Jimmy and Cass turned up when booked very professional explained everything. Left everything beat and tidy. Fantastic lads. Better than Dane who put the original installation in. Who was very unprofes... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... もっと見る
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Both Jimmy and Billy were fabulous, total professionals. Had an issue on Friday which was fixed and meant they didn’t finish until about 8.30pm, Jimmy knew all the technical stuff and was a very qui... もっと見る
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Just had a new boiler fitted. Tom and Steve were amazing. Professional, polite and tidy. Great communication. Updating me on progress and when a problem occurred due to house, they quickly found solut... もっと見る
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企業情報
Heatzen について
当該企業による記述
Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..
Government Funded ECO4 Boiler Replacement
Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.
Free Boiler Grant
If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant.
First Time Central Heating
UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost. Free First Time Central Heating Free Boiler Repalcement GrantApply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.
Visit our Website
連絡先
Unit 1 Admiral Business Park 73 Cawdor Street , M30 0ZW, Manchester , 英国
- +441615210099
- info@heatzen.co.uk
- heatzen.co.uk
4.6
優良
316件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 66％に回答しています
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Heatzen からの回答
Hi Sarah,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy and Tom installed central heating
Jimmy and Tom installed the heating, explained what they were doing. Job well done
2026年2月17日
自発的なレビュー
Heatzen からの回答
Hi Andrew,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy Adam and Tom have been very…
Jimmy Adam and Tom have been very efficient with a big job nothing was too much trouble. Thank you 🤩
2026年2月13日
自発的なレビュー
Heatzen からの回答
Hi Amy,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Turned up on time explained everything…
Turned up on time explained everything to be done, worked nonstop did the job in a day. Back boiler removal and water tanks. Very respectful of my home cleaned up very well.
Really nice couple of lads, very happy with the job they have done.5 stars
2026年2月11日
自発的なレビュー
Heatzen からの回答
Hi,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Luke and Ky installed a central heating…
Luke and Ky installed a central heating system for my Mother. They were very friendly, very efficient and very, very tidy. They worked around my Mum who was bed bound and were very careful. I am very impressed and would highly recommend them.
2026年2月9日
自発的なレビュー
Heatzen からの回答
Hi Brian,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
System conversion
Curtis and Max came to do a system convention which was a very unique experience that truly showed how important it is to have individuals who have the skills and ability to compete a task with efficiency, speed and quality. Highly recommend them for any job because of how they work and maintain a clean environment and have great customer service.
2026年2月4日
自発的なレビュー
Heatzen からの回答
Hi Shameem,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Heatzen からの回答
Hi Victoria,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy and Adam were top notch
Jimmy and Adam were top notch . Explained everything and helped where needed. Would fully recommend to anybody who’s lucky enough to get these 2 installers
2026年1月21日
自発的なレビュー
Heatzen からの回答
Hi Matt,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy and adam where very professional…
Jimmy and adam where very professional and helpful right from the start explained everything well and carried out the work quickly and efficiently and we would not hesitate in using there services again.
2026年1月15日
自発的なレビュー
Heatzen からの回答
Hi Gary,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Adam and Jimmy first class service all…
Adam and Jimmy first class service all work done in 1 day couldn’t ask for any more very professional.
2026年1月14日
自発的なレビュー
Heatzen からの回答
Hi Adam,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Heatzen からの回答
Hi Claire,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Adam and jimmy were brillant from start…
Adam and jimmy were brillant from start to finish very very polite and very respectful a pleasure to have in the house
2026年1月8日
自発的なレビュー
Heatzen からの回答
Hi Linda,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Jimmy was very professional and…
Jimmy was very professional and provided excellent service, the work was also very well done and done to a great standard.
2026年1月2日
自発的なレビュー
Heatzen からの回答
Hi Noel,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Not a Positive Experience - Caution Advised
Review of Heatzen – Caution Advised
I did not have a positive experience with Heatzen, and I would urge others to proceed with caution.
I was initially contacted by Heatzen regarding eligibility for an ECO grant boiler. Before any visit, I provided a photograph of my existing system as requested, and I received written confirmation from Heatzen (the day before the visit) stating that I qualified for an ECO grant boiler. My EPC rating was therefore already known to them in advance.
Despite this, one individual who described himself as a “surveyor” travelled a considerable distance (from Manchester to Devon) to visit my property. This immediately struck me as unusual, given the distance involved. During the visit, he took a few photographs but did not carry out anything that could reasonably be described as a proper survey. I have previously had legitimate surveys conducted, and this visit bore no resemblance to that process.
During the visit, I was told that I needed to provide copies of personal documents (including bank statements, council tax bills, and proof of ID) for their “compliance team,” and I was told that the grant would not proceed unless I handed these over before he left. I questioned why this information was required at that stage, but under pressure and trusting what I was told, I eventually provided the documents. In hindsight, I now believe this request was inappropriate.
