Heatzen レビュー 

316
•
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Jimmy and Cass turned up when booked very professional explained everything. Left everything beat and tidy. Fantastic lads. Better than Dane who put the original installation in. Who was very unprofes... もっと見る

企業が回答しました

5つ星のうち5の評価

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... もっと見る

企業が回答しました

5つ星のうち5の評価

Both Jimmy and Billy were fabulous, total professionals. Had an issue on Friday which was fixed and meant they didn’t finish until about 8.30pm, Jimmy knew all the technical stuff and was a very qui... もっと見る

企業が回答しました

5つ星のうち4の評価

Just had a new boiler fitted. Tom and Steve were amazing. Professional, polite and tidy. Great communication. Updating me on progress and when a problem occurred due to house, they quickly found solut... もっと見る

企業が回答しました

企業情報

  1. ホーム センター

Heatzen について

当該企業による記述

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

連絡先

4.6

優良

TrustScore 5段階評価の4.5

316件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 66%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(316)

過去12か月のレビュー数: 67件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

If i could give 10+ stars i would

If i could give 10+ stars i would, from the very start Jimmy and Billy have been absolutely amazing, im sure we were the worst disorgansied house they have ever seen, however they were nothing but helpful, careful, professional and so caring, hard working from start to finish. Thank you from the bottom of our hearts you have improved our home more than you imagine Emma, Adrian and Family

2026年5月14日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Emma,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

All very professional and friendly…

All very professional and friendly guys, kept us updated with all the going on while the boiler was being installed, jimmy and billy were amazing! Thank you guys! Highly recommended

2026年5月7日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Miss Rogers,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Jimmy and Billy very good and…

Jimmy and Billy very good and professional craftsmen brilliant at what they did at my home.good time keeping. Caring like we're my family.

2026年5月6日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Raj,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

What can I say other than FANTASTIC

What can I say other than FANTASTIC.
The workers were polite, quick and incredibly helpful. Kept me updated on all the progress of the work.
I would highly recommend this company.

2026年4月30日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Helen,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Jimmy and Billy they were absolutely…

Jimmy and Billy they were absolutely brilliant very happy with their work very clean 2 really nice lads they done you company proud nothing but good words for them

2026年4月29日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Ian,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Jimmy

Jimmy, arrived early. Completed the installation of the new boiler,professionally and in good time. Kept me informed along the way, thanks Jimmy!

2026年4月26日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Kelly,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Huge thank you for the boiler…

Huge thank you for the boiler installation at my parents’ home. Jimmy was polite, professional, and delivered outstanding workmanship. Would highly recommend this installer, company and service!

2026年4月23日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Ritch,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち3の評価

Install completed in one day

Jimmy came and installed our system plus 9 radiators single handedly. We so appreciated his hard work in getting us up and running in a single day. Unfortunately, there are a few issues but these were mostly due to original surveyor not picking up on things which meant correct fittings/parts not being available and a new radiator to replace leaking rad in back room being undersized (having been replaced with a smaller, single-panelled radiator). Also, the non-working radiator in hallway did not get replaced so hallway still is cold. Pipes for boiler installed behind dishwasher rather than directly below boiler which means our dishwasher no longer fits under countertop. We were also left without a working bathroom and a couple of small leaks, however, we know a plumber so should be able to get this fixed in a few weeks when he becomes available (using a bucket to flush toilet in meantime). Our installer could have used a helper but the company had laid everyone off prior to our install, which meant a stressful and long day for Jimmy. Thankfully, my husband was able to help carry some of the heavier radiators and old cast iron boiler, but this could have been an issue for someone elderly or infirm. Cozyfy (also known as Heatzen and Proximus) did come back after install to take photos of outside of house and retake internal ceiling sizes as apparently surveyor hadn’t taken them correctly during original appointment and they could not claim grant without proper measurements. We allowed them back on the condition that the hall radiator would be fixed as house is now colder with new boiler than it was previously. They promised to have that resolved but we’ve heard nothing back since.

