We needed to replace door closers on 3 of our most heavy entrance/exit doors and after deciding on which make and model we needed, we carried out an internet search and found Handle Hardware's website... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Service was really swift, products are lovely, packaged well, decent instructions with templates. Made to order item also arrived really quickly. They have possibly been let down by too many custom... もっと見る
企業が回答しました
Ordered 16 internal door handles on Monday morning and they arrived the following day via DPD. Over the moon about the speed and service. The quality of the handles (Urfic) also appears to be great -... もっと見る
企業が回答しました
Great prices and excellent communication. I ordered some products which were very competitively priced and whilst there was a little confusion over the delivery which was not their fault but mine.... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a well-established supplier of architectural ironmongery based in London. Stocking door handles, hinges, closers, locks, door furniture and much more, from the most trusted brands including Frelan, Hoppe, Zoo Hardware, Carlisle Brass, Dorma, Assa and Rutland to name a few, we supply direct to the public and trade at low prices. We carry stock of most our products in our warehouse so we are able to offer next day delivery to anywhere in the UK. Get in touch today with our experienced & helpful sales team to discuss your requirements 020 8819 5533. We have been supplying the construction trade for over 30 years. Being leading specialists in our industry, you can rest assured that our Guild of Architectural Ironmongers qualified sales team are experts on our products and will ensure your ironmongery meets the relevant building and fire regulations. We are registered ironmongers and can provide a free of charge door scheduling service. Handle Hardware offer a range of finishes including matt black, antique brass, bronze, copper and more! Our RegAI sales team can put together a complete package so that all of your ironmongery matches, providing the highest quality finish to your project. From lever handles to door hinges, lock faceplates to door closers, we've got you covered!
連絡先
Unit 14, Dagenham Business Centre, 123 Rainham Road North, RM10 7FD, Essex, 英国
- 020 8819 5533
- sales@phoenixsalesltd.co.uk
- handlehardware.com
4.6
優良
265件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Handle Hardware からの回答
Hello,
Thank you for your order and review!
We are pleased to hear you are happy with your order and look forward to hearing from you again soon :)
Kind regards,
Handle Hardware Team
Untrustowrthy
Service was shocking. We had to return a set of handles due to builder getting sizes wrong and the amount we received was less than it should have been due to 'delivery charge' VAT. We asked to see proof of the charge from the company but the owner refused.
All felt very snakey, would tread carefully with this company.
2021年9月27日
自発的なレビュー
Handle Hardware からの回答
Hello,
I believe you may have reviewed the wrong company by mistake, please could you kindly double check the website and order number as there are quite a few other websites with very similar names.
We are a small family run business, and I have checked with everyone here but no one recalls anything about this, and also checked with the owner but they know nothing about this return, so you may have reviewed the wrong company by mistake?
Can you let me know your order number please, ours are 4 digits? Or the full name it was ordered under?
Email sales@handlehardware.com or call us on 020 8819 5533 and i'll be happy to check this with you.
Look forward to hearing from you soon, alternatively if you find this is the wrong website please could you remove the review.
Kind regards
Handle Hardware Team
Handle Hardware からの回答
Hi Alison,
Thank you for your order and review!
We are pleased to hear you are happy with your order and look forward to hearing from you again soon!
Kind regards,
Handle Hardware Team
Handle Hardware have been fantastic
Handle Hardware have been fantastic. I placed an order with them only to have my customer change their mind on the number of handles they required, Handle hardware were great when I rang them. They amended the order & refunded me without question. What great customer service! Cant fault them . Will use them again without hesitation.
2021年7月21日
自発的なレビュー
Handle Hardware からの回答
Hi Helen,
Thank you for your order and review!
We are pleased to hear you are happy with the service received and look forward to hearing from you again soon.
Kind regards,
Handle Hardware Team
Handle Hardware からの回答
Hi Ben,
Thank you for your order and review!
We are pleased to hear you are happy with your order and look forward to hearing from you again soon.
Kind regards,
Handle Hardware Team
Good product and quick delivery
2021年5月5日
Handle Hardware からの回答
Hi Nicholas,
Thank you for your order and review!
We are pleased to hear you are happy with your order and look forward to hearing from you again soon.
Kind regards,
Handle Hardware Team
I wouldn't buy from here again.
Ordered online, stock levels incorrect on the website and received a poorly worded email about when stock will arrive. Called up, and that information wasn't even accurate. Awaiting a refund. I'd swerve them.
2021年4月27日
自発的なレビュー
Handle Hardware からの回答
Hi,
Thank you for your review.
I have investigated further into this and firstly apologise, but unfortunately our website doesn't currently show stock levels. However, we notified you of the stock issue immediately the same day, and after checking the email that was sent I can see that it stated stock was due in 12th May. The date given is from our supplier which is advisory due to the current climate.
We are sorry for the inconvenience this may have caused you, we always recommend giving us a call prior to ordering if the product you require is urgent to check stock.
Apologies on this occasion we were not able to supply the item from stock.
Kind regards,
Handle Hardware Team
Almost perfect Experience.
Service was really swift, products are lovely, packaged well, decent instructions with templates.
Made to order item also arrived really quickly. They have possibly been let down by too many customers who shop and return items. Tough for a small business but the consumers prerogative. The contract committing to the item is a little unsettling, but responded quickly to questions and very helpful. We Recommend.