Approximately a month later, I received an email stating that I did not qualify for a boiler after all, allegedly because my “energy rating was too low.” This explanation made no sense, as my EPC rating was already known to Heatzen before the visit and was even referenced in their earlier correspondence confirming eligibility.
I replied requesting clarification and a copy of the surveyor’s report so I could understand how this conclusion had been reached. I also asked why a site visit had been arranged at all if my EPC rating alone was supposedly sufficient to disqualify me. I have never received a response. It has now been over two months.
Throughout the process, I dealt only with two individuals who appeared to represent the company. The man based at the office was less proficient in English than the one who attended at my property. Communication was inconsistent, follow-up promises were not honoured, and the man in the office appeared unfamiliar with basic details of the product being offered, which was concerning for someone presenting themselves as the owner of the business.
The overall experience does not make sense from a commercial or procedural perspective. Sending someone on a long-distance visit, only to later claim that the application was never viable based on information already available, raises serious questions. I was left without a boiler, without answers, and with ongoing concerns about how my personal data has been handled.
This is my honest experience. I cannot say that Heatzen acted transparently or professionally, and I would strongly advise others to be cautious, particularly about providing personal or financial documentation. I would recommend verifying credentials independently and seeking alternative providers before proceeding. For clarity, I was initially contacted by Heatzen on 6 October. I received their letter advising that my application was unsuccessful on 10 November. I followed this up by email on 17 November but have never received a response.
2025年10月6日
自発的なレビュー
Heatzen からの回答
Thank you for taking the time to share your experience. At Heatzen, we take customer service very seriously. Following this review, we conducted a full internal review of the timeline from initial contact through to the final outcome, and the findings are outlined below for clarity. We would like to clarify several points so that the process is accurately understood.
Firstly, EPC eligibility is not determined solely by an EPC report available online. EPCs can become outdated, and property conditions can change over time. Under the ECO scheme, we are required to assess the current condition of the property and provide photographic evidence to funders to support the energy rating we submit. EPCs prepared by third parties cannot be relied upon as sole evidence, as we have no control over how or when they were produced. This is why a site survey was necessary.
Following the survey, our calculated EPC aligned with the rating available online. However, based on scheme rules, the only technically viable improvement at the property was electric storage heaters. Unfortunately, this measure would not have delivered the required minimum two-band EPC improvement, which is a mandatory requirement of the scheme. We also explored the option of an Air Source Heat Pump, but this was not possible due to the property being listed.
Regarding the survey itself: surveys are arranged only with customer consent and are carried out to determine technical and scheme viability. A survey does not and cannot guarantee installation. If eligibility were certain in advance, there would be no purpose in conducting a survey, which carries a cost to us. At no stage was a 100% installation promise made prior to the assessment.
In terms of surveyor location, Heatzen operates nationwide, with main hubs in London and Manchester. Where local availability is limited, we may deploy surveyors from our main hubs to avoid cancellations and delays. The surveyor’s place of travel does not affect the outcome or quality of the assessment and is intended to ensure continuity of service rather than inconvenience customers.
The documents requested and signed during the visit were scheme-required consent documents. These do not contain vulnerable or inappropriate financial information and are used to authorize data sharing with third-party funders only if a customer qualifies, in line with GDPR requirements. Where an application does not proceed, customer data is securely deleted after the required retention period.
We take data protection, compliance, and communication seriously. Heatzen trades under Proximus Solutions Limited, a company registered with Companies House and accredited with Gas Safe and TrustMark. We have assisted a large number of customers under the ECO scheme, and concerns of this nature are not reflective of the wider feedback we receive.
We regret that the outcome was not as hoped, but the decision was based strictly on scheme rules and technical limitations rather than a lack of transparency or professionalism. We remain available to discuss any outstanding questions directly should clarification still be required.
Jimmy and Adam came to install my…
Jimmy and Adam came to install my boiler and did a good job
2025年12月19日
自発的なレビュー
Heatzen からの回答
Hi Phill,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Heatzen からの回答
Hi Leslie,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Having used this company
Having used this company. The engineers headed by Curtis and Sean were extremely professional and helpful. They worked hard installing radiators and removing the warm air. Thank you for making it easy for me.
2025年12月9日
自発的なレビュー
Heatzen からの回答
Hi Sylvia,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Reasonable
One of the rooms wasnt done as I expected and as I asked for and the response was « Ive should ive seen before this disappoiting « pipes fitted too hi above the floor … not happy
The type of radiators were not the ones we agreeed at the start … also!!
2025年12月12日
自発的なレビュー
Jimmy and Adam arrived and installed…
Jimmy and Adam arrived and installed our new boiler very happy with the work man ship
Would definitely recommend them
2025年12月11日
自発的なレビュー
Heatzen からの回答
Hi,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
Excellent service
Excellent service. Very professional. Clean, Tidy and efficient. Would highly recommend. Luke & Ky went above and beyond to install the boiler and managed to overcome all the problems that was thrown at them . Thank you .
2025年12月5日
自発的なレビュー
Heatzen からの回答
Hi Liza,
We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.
Kind regards,
Heatzen
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