The service I received from the shop in malmesbury was better than good. It was exceptional. I took a pair of sunglasses in for the lenses too be changed. Nothing was too much trouble. They sent th... ãã£ãšèŠã
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Called in as a non Haine Smith customer needing several adjustments to my dreaded Flexon specs. Staff could not have been more attentive or helpful. Made several alterations going back and forth, repl... ãã£ãšèŠã
The staff were very knowledgeable, friendly and helpful. Got an amazing pair of glasses. Lovely to support local businesses. Thank you.
Haine and Smith have always been great for my family and today was no exception. What i thought would be an impossible task was done in 10 mins. Having broken my glasses on day 2 of my holiday, i tr... ãã£ãšèŠã
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Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, weâve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, weâre proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
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31A The Brittox, SN10 1AJ, Devizes, è±åœ
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4.8
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Promote Kish
I'd like say a big thank you to Kish from the Royal Wootton Bassett branch. My two children both had eye tests with him today and he was incredible with both of them.
My Daughter has complained of blurry vision for a few years but nothing was ever identified previously. Kish took such good care with her and was meticulous. He identified the problem and prescribed a pair of glasses. My Daughter felt seen and heard by Kish. He made her feel comfortable and asked her the questions, not me, he showed her so much care and respect, regardless of her age. This meant a lot to her and made her feel empowered.
My little boy was full of energy and Kish included him when he was checking my Daughter and then was relating to him during his own eye test, comparing his eye sight to super heroes. My children had the best time and were made to feel so welcome by Kish, but also by the other members of the team.
Kish is a caring, thorough, compassionate and highly competent Optician and H&S RWB are incredibly lucky to have him. Please hold on to him, he is excellent and deserves to be recognised. He is the cream of the crop. Thank you so much Kish ð
2026幎5æ18æ¥
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Haine & Smith Opticians ããã®åç
Thank you so much for taking the time to leave such a thoughtful review, Mrs Boyland.
We are delighted to hear about your family's experience with Kish and the team at our practice in Royal Wootton Bassett. It is wonderful to know that both of your children felt comfortable, welcomed and listened to throughout their appointments.
Your comments about the care, patience and attention Kish showed, particularly in helping your daughter feel seen, heard and empowered, are incredibly special and will mean a great deal to him. We also loved hearing how he helped make the experience enjoyable for your son.
We will be sure to share your kind words with Kish and the wider team. Thank you again for your recommendation and for trusting us with your family's eye care.
Local staff member excellent (5Star)âŠ
Local staff member excellent (5Star) but latest pricing not serious/credible. Last lenses purchased in July 2023 were £600. Have just been quoted £900!! Smells of greed somewhere down the supply line.......
2026幎5æ15æ¥
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Haine & Smith Opticians ããã®åç
Thank you for your review, John.
Weâre delighted to hear that you rated the service provided by our local team so highly, and weâll be sure to pass your kind comments on to them.
Weâre sorry to hear of your concerns regarding the cost of your recent quotation. As Iâm sure youâre aware, the price of lenses can vary significantly depending on factors such as prescription changes, lens design, coatings and other options selected, so it can sometimes be difficult to make a direct comparison with previous purchases.
If you would be happy for us to look into this again, we would appreciate the opportunity to review the details of your quotation and see whether there is anything further we can do to help. Please feel free to contact us at info@haineandsmith.co.uk and we will ensure your enquiry is directed to the appropriate person.
All the best.
Lovely service from the staff
Lovely service from the staff. Great selection of frames and efficient timing for collection.
2026幎5æ13æ¥
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Haine & Smith Opticians ããã®åç
Thank you for your review, Jaci.
Weâre delighted to hear that you were pleased with both the service from our team and the selection of frames available. It's also great to know that your glasses were ready for collection promptly.
Thank you for choosing Haine & Smith, and we look forward to welcoming you again in the future.
Amazingly helpful when Haine & Smiths didnât need to beâŠ
I wandered in on an off chance today that Haine & Smiths would repair my broken glasses - the nose rest had been dislodged and screws lost. Lucy happily accepted the challenge and a few minutes later, all fixed with wonderful smiles and service! Thanks so much, Lucy!
2026幎5æ1æ¥
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Haine & Smith Opticians ããã®åç
Thank you so much for your lovely feedback, Nigel.
Weâre delighted Lucy was able to help and get your glasses repaired for you. Weâll be sure to pass your kind comments on to her. I know sheâll really appreciate them.
Very helpful ladies as always
Very helpful ladies as always.
Many Thanks x
2026幎4æ29æ¥
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Haine & Smith Opticians ããã®åç
Thank you for your kind feedback.
Weâre delighted to hear the team continues to be so helpful. Your support is very much appreciated, and we look forward to welcoming you again soon.
Haine & Smith Opticians ããã®åç
Thank you, Sandra, for your kind feedback.
Your comments are very much appreciated, and we look forward to welcoming you again in the future.
Haine & Smith Opticians ããã®åç
Thank you, Clive, for taking the time to leave a review.
Itâs great to hear you had such a positive experience with the team. We hope to see you again soon.
The friendliness of the staff is veryâŠ
The friendliness of the staff is very reassuring, always willing to listen to any concerns that people may have, in response the advice and help is extremely well delivered. I highly recommend Haine and Smith for anyone seeking eye sight guidance.
2026幎4æ3æ¥
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Haine & Smith Opticians ããã®åç
Thank you again, David, for your very kind feedback and continued support.
