

customer service

Love knowing all my windows and doors are secure but had one issue so
I contacted customer service as I had a problem with conecting one of my sensors had dropped off the hub. So I was unable to reconnect. The problem was delt with very quickly.
With new sensors. Now I also now know the new sensors can do all my windows so i can add to the system.

2025年12月9日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Ian,

Thank you so much for your wonderful 5 star review! We're really glad to hear that you feel confident knowing your windows and doors are secure.

I’m sorry you experienced an issue with one of your sensors disconnecting, but it’s great to hear our customer service team were able to resolve this quickly.

If you ever need any help in the future, please do reach out to us.

Thanks again for choosing us and for taking the time to share your experience!

Kubu Smart Security

5つ星のうち5の評価

KUBU WOW.

What can I say but WOW.

Future homes by Nationwide Have just installed my new windows and doors (They look great), on completion I was delighted to learn that they had included the latest smart tech (KUBU), but as a technophobe I was a bit apprehensive about getting it set up. however, I shouldn’t have worried as the installation was very straightforward requiring no special tools or IT skills. The functionality and added security this system now affords me is amazing. I particularly like the geofencing element as this notifies me when leaving the property about any windows and doors which have not been locked. Great product and great customer service. I honestly can't fault the KUBU team or the product (big shout out to Morgan and Shaun for your support when setting this system up)

This installation was completed one week after my wired house alarm developed a fault. Having paid a leading alarm company £85 for a call out, only to be told that they couldn’t repair it, adding that a new system would be needed at a cost of circa £1000, and a monitoring service charge of £25 per month. However having now seeing the security benefits which KUBU provides I will be removing my old alarm completely and saving myself that expense. as the KUBU system affords me a home security and monitoring system at a fraction of the cost whilst avoiding the monthly fee.

The future is here, thanks KUBU.

2025年11月25日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Kevin,

Thank you so much for taking the time to share such an amazing review, we truly appreciate it!

We’re delighted to hear that your new windows and doors from Future Homes by Nationwide are looking great, and even more pleased that the Kubu system has added real value and peace of mind to your home.

Thanks again,
Kubu Smart Security

5つ星のうち5の評価

Windows and Security

Needing a replacement window I chose Reliant Windows after reading good reviews for the company, it was a good choice, with the window came a Kubu Sensor pack which linked to a app on my phone it warns me if I've left a window open, I rang Kubu costomer service for initial help and they have a very fast response to thier customer needs, I spoke to Tom who guided me through the initial setting up which was straight forward. I am very pleased with this new piece of security and would highly recommend Kubu Smart Security and Reliant Windows for a very professional job

2025年10月16日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Ken,

Thank you for leaving us a review on your experience with Kubu and Reliant Windows!

It is so great to hear that you are happy with the offering from Reliant and Kubu, and that you are already enjoying the enhanced security that Kubu offers you on your Window.

If you need any support in the future, please do not hesitate to contact us.

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Flawless Aftercare

Never heard of Kubu until we bought a house recently that was installed with new doors + windows that supported, so took a chance to see what it was about. Unfortunately my original order got sent to the wrong address but received possibly the best aftercare service in recent memory, the order was resent and we also had additional support from an engineer who came out to install and demo the sensors on our front door and window. The product is very impressive and works extremely well, I'll definitely be ordering more in the future!

2025年9月16日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Jonathan,

Thank you for leaving us a great review, so sorry to hear that your order was unfortunately delivered to the incorrect adress, but great to hear that the team assisted you efficently and you are happy with the product and service you received!

We hope you enjoy your Kubu, and if you need any further support, you know where we are!

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Great product and great customer…

Great product and great customer service. I honestly can't fault them and really appreciate the conversation I've had recently by phone to fix an issue I was having. The product itself has already proved itself worth the investment as the peace of mind it provides in knowing doors are locked is invaluable

2025年8月27日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Ashley,

Thank you so much for leaving us a brilliant review.

I am so glad to hear that your recent experience with us was a good one and you received the support you needed. It sounds like you are already enjoying your Kubu!

