Hadleigh Glass レビュー 

I sent this as my final feedback but it was not mentioned in their reply at all. “For feedback, I’m sorry to say that I still do not feel I can recommend Hadleigh Glass. Yes the fitters on site have been friendly and helpful. Yes, delays with brickwork were accommodated, which is common and expected on a new build. Yes, we have almost got everything resolved in the end after the installation started more than 6 months ago. However, there has been far too much time passed, with inconvenience and hassle in many ways, compared to most other contractor’s services that I have used throughout this build. At the moment, I do not have the confidence to use Hadleigh Glass in the future or recommend to others. I spent a lot of money and hopefully time will confirm how good the products are but the service, mainly the lack of good communication between the installation manager and the fitters of what is outstanding etc and several last minute cancellations and no shows of installation, seem to be the main issues that has caused me a lot of unnecessary frustration, delays and wasted time chasing and going over and over what was still outstanding month after month. Even though we spent 45 mins with installation manager and his colleague agreeing and listing the snags, it wasn’t given to the fitters that attended afterwards. So I had to spend time going round, writing the list again. I know there are always snags but so many unavoidable ones like most of the gaskets not being in properly and locks and sliding doors not working properly, the wrong parts fitted on front doors & French doors, months passing before 3 panes of damaged glass were finally replaced, etc etc. Surely many snags could have been avoided. Then the many times afterwards when fitters would be sent without the materials they needed. Worst of all, if I can be direct, maybe I’m wrong but I get the impression that I am supposed to believe that it’s been a fairly acceptable service for Hadleigh Glass. There wasn’t really much recognition of the months and months of hassle its caused me. Not much was done, to try to win my confidence back. Which is a shame because I would rather spend time to give good reviews and feedback and recommend good services to other local people in my network.

I look forward to hearing how soon the bed 4 window frame scratch can be resolved please.”

I have recently had French doors replaced with windows by Hadleigh Glass and am very pleased with the finished product. The whole process was very smooth from start to finish, the instillation was done to a very high quality, and their customer service has been great. I highly recommend Hadleigh Glass!

Great service pre and post delivery from John Cottee and Mark Roper.
Great product.

A 3 week programme to build a simple conservatory has turned into 3 months. Every time they turn up to resolve the issues they are missing something that will take another 2 week to order.

I feel sorry for the installers because they are not backed by competent management.

Perhaps if Hadleigh Glass spent the time to ensure they had all the necessary parts before they arrive on site then they wouldn't have to return 4 times.

12 windows ,3 doors absolutely brilliant job, great communication. Conservatory in January. Highly recommend Thank you all at Hadleigh glass

We had a large installation of triple glazing in August 2022 for detached domestic home.

What's good? Sales are lovely. The Frames and patio doors are high quality. The installers are generally lovely, tidy and hard working.

What went wrong? An estimated four day job firstly lasted over a month (not every day). Day one no glass at all only frames. One small window had the wrong type of glass made twice. One piece of glass short and so had wood instead while we went on holiday. Several glass panels not installed due to cracks. Snagging list quite long. Once installation finally complete in winter we found the plastic vents blew open in our exposed location and had to be swapped for metal ones. HG were great about this replacement.

What was really awful? Two patio doors developed bowing and faults resulting in bad condensation. Also developed black marks in the middle of the glazing. Easy to agree replacements. One fitted quickly. The second one still not replaced (Sept 2023) with non faulty glass (they have tried around 5 times and last time with a new glass manufacturer). This time the crack in the middle of the pane is bigger than the span of my hand. Each time I have had to take time off work.

HG are quick to agree to replace when things go wrong and they have some lovely staff.

So why two stars? I have spent my holiday entitlement dealing with what was a 4 day job. Communication from the office was poor and it felt a battle at times, other times it was fine.

Why did it go wrong? Surveyor underestimated the installation time. Glass not arrived in time. Glass faulty on numerous occasions (obviously faulty and its not me being picky). Not all windows ordered correctly.