Weâre delighted to hear how reassured and well supported you feel by the team. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
My whole experience with this companyâŠ
My whole experience with this company was excellent. The staff were attentive and helpful when giving advice on my choice of frames and lenses. Nothing was too much trouble for them. I can highly recommend them.
2026幎4æ22æ¥
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Haine & Smith Opticians ããã®åç
Thank you, Helena, for your wonderful feedback.
Weâre delighted to hear you had such a positive experience with the team. Your kind comments and recommendation mean a great deal to us, and we truly appreciate you taking the time to share them.
Eye exams for adults and children
Had eye exams for the family at the Faringdon branch. Was easy to schedule and the staff was very nice. They did a bunch of assessments such as a photo, looking at shape with the air burst, reading letters, colours, 3D, etc. They were very patient with little kids also. Recommend this branch.
2026幎4æ21æ¥
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Haine & Smith Opticians ããã®åç
Thank you for your lovely feedback.
Weâre delighted to hear your family had such a positive experience at our Faringdon practice. Itâs especially nice to hear the team helped make the visit comfortable and welcoming for both adults and children. Your recommendation is greatly appreciated.
Excellent customer service
Had a fantastic experience in Chippenham Haine & Smith getting lenses fitted in my new sunglasses. The opticial advisor was incredibly knowledgeable and handled my sunglasses frame and the lenses with care. Both of the ladies were very thorough and didn't push for unnecessary sales. Excellent customer service. Thank you
2026幎4æ18æ¥
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Haine & Smith Opticians ããã®åç
Thank you for your wonderful feedback.
Weâre delighted to hear you had such a positive experience with the team in Chippenham. Your comments about the care, knowledge and service you received are greatly appreciated, and weâll be sure to share them with the team.
Polite and friendly staff
Polite and friendly staff. I took my damaged sunglasses in which they repaired FOC for me. Couldnt ask for more.
2026幎4æ18æ¥
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Haine & Smith Opticians ããã®åç
Thank you, David, for your kind feedback.
Weâre really pleased we could help with your sunglasses, and itâs lovely to hear you found the team polite and friendly. Your comments are very much appreciated and we hope to see you again.
Wonderful humans!
I popped into the Calne branch to be a be cheeky and ask whether i could have the arms on the glasses I already owned re shaped to fit better. The two ladies in there were amazing and so friendly. Made me aware that I was doing it at my own risk, which was no problem at all. Did a wonderful job and my glasses no longer threaten to fall off my face!
2026幎4æ14æ¥
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Haine & Smith Opticians ããã®åç
Thank you so much, Emily. âWonderful Humansâ has certainly made us smile!
Weâre delighted the team at Calne could help, and itâs great to hear your glasses are now fitting comfortably again. Your lovely feedback means a great deal to us.
Eye test and New glasses .
Very professional team Great personal care Great efforts by all involved.
2026幎4æ13æ¥
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Haine & Smith Opticians ããã®åç
Thank you, Chris, for your kind feedback.
Weâre delighted to hear you had such a positive experience with the team, and your comments are very much appreciated. We look forward to welcoming you again in the future.
Careful and thorough eye exam followedâŠ
Careful and thorough eye exam followed by excellent fitting
2026幎4æ7æ¥
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Haine & Smith Opticians ããã®åç
Thank you for your kind feedback.
Weâre really pleased to hear you had such a positive experience, and your comments are greatly appreciated. We look forward to welcoming you again in the future.
Outstanding eye exam the most thoroughâŠ
Outstanding eye exam the most thorough I have ever had!
As a diabetic I need to have an optician I can trust to pick up any problems.
All the staff at Pewsey Haines and Smith welcoming and caring.
Definitely recommend!
2026幎4æ8æ¥
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Haine & Smith Opticians ããã®åç
Thank you so much, Nicola. Your review has absolutely made my day!
Weâre delighted to hear how positive your experience was at our Pewsey practice, and your trust in our team means a great deal to us. Thank you for your recommendation and kind words about the staff. Weâll be sure to share your feedback with the whole team.
Great choice of frames
Calm atmosphere to choose new glasses, helpful staff and a great choice of frames.
2026幎4æ1æ¥
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Haine & Smith Opticians ããã®åç
Thank you, Tessa, for your lovely feedback.
Weâre delighted to hear you enjoyed the calm atmosphere and found the team helpful during your visit. Your comments are very much appreciated, and we look forward to welcoming you again in the future.
Really friendly staff
Really friendly staff, detailed eye examination and explained all the details of the costs involved.
2026幎3æ31æ¥
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Haine & Smith Opticians ããã®åç
Thank you for your kind feedback.
Weâre really pleased you had a positive experience, and your comments are very much appreciated. We look forward to seeing you again.
Efficient & helpful service as always.
Efficient & helpful service as always.
2026幎3æ30æ¥
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Haine & Smith Opticians ããã®åç
Thank you for your continued support.
Weâre delighted to hear you consistently receive efficient and helpful service â it means a great deal to the team.
Had an issue with my eye
Had an issue with my eye, went in to enquire and was seen straight away. Excellent service from everyone involved.
2026幎3æ26æ¥
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Haine & Smith Opticians ããã®åç
Thank you for your kind feedback.
Weâre really pleased we could see you promptly and that you had a positive experience with the team. We hope everything is well with your eye, and we look forward to seeing you again.
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