2026年4月18日
自発的なレビュー
5つ星のうち3の評価

We were misled regarding the guarantee.,

The guys who came to fit the insulation and boiler could not have been more professional, pleasant and experienced. However we were misled by both Heatzen and the installer and told that we would have a 10 year Guarantee for our Worcester Bosch boiler. As it was fitted by an accredited installer why was this reduced to 2 years. This gives us added stress going forward when the installation of a new boiler was to alleviate this as we are in our 80’s and not in great health. This is very disappointing.

2026年3月17日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi D Arkley,

Thank you for your feedback, our guarantee is in line with the scheme rules and you will be given the maximum guarantee to satisfy the schemes criteria.

Kind regards,
Heatzen

5つ星のうち5の評価

The workmen were both excellent

The workmen were both excellent, they kept me informed of arrival time, work carried out, I was consulted throughout the fitting and the work was completed to a high standard. Jimmy went above and beyond and I’m very happy with the work that was carried out.

2026年4月9日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Karen,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Jimmy and team excellent work.I am 100%…

Jimmy and team excellent work.I am 100% happy with the results.Highly recommend. Many thanks.

2026年4月8日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Karuna Panessar,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Service to Install a central heating boiler.

Luke arrived to install a central heating boiler. From the outset he was very professional, cheerful and patiently and clearly explained what he was going to do, putting us at ease. We could immediately see he was very experienced and the work was carried out without any problem and without leaving any mess. Before leaving everything about the running of the boiler was explained and a contact number provided if we needed advice. I would recommend him without hesitation. A Five star service.

2026年3月17日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Brenda Arkley,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Jimmy and Tom were excellent they…

Jimmy and Tom were excellent they grafted all day and got two days work sorted in one excellent workers 100% recommend

2026年3月13日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Michael,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Great Job

Excellent work by Jimmy and Tom and really nice guys.

2026年3月11日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Jonathan,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Really quick

Really quick, jimmy and Tom got the job done. Very happy.

2026年3月10日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Jack,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Jimmy and Tom are the guys you want in…

Jimmy and Tom are the guys you want in your property, I’m disabled and in a wheelchair they were helpful polite and did a fantastic job well done

2026年3月2日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Louise,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Jimmy n Adam were absolutely fantastic

Jimmy n Adam were absolutely fantastic, can’t thank them enough for a cracking job!!! 5 stars

2026年3月1日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Don,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち1の評価

Cowboy company I am reposting my review…

Cowboy company I am reposting my review as they had it removed. They came out to install a boiler and the work was horrific nothing but issues and poor workmanship. Several complaints to Zoe in customer service about a leak that damaged my floor that they still have not had the decency to repair. Again I will post messages to prove the radio silence I have had and compete disregard for customers properties or taking any account for liability. Avoid like the plague they are just after grant money and couldn’t give a monkeys about your property.

2025年11月7日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi,

Thank you for your review. At Heatzen we take customer feedback very seriously and always aim to provide a high standard of workmanship and service, which is reflected in the large number of positive reviews we have received.

With regard to the concerns raised, it was never established that our engineers caused the damage to the flooring. Nevertheless, as a gesture of goodwill and in an effort to resolve the matter, we arranged and covered the cost for a flooring company to attend your property and carry out the repair.
Prior to the visit, the materials were confirmed with you via text message.

However, when the installers arrived on site, you declined the agreed materials due to a change in preference regarding the colour and requested that the work area be extended beyond the originally discussed section. As this additional work was outside the scope of what had been arranged, the installers were unable to proceed and had to be called back.

We are disappointed that despite the substantial work carried out at your property, which improved its overall condition, and our decision to go above and beyond to assist with the flooring issue as a gesture of goodwill, you have still chosen to leave us a negative review.

Should you wish to discuss the matter further, we remain available to do so directly.

Kind regards,
Heatzen Team

5つ星のうち5の評価

Heatzen were very good company to deal…

Heatzen were very good company to deal with and the installation team Luke and Ky did a fantastic job installing my new boiler.there was a problem with the existing gas supply when they found it was leaking but overcame the problem in a very professional manor.
Very hard working and efficient team.

2026年2月24日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Graham,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

5つ星のうち5の評価

Very happy With work the gas engineers…

Very happy With work the gas engineers have done friendly hard workers
All good

2026年2月25日
自発的なレビュー
Heatzen ロゴ

Heatzen からの回答

Hi Sally,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

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