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Kubu is the gadget we all need

Kubu is the gadget we didn't know we needed till we have it and now its fully up and running its amazing.

It compliments the Ring security to know your home is safe.

Why is this such a secret the world needs this. Insurance companies should be targeting this as a weapon against crime.

2025年7月28日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Ashley,

Thank you for leaving us a great review!

We're so glad to hear that you are enjoying the amazing benefits of Kubu that improve your home security.

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Sensor failure

I had a problem and Kubu responded promptly. When the suggestion did not work they replaced the unit without any quibble

2025年7月28日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi David,

Thank you for leaving your feedback, i am happy to hear that we resolved the problem for you and you are happy with the service!

As always, if you need any further support, please reach out to us again.

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Kubu sensors

We recently had new windows and doors fitted and Kubu came as part of the package.
Set up was super easy but I had an issue with connecting the door. Spoke to Kubu who were great, went through some trouble shooting but realised that the sensors I had been sent had since been updated so sent all new sensors for the whole house.
New sensors set up a breeze and any issues got through to Kubu who resolved the issue quickly.
Product 10/10 - app easy to use and can use sureshield for extra security when away.
Customer service - 11/10 everyone I’ve spoken to is super helpful and knows who to contact for best results.
Would recommend to everyone.

2025年7月28日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Chloe,

Thank you for leaving us such an amazing detailed review, we really appreciate your feedback!

It's nice to hear your thoughts on the App and the Sureshield feature in particular.

It's great that we managed to resolve your issue efficiently for you, if you need anything else please do not hesitate to get in touch.

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Great Product And Great Aftercare

We had an offer with our new windows and doors for Kubu products. The first products sent out were for incorrect windows, not Kubus fault as we had to change design due to planning but Kubu didn't hesitate to send out the correct items. We've just got around to fitting everything and it's an excellent system. The aftercare team are brilliant and will talk you through anything you don't understand and follow a call up to check you are sorted. Well done Kubu, great service!

2025年7月24日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Gail,

Thank you so much for leaving us such an amazing review.

It was our pleasure to support you and your Husband with your Kubu set up, we are so glad you are now all up and running and already enjoying Kubu!

You know where we are if you need us.

Kind Regards,
Morgan

5つ星のうち5の評価

Great service …

Tom dealt with our problem until it was resolved . He was very patient and courteous throughout. We had a new door and I struggled to connect it to the Kubu hub. No fault of the product, a lack of experience from me! The door was fitted by Droylsden Glass and their fitter did an excellent job. All in all a great experience from both companies.

2025年7月11日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Gail,

Thank you so much for leaving us and Droylsden Glass a glowing review, we really appreciate the kind words!

We're so glad you are all set up and hope you are already enjoying your Kubu.

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Great support from Kubu

I've had the Kubuk lock sensor and hub for a couple of years now. It worked great until recently when it stopped working. The support I received from Erin and Kerry was excellent. They tried without success to get me up and running again. After much trying they sent me a new hub and sensor free of charge and have my old one back to try to get to the bottom of the issue. Thank you again, I would highly recommend.

2025年6月10日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Steve,

I am glad to hear that the team helped you out and you are now up and running!

Thank you for leaving us a review on the service you received, its great to hear your thoughts!

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Good after Sales Service

Morgan kept in touch until problem resolved.
Our front door was just over 2 years old when lock broke. Under warranty so fitter changed lock but by mistake took Kubu Sensor .Door firm got a replacement sensor but we could not remove old sensor on line. messaged Kubu and Morgan sorted it for us.

2025年6月2日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Sue,

Thank you for leaving us a great review. It's great to hear you are impressed with our customer support!

I am pleased to hear your door is now back up and running for you.

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Efficient

I had issues with alignment where the manufacturers of my windows had not marked the correct places to locate the sensor’s. Shaun came out and sorted everything with the minimal of fuss in a short space of time. Shaun was polite, helpful and professional at all times and went the extra mile to double check everything was at it should be.

2025年6月3日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Gary,

Thanks for the great feedback! I will make sure i pass this on to Shaun.

