My TAJ mat worked great for 3 years and when I started to have issues with the heating, HealthyLine happily honoured their warranty and shipped me a new mat! When we hit some shipping issues, the cust... ãã£ãšèŠã
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I would buy from them again in a heartbeat. I had problems with the mat, and had to send it back, but they were absolutely incredible to deal with! I dealt with a woman named Jade. She contacted me r... ãã£ãšèŠã
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HealthyLine is a wonderful company and they really stand behind their products. It's very unlikely to experience a problem with any of their products, but if you do, they stand behind it and make it r... ãã£ãšèŠã
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I love my Healthy line mat and I recently had to reach out to a representative specialist. Mercedes was very understanding about the circumstances. She did an outstanding job with this. Thank you for... ãã£ãšèŠã
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HealthyLine is an FDA registered company with the worldâs largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
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925 Shepherd Ave, 11208, Brooklyn, ç±³åœ
- (888) 774-4422
- sales@healthyline.com
- healthyline.com
4.5
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I had a problem with my Healthy LineâŠ
I had a problem with my Healthy Line infrared mat. Cindy was extremely helpful. She determined if my mat was still covered by warranty and led me through the paperwork to get a new mat. She was helpful, friendly, and made everything painless. Kudos to Cindy in particular and to Healthy Line for their support staff. More companies could learn from the Healthy Line customer service model.
I have loved my mat and just received my new one.
2025幎12æ5æ¥
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HealthyLine ããã®åç
Hello Stephen,
Thank you for taking the time to share such a detailed review.
Weâre truly glad to hear that Cindy was able to assist you promptly and guide you through the warranty process with ease. Providing friendly, knowledgeable, and stress-free support is very important to us, and your feedback reinforces our commitment to this goal.
Weâre also delighted to know youâve loved your mat and that your replacement has arrived. Thank you for your kind words about our customer service team and for choosing Healthy Lineâwe sincerely appreciate your trust and support.
Your HealthyLine Care Team!
I have multiple products
I have multiple products, highly recommend this company
2025幎12æ1æ¥
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HealthyLine ããã®åç
Hello BR,
Thank you for your recommendation!
We truly appreciate your continued support and are delighted to hear that youâre enjoying multiple products.
Your trust in our company means a lot to us, and we look forward to serving you again.
Your HealthyLine Care Team!
Natasha did her best to answer all myâŠ
Natasha did her best to answer all my questions and helped me with my trade-in on a new mat. She also gave me a refund on my bracelet that broke. Thank you, youâre great!
2025幎12æ3æ¥
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HealthyLine ããã®åç
Hello Diane,
Thank you for sharing your experience with us!
Weâre very pleased to hear that Natasha took the time to answer all of your questions, assisted with your trade-in, and resolved the issue with your bracelet promptly. We truly appreciate your kind words and are glad we could help.
We look forward to assisting you again in the future.
Your HealthyLine Care Team!
Excellent customer service from Natasha.
Excellent customer service from beginning to end. Kept me informed and delivered my product! Very satisfied!
2025幎12æ2æ¥
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HealthyLine ããã®åç
Hello MIchael,
Thank you so much for your kind feedback!
Weâre delighted to hear that Natasha provided excellent customer service and kept you informed throughout the process. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future.
Your HealthyLine Care Team!
Extremely Disappointed and Deeply Concerned as a Healthcare Facility
Our clinic Revolutionary Health purchased a Jet Mat⢠Pro Plus from HealthyLine, expecting a reliable therapeutic device and professional customer support. Unfortunately, our experience has been the opposite.
The matâs on/off button failed within 3 months, leaving an essential piece of clinical equipment completely unusable. We reached out to HealthyLine immediately â emails, multiple voicemails, multiple attempts â and despite being told repeatedly that our case was âescalated,â no one ever contacted us with next steps, not even an automated confirmation email.
As a healthcare facility, this level of non-response is unacceptable. When equipment breaks, patient care is directly affected. For over a week, we have been unable to provide services many patients rely on, simply because HealthyLineâs support team has not taken the time to respond or offer any guidance.
The lack of communication, accountability, and urgency from HealthyLine is extremely disappointing and honestly alarming for a company selling medical-adjacent devices. We expected a reliable product and responsible support â we received neither.