2021年4月21日
Handle Hardware からの回答
Hello,
Thank you for your order and review.
We are glad to hear you are pleased with your order, and we take note of your feedback.
Kind regards,
Handle Hardware Team
Excellent quality product
Excellent quality product, very efficient people,delivery much sooner than promised
2021年4月14日
自発的なレビュー
Handle Hardware からの回答
Hi Patrick,
Thank you for your order and review!
We are pleased to hear you are happy with your order and received your delivery earlier than expected :)
Kind regards,
Handle Hardware Team
Very prompt and reliable service
Very prompt and reliable service. Item was great quality. 100% recommended. Thank you
2021年4月14日
自発的なレビュー
Handle Hardware からの回答
Hi Donna,
Thank you for your order and review!
We are pleased to hear you are happy with your order and look forward to hearing from you again soon :)
Kind regards,
Handle Hardware Team
Great price and service
Great price and service. Communication was second to none. Would definitely recommend and would use again.
2021年4月14日
自発的なレビュー
Handle Hardware からの回答
Hi Christopher,
Thank you for your order and review!
We are pleased to hear you are happy with the service and look forward to hearing from you again soon.
Kind regards,
Handle Hardware Team
Handle Hardware からの回答
Hi Fabian,
Thank you for your order and review!
We are pleased to hear you are happy with your order and look forward to hearing from you again soon.
Kind regards,
Handle Hardware Team
Really happy with the purchase.
2021年4月8日
Handle Hardware からの回答
Hi Jeff,
Thank you for your order and review!
We are pleased to hear you are happy with your order and look forward to hearing from you again soon.
Kind regards,
Handle Hardware Team
Excellent service as always!
2021年4月7日
Handle Hardware からの回答
Hi Harvey,
Thank you for your order and review!
We are pleased to hear you are happy with your order and look forward to hearing from you again soon :)
Kind regards,
Handle Hardware Team
Excellent service and great product
2021年4月7日
Handle Hardware からの回答
Hi Mr Birtwell,
Thank you for your order and review!
We are pleased to hear you are happy with your order and look forward to hearing from you again soon.
Kind regards,
Handle Hardware Team
Absolutely brilliant service and value…
Absolutely brilliant service and value for money
Would definitely use again
2021年4月1日
自発的なレビュー
Handle Hardware からの回答
Thank you for your order and review!
We're happy to hear you were pleased with the service and product. We hope to hear from you again soon
Kind regards,
Handle Hardware Team
Found Handle Hardware while researching…
Found Handle Hardware while researching for our new handles.
Jack could not have been more helpful. Thoroughly recommend this company for its professional work. A change to find a company that actually delivers on its promises.
2021年3月23日
自発的なレビュー
Handle Hardware からの回答
Hi Dave,
Thank you for your order and review!
We are pleased to hear you are happy with the service received and look forward to hearing from you again soon :)
Kind regards,
Handle Hardware Team
Handle Hardware からの回答
Hi James,
Thank you for your order and review!
We are pleased to hear you are happy with the service and look forward to hearing from you again soon.
Kind regards,
Handle Hardware Team
NOT impressed
I placed my order on January 7 and received an email saying that my order was delayed due to zero stock. I'm not sure how or why the transaction was even accepted, surely the supplier would update their website to show any items that are out-of-stock. I replied to the email asking if I could substitute my items for something else that was in stock. I did not receive a reply. Please note: I did not suggest that a reply was not sent, merely that I did not receive anything on either occasion into my inbox or spam folder. On February 22, I emailed asking for an order update. I did not receive any reply. On March 3, I was advised that my order was complete. On March 5 my order arrived in a poorly packed box. The wasn't enough padding in the box to prevent my heavy cast iron items from slopping around. Causing one of the smaller boxes inside to break open. Luckily there wasn't any damage. As you can imagine, I'm NOT impressed
2021年3月12日
Handle Hardware からの回答
Hi Nik,
Thank you for your review.
The item was unfortunately out of stock however the payment is authorized by yourself in order to place the order. We immediately emailed you the same day advising the stock issue, and yes you did reply asking to substitute your order, in which we replied to your email the next morning with the response below;
"Yes of course that will be fine, I understand it’s quite a wait so if you prefer a refund just let me know that’s no problem"
You did email on 22/02/2021 for an update, and we did reply with the response below;
"I have just checked with the supplier and they’ve told me due in to them 1st March so hopefully we should have to you next week also. Sorry for the delay, there’s been quite a few delays at the ports and customs recently with all suppliers."
Unfortunately we weren't aware the packaging arrived damaged, had we been notified we would have sent replacements for any damaged items.
We would appreciate if you check your junk mail box as we did not ignore any of your emails as you claim.
Kind regards,
Handle Hardware Team
Although there was a slight delay in…
Although there was a slight delay in receiving my order, I was kept fully informed and up to date, which is unusual nowadays and very welcome.The product was good quality,as advertised.
2021年3月12日
Handle Hardware からの回答
Hi Cath,
Thank you for your order and review!
We are pleased to hear you are happy with your order and our apologies for the slight delay. We look forward to hearing from you again soon.
Kind regards,
Handle Hardware Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。