Apologies for the inconvenience, were glad we have now resolved this for you. Hope you enjoy your Kubu!

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

New door with Kubu.

Had a new composite door fitted with the Kubu system installed.
The fitters were were great and completed a fantastic job. The Kubu system was easy to set up on my phone, just download the app and follow the easy instructions.
The door looks great and would recommend the Kubu safety system. The door was fitted by Stafford Windows, great job carried out....

2025年5月15日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Dennis,

Thank you so much for leaving us such a great review, we appreciate you taking the time to write this.

It is lovely to hear that you had a great installation and are happy with the Kubu Smart Security System that came as part of your installation from Stafford Windows.

If you need any support, we are here to help, please don't hesitate to contact us.

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Kubu very HELPFUL people

Had new windows fitted the included provision for KUBU system. On coming to install the sensor on the first window, when I tried the sensor would not fit it fowled when closing. I did not try to fit the others until the problem with the first one was resolved. Contacted the window supplier, they said they did not do follow ups on KUBU system and I should contact them. Phoned KUBU they could not have been more helpful. Sent Shaun one of their engineers, He arrived on time found the problem straight away it was not a fault with KUBU but with the window frame caused during installation. He rectified it the he fitted all of the other sensor. System is great, service excellent, Shaun a fantastic engineer so helpful and knowledgeable.
Stuart

2025年5月20日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Stuart,

Thank you for leaving us a review and for your kind words.

It is great to hear that we managed to get everything resolved for you on the site visit and you are happy with the service. I will pass on the compliments to Shaun, i am sure he will be pleased to hear this!

We hope you enjoy your Kubu!

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Service as it should beJust had new windows and doors…

Just had new windows and doors installed and decided to add Kubu Smart security, called for help with the installation and the team couldn’t have been more helpful.
The next day the door sensor had failed,
Rang the help line and spoke to Erin who sent out a replacement door sensor straight away.
Easy to install and soon up and running.
This is a great product and I even get alerts on my iPhone.
Would definitely recommend.

2025年4月29日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Colin,

Thank you for leaving a review for us. It is great to hear about your experience with the support team.

Glad to hear you are enjoying your Kubu and the alerts you receive.

If you need any further help you know where we are!

Kind Regards,
Kubu

5つ星のうち5の評価

Proactive support

Great service when I was unable to reset password. Such a clever system giving me peace of mind

2025年4月29日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Andrew,

Great to hear you had a good experience with our support team! Thank you for leaving us a review and sharing your thoughts on Kubu, we are glad to hear it is giving you peace of mind, that's exactly what we like to hear!

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Brilliant product

Brilliant product . Easy to set up .

2025年4月28日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Ben,

Thank you for leaving a review on your thoughts, it's great to hear how you are finding Kubu, we hope you love it as much as we do!

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

Great design, service and app.

After having new windows fitted, adding Kubu security was the obvious choice, easy to fit and set up except for one window (due to a manufacturing problem), tech support were great, even sending a technician out to sort! Great service. App is good, looking forward to retro fitting sensors to my old doors when they become available. Highly recommend! Well done Kubu.

2024年11月12日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Andi,

Thank you for taking the time to write us a review, we really do appreciate it!

Great to hear you have your Kubu all up and running and you are happy with the service from the support team.

Kind Regards,
Kubu Smart Security

5つ星のうち5の評価

I Purchased windows from Homestyle with…Kube window system

I Purchased windows from Homestyle with the Kubu window system included (great service and Install from Homestyle and install)
Kubu window system
Through no fault of there own I had some Issues with setting the system up so contacted Kubu directly.Everything that followed thereafter was a breeze They talked me through the whole process and even assisted in registering the equipment i could not recommend them enough great service support and care
thanks you

2025年1月28日
自発的なレビュー
Kubu Smart Security ロゴ

Kubu Smart Security からの回答

Hi Stuart,

Thank you for leaving us a great review! It is great to hear that the support team got you up and running and the process went smoothly for you thereafter!

If you need anything in future, please do contact us and we will be happy to help.

Kind Regards,
Kubu Smart Security

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