Until HealthyLine demonstrates that they stand behind their products and take customer issues seriously, especially for clinics and professionals, I cannot recommend them to anyone.
2025幎11æ17æ¥
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HealthyLine ããã®åç
Hello Nicholas,
Thank you for the update. We're very pleased to hear that the replacement remote is working properly and that your Jet Mat⢠Pro Plus is back in service for your patients.
We appreciate your patience throughout the process and are grateful for you. Your feedback is valuable to us, and we're glad we could help get everything back on track.
If you have any questions or need assistance with anything else, please don't hesitate to reach out to us at support@healthyline.com. We're always happy to help.
Thank you again for choosing HealthyLine.
Your HealthyLine Care Team!
Appreciation
I forgot to apply a discount code to my mat order emailed to me from HealthyLine and was planning on using it at some point in the future but wasn't sure when it would expire. Natasha kindly issued me a credit to my card for my original purchase. I should receive my mat today and can't wait to start using it and know I can rely on HealthyLine's excellent customer service if I ever need it in the future.
2025幎11æ7æ¥
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HealthyLine ããã®åç
Hello Dewolla,
Thank you so much for taking the time to share your experience with us. Weâre delighted to hear that Natasha was able to assist you and ensure your discount was appliedâyour satisfaction is always our priority.
Weâre thrilled that your mat arrived, and we hope it brings you all the benefits youâre looking forward to. Please donât hesitate to reach out if you ever need assistance in the future. Our team is always here to help, and we truly appreciate your trust in HealthyLine.
Thank you again for your kind words and for choosing us!
Your HealthyLine Care Team!
Went bad after only 7 years
Tried to purchase a new controller because the pinch point at the connection wasn't very well reinforced and eventually went out. They've discontinued it. I have buy a whole new unit and fill the landfills with this huge mat.
2025幎11æ4æ¥
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HealthyLine ããã®åç
Hello Jennifer,
Thank you for sharing your feedback. Weâre truly sorry to hear about the issue with your mat and understand how frustrating it can be when a product canât be repaired the way you had hoped. While this particular model and its controller have been discontinued, and your purchase is out of warranty, we do continually improve our designs to increase durability and extend product life.
Although we canât offer a replacement controller for this older unit, our team would be happy to review trade-in options so you donât feel your previous investment has gone to waste.
Please feel free to reach out to our customer care team at support@healthyline.com so we can work with you directly and find the best possible solution. We appreciate your feedback and the opportunity to make things right.
Your HealthyLine Care Team!
Iâve been a loyal customer for manyâŠ
Iâve been a loyal customer for many years and currently own a TAO mat â now Iâm considering getting a stronger version. Iâve been in contact with Natasha for a long time, and she has always been incredibly helpful and kind. Great products and amazing customer service!
2025幎9æ9æ¥
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HealthyLine ããã®åç
Hello Jaclyn,
Thank you so much for your continued loyalty and kind words! Weâre thrilled to hear that youâre enjoying your TAO mat and are considering upgrading to a stronger version. It's wonderful to know that Natasha has been such a helpful and supportive part of your experience â weâre lucky to have her on our team! Your trust in our products and service truly means the world to us. If you need any help choosing your next mat, weâre here for you every step of the way!
Your HealthyLine Care Team!
They have wonderful products, The customer service is terrible.They never return your emails or phone calls
I have been waiting for you to return my emails and phone calls. I have a mat that is under warranty and will not heat.
2025幎9æ26æ¥
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HealthyLine ããã®åç
Hello Jill,
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced. We're truly sorry that your attempts to reach us regarding your warranty issue have gone unanswered â thatâs not the level of service we aim to provide.
We take your concerns seriously, especially when it comes to product performance and honoring warranties. Please check the email from support@healthyline.com. We will prioritize your case and get this resolved as quickly as possible.
We appreciate your patience and the opportunity to make things right.
Your HealthyLine Care Team!
Be sure to test your device
I purchased a full body size Tao series mat which was supposed to offer a heating pad and pemf option.
The heating pad part worked exceptionally well at a max temp of 160F.
Being new to the concept of pemf therapy I did my due diligence and educated myself on the pemf functions (what frequency range was best suited for certain ailments) and how to ensure that function was operational by the use of running a test magnet over the surface to look for movement.
Unfortunately the pemf function was not operational and I returned it.