Why did this happen? Installers told us they were doing a big school installation at the same time and we felt bottom of the queue (tell them no installation in school holidays). It appears Admin staff left between booking of order and installation or were away for a long while. They try to fix the problems but ultimately the quality of the glass and management of our job does not match the quality of the frames and the quality of the installers.

I would give one star for the glass and and management of our job and 4 or 5 stars for the frames. And I'd still like a patio door without a massive scratch in the middle of the glazing please. We did a self build originally and had more issues with these replacement windows that we did with our whole house build. Oh and not a single penny off the price and no written apology about the whole saga (the odd email about some individual issues) or even a bunch of flowers for our trouble. Hmmm.

Having looked at numerous companies across the country to supply windows and doors for our new self build bungalow, we called on spec to Hadleigh Glass showroom in Hadleigh and found they do all that others offer, were more local and we actually saved money. So they installed in Dec21, we moved in in Aug 22 and we were very happy with the result. Recently one of the patio door handles was difficult to operate. We used their online service booking, had a call back within 24 hours with a date to visit within the week. All free of charge based on their 10 year warranty. The engineer was great, efficient and timely. Without that service, getting someone to be bothered to help out/repair could have been a nightmare. Great service and peace of mind for the future. Thank you very much.

Service & advice for choosing our composite front door was excellent. The style & colour complement the cottage perfectly. Fitting was likewise, seamless, timely & no mess.

Excellent window installation.
Quality products and helpful contractors.
Very pleased with the end result

Having had a great experience with my windows from Hadleigh Glass I made the mistake of using them to replace my front door back at the beginning of 2021.
It has so far taken over 2 years and I still do not have the correct door in place

The attention to detail on this specific door order has been awful - no one has taken ownership of it from start to finish - if they had I am sure the saga would not have got to this point.

Door 1 - Opened inwards instead of out
Door 2 - Opened on the wrong side
Door 3 - Arrived looking like it had been kicked around the warehouse
Door 4 - Plank affect when plain was ordered
Door 5 - Wrong lock
Door 6 - Plank affect again - this one arrived March 23rd and 8 weeks on I am still waiting for an update and date for the fitting of door number 7.

To be transparent I have been asked if I would accept the wrong door at a discounted price when door 4 arrived but it was not suitable for my property and so I declined it.

I was then given some money off the cost of my door for my trouble over a year ago which initially I felt that was acceptable recognition for the errors.

I have held off posting a review as I truly hoped this would be sorted out way before now but now 2 years have come and gone I have no choice but to share my experience with others.

It is so very disappointing after the great experience I had with the windows.

Excellent experience with Hadleigh Glass from sales ordering through to fitting. Great product and service with no hassle at all. Would highly recommend.

From what was a fairly difficult design to installation Hadleigh glass design team and installers were really good nice bunch of blokes and hard workers even in the snow. Very pleased with end result.

Our sales rep Tom was amazing. He sorted any problems out straight away. Would highly recommend.

Excellent service,quality product,great fitters excellent communication from the office 23 windows , bifolds and French doors so happy I went to Hadleigh glass

Hadleigh glass fitted new windows this weekend and this is the second time we have had products from them. Fantastic products and service, great work that I would highly recommend.

Very professional company from start to finish, couldn’t be happier with our windows and doors!

Hadleigh Glass installed a window, door and bifolds for us and were very professional and the fitters were friendly and did a great job. Everyone we encountered from the showroom, head office, surveyor and fitters were very helpful. Communication was good and everything was ready on time. Thank you.

We had problems with the glass in our bifold doors but was rectified in a very good manner
The whole team at hadleigh glass have been a credit to the company
Could not recommend them highly enough
Paul bishop

Outstanding service provided by Hadleigh. Sometimes a little slow on keeping you up to date on the install dates from order but the install team are super professional, courteous and always go the extra mile to get the fitting to your satisfaction. Had every window and door replaced over the last 4 years by Hadleigh and the quality is excellent.
I also appreciated the door adjustments and seal replacements on some doors that had moved from the first install without any debates.

Excellent company and straightforward easy communication. Installation was quick from quote and reasonable price. Really love my new front door!