I purchased mine through eBay and am shipping it back tomorrow.
They offer a 90 day return policy so be sure to test your device once you receive it as articles that I've read about their warranty policy for the most part we're not favorable
2025幎9æ15æ¥
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HealthyLine ããã®åç
Hello Edwin,
Thank you for your feedback and for trying the Tao Series Mat. We're glad to hear the heating function worked well for you.
Regarding the PEMF functionality: We understand how it might seem non-functional if you're unfamiliar with how low-intensity PEMF operates in wellness products. Devices used in veterinary settingsâlike the one your daughter usesâare designed with much higher intensity and large applicators for clinical use, which is why they're visibly detectable with magnets and cost significantly more.
Our PEMF mats are designed for human use, focusing on comfort and long-term safety, which means the electromagnetic pulses are much gentler. As a result, the typical "magnet test" isn't always effective in detecting PEMF activity on these mats. Verifying proper function usually requires a specialized PEMF tester or oscilloscope. We have tested your return with an oscilloscope and it is fully functioning.
We respect your decision to return the product and appreciate the opportunity to clarify the differences. If you have any further questions, weâre always here to help.
We appreciate you!
Your HealthyLine Care Team!
I have purchased several items fromâŠ
I have purchased several items from healthy line. In addition to great quality products I also heard they have fantastic customer support. I purchased an air purifier and it stopped working. The customer service , Natasha was amazing and thorough and supportive!! I am so grateful. You have a forever customer !!
2025幎9æ4æ¥
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HealthyLine ããã®åç
Hello Lisa,
Thank you so much for your kind words and continued support! We're thrilled to hear that you've been happy with both our products and our customer service. Natasha will be especially pleased to know she made such a positive impactâshe truly goes above and beyond for our customers.
We're grateful to have you as part of the HealthyLine family, and it means the world to know weâve earned your trust and loyalty. If you ever need anything in the future, weâre just a message away. Welcome to being a forever customer â we're honored!
Your HealthyLine Care Team!
Excellent Customer Service
Unparalleled customer service! I inquired if I could buy another control head, as I couldn't find a parts list. Before I knew it I had a new one in my possession. Natasha's only Q, what's your address? I loved my Healthy Line heating pad before, more therapeutic than ordinary heating pads, will not buy any other brand now.
2025幎8æ13æ¥
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HealthyLine ããã®åç
Hello Sonny,
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Natasha was able to assist you quickly and efficientlyâitâs always our goal to make things as easy and seamless as possible for our customers.
We're also so glad to know how much you love your HealthyLine heating pad and that it's made a real difference for you. Your loyalty and trust mean the world to us, and we're honored to have earned your continued support.
If you ever need anything in the future, weâre just a message away!
Your HealthyLine Care Team!
Healthyline customer service wonderfulâŠ
Healthyline customer service response fast, friendly, thoughtful and very helpful. Most important is that concern is resolved in a satisfied level. Thank you Natasha!
2025幎7æ20æ¥
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HealthyLine ããã®åç
Hello Haiying,
We're so glad to hear that you had a positive experience with our customer service team.
Natasha will be thrilled to know her support made a difference.
Providing fast, friendly, and thoughtful service is always our goal, and itâs great to hear we were able to resolve your concern to your satisfaction.
We truly appreciate your support and look forward to assisting you again in the future!
Your HealthyLine Care Team!
Healthy line is one of the best companies
Healthy line is one of the best companies that I have ever experienced! They are knowledgeable, helpful, and kind. Thank you Natasha!
2025幎6æ18æ¥
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HealthyLine ããã®åç
Hello
Thank you for sharing your wonderful experience with HealthyLine and for highlighting Natasha's exceptional service. We're thrilled to hear that our team was able to assist you effectively and that our products have met your expectations.
At HealthyLine, we are committed to providing top-quality wellness solutions and outstanding customer support. Your feedback reaffirms the hard work and dedication of our team, and we truly appreciate your recognition.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and look forward to serving you again.
Your HealthyLine Care Team!
Great company, great product
We love the warm comfort of our large Tao mat. The product is a great addition to our health regiment. HealthyLine's customer service is above and beyond.
2025幎5æ19æ¥
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HealthyLine ããã®åç
Hello
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the warm comfort of your large TAO mat and that it's been a valuable part of your health regimen. Your satisfaction means everything to us, and we're especially glad our customer service could exceed your expectations. We're here for you anytimeâwishing you continued wellness and relaxation with HealthyLine! ð
Your HealthyLine Care Team!
HealthyLine heating pad still works!
We have had our HealthyLine heating pad for over a year and are very happy with the results. We sleep better and feel more relaxed. Also, the pad is very convenient; it's set up in our spare bedroom, so we can get a health treatment without leaving the house!
2025幎5æ13æ¥
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HealthyLine ããã®åç
Hello Ellen,
Thank you for sharing your experience with your HealthyLine heating pad. We're delighted to hear that it has made a positive impact on your sleep and overall relaxation! Itâs great to know that youâve found a convenient setup at home that allows you to enjoy the benefits of health treatments without needing to travel. Your feedback is truly appreciated, and weâre glad the product continues to support your well-being!
Your Healthyline Care Team!
Happy customerâŠ
I researched many different companies and products but ended up purchasing from Healthyline. Natasha is the main reason I picked Healthyline. She answered all my questions and made me confident in the produce I purchased. I also know I will be able to call in the future and get help using the product. Thanks, Natasha.
2025幎4æ14æ¥
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HealthyLine ããã®åç
Hello Tom,
Thank you so much for your kind words and for choosing HealthyLine! We're thrilled to hear that your experience with usâand especially with Natashaâmade such a positive impact. She truly cares about helping our customers feel confident and supported, both before and after their purchase. We'll be sure to pass along your appreciation to her! If you ever have any questions in the future, don't hesitate to reach out. We're always here to help. Enjoy your new product!
Your HealthyLine Care Team!
Natasha must be the very best among theâŠ
Natasha must be the very best among the customer service reps. She has been helping me with my case # from the very beginning and kept updating me with follow up details. I have received my new replacement and I am so satisfied with the units. Thank you Natasha. You made it worth doing business with Healthy Line
Regards
Pierre S in California
2025幎3æ24æ¥
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HealthyLine ããã®åç
Dear Pierre,
Thank you so much for your kind words and positive feedback! Weâre thrilled to hear that Natasha provided you with exceptional service throughout your experience with us. Itâs wonderful to know that she was able to assist you from the beginning and ensure your satisfaction with your new replacement unit.
Your appreciation means a lot to Natasha and the entire team at Healthy Line. We are grateful for the opportunity to serve you and look forward to continuing to exceed your expectations in the future.
Your HealthyLine Care Team!
I bought a really nice healing rockâŠ
I bought a really nice healing rock heating pad with tiny little rocks for healing years ago and it stopped working about six months after I bought it. I held onto it because it was such a nice and expensive piece of equipment and I was so glad that I did because when I was cleaning my room out, I had found a card in the bag that it came with and email them about how it wasnât working they asked me to plug it in which I did and it didnât turn on so they suggested replacing the cord (which they promptly sent me a new one in the mail) and and voilà ! It started working again so yay it works great !
Again thank you so much for the support and I love the product. â¥ïž Chelsey âïž
2025幎2æ19æ¥
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HealthyLine ããã®åç
Hello Chelsey,
Thank you so much for taking the time to share your experience!
We are thrilled to hear that your GemstoneHealthyLine heating pad is working perfectly again after receiving the replacement cord. We're so glad you held onto it and reached out for support â itâs great to know itâs bringing you the comfort and healing you expected.
Your satisfaction is our top priority, and we appreciate your kind words. If you ever need anything else, donât hesitate to reach out.
Thank you again for being a valued customer!
Your HealthyLine Care Team!
I have bought 3 mats from them and theyâŠ
I have bought 3 mats from them and they had great customer service. Now with my 3rd mat failing me, I can not get a call back or a response to my email. I can't believe this company has gotten this bad, and the employees are ok with their behavior.
2025幎2æ12æ¥
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HealthyLine ããã®åç
Hello Veronika,
Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We understand your disappointment, especially after having positive experiences in the past. This is certainly not the level of service we strive to provide, and we deeply regret that your recent experience has fallen short.
Please reach out to us directly at (888)407-7701 so we can address your concerns and work to resolve the issue with your mat as quickly as possible. Your feedback is invaluable, and we appreciate the opportunity to make things right.
Your HealthyLine Care Team!
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