I've had a great experience with HelloFresh NZ. The meals are delicious, the ingredients are fresh, and the recipes are easy to follow. It makes meal planning and cooking so much simpler, even on bu... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
I signed up for the free trial because I wanted to try the service before committing to a subscription. After signing up, I cancelled my subscription, but the website still indicated that my trial box... ãã£ãšèŠã
Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
We have noticed recently the quality & quantity of the produce has improved greatly. Credits on poor quality items have always been easy to get but it was a bit of a hassle to do it regularly. We only... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
é£çµ¡å
ãã¥ãŒãžãŒã©ã³ã
- hellofresh.co.nz
4.0
ã»ãŒæºè¶³
1äžä»¶ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
The box was on the courier for 8 hoursâŠ
The box was on the courier for 8 hours and when I contacted HellonFresh, they said don't worry abou it. The box turned up soggy and damp. I was not happy
2026幎4æ24æ¥
HelloFresh New Zealand ããã®åç
Hi Debs,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
All your meals have been amazing
2026幎3æ3æ¥
HelloFresh New Zealand ããã®åç
We're glad you enjoyed your meals! Thank you for your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
HelloFresh New Zealand ããã®åç
We are so happy you are enjoying our recipes and meals! Thank you for your feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanchð
Quality concern
We were really looking forward to the meal, but the salmon was tasteless. So disappointed.
The chicken breast needed to be sliced in half horizontally. This is not easy. I think it is something you should get your butchers to do.
2025幎12æ11æ¥
HelloFresh New Zealand ããã®åç
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
The food was relatively easy to makeâŠ
The food was relatively easy to make and tasted pretty good. It always comes on time so we don't have to worry. Compared to other food providers we have tried there a quite a few options, although they are not as diet friendly as some other ones. There are lots of options for kids too.
2026幎4æ14æ¥
HelloFresh New Zealand ããã®åç
We're so glad to hear you enjoy the ease of preparation and taste of our meals, and that our timely delivery is appreciated. We value your feedback regarding our variety and the options for children. We are always working to expand our offerings.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
A great time saver
A great time saver. I had a bad batch of slaw x2 last week but reported it and received a fair refund for the product .
2026幎4æ24æ¥
HelloFresh New Zealand ããã®åç
We're glad to hear you found our service a great time saver. We appreciate you bringing the slaw issue to our attention and are pleased we could resolve it fairly for you.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. ð¬
Happy cooking! ð
- Blanchð
Super convenient and fresh foods noâŠ
Super convenient and fresh foods no matter the size of the family ! Loads of choice and variety
2025幎11æ11æ¥
HelloFresh New Zealand ããã®åç
We're so happy to hear you find our service convenient and our food fresh with great variety! Thank you for your wonderful feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
Very tasty
Very tasty. Though one meal didnât have the mayonnaise that should have been included. If that had been in the bag I would have given excellent review
2026幎5æ12æ¥
HelloFresh New Zealand ããã®åç
We're happy to hear you enjoyed the meal! We apologize for the missing mayonnaise and will ensure our packing process is more thorough.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
The food was ok
The food was ok. We are not typically fancy eaters so the food was fine and the convenience was good. However, we just cancelled our subscription 15 minutes ago because hello fresh arbitrarily changed delivery driver and date. We now receive on a Sunday not a Tuesday at any time from 7am to 9am. When we complained to the driver he rang his boss who abused my wife over the phone telling her to shut up and threatened to go to the police to accuse me of trying to hit his driver, which is absolute rubbish. Two weeks ago we had the local rural delivery driver do our deliveries, a wonderful delivery driver who was known and trusted to leave the box on our table.
2026幎5æ24æ¥
èªçºçãªã¬ãã¥ãŒ
HelloFresh New Zealand ããã®åç
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Daren
Customer Resolution Specialist
HelloFresh
Dear HelloFresh Team,
Dear HelloFresh Team,
I am writing to raise a concern about the manner in which our delivery was handled this morning. The delivery contractor arrived at our front door and quite literally dropped the box onto the wet concrete from about a metre high, with no regard for the fact that the box contains food items that can easily be damaged.
We have been loyal HelloFresh customers for many years and have recommended your service to many friends who have since signed up. Because of this long-standing relationship, it is disappointing to experience behaviour that falls so far below the standard we have come to expect.
This type of handling is completely unacceptable, and we urge management to address this issue with the seriousness it deserves. We value the quality of your service and hope that steps will be taken to ensure this does not happen again.
2026幎5æ23æ¥
èªçºçãªã¬ãã¥ãŒ
HelloFresh New Zealand ããã®åç
Hi Francois,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Daren
Customer Resolution Specialist
HelloFresh
Brilliant recipes easy to follow
Brilliant recipes easy to follow
Food quality is great
2026幎5æ5æ¥
HelloFresh New Zealand ããã®åç
We are so glad you enjoyed our recipes and the food quality! Thank you for your kind words.
- Daren
Do not recommend
Out of 3 deliveries , only one meal was tasty - the rest were Blah. Some recipes steps didn't make sense.
This week I did not receive an email that my next order date was due, therefore I did not get to choose the meals - instead, they deducted the $ from my account - I called Hello Fresh to cancel the order which is 5-6 days away from delivery but was told I missed the cut off - they selected the meals and there is no way anyone in our household would eat them. I ended up canceling my subscription , they gave me a 50% refund -I told them not to send the food , it would be wasted - the agent said it was too late ..... 6 days away? Unfortunately the quality of food and the online ordering system is not good enough - I would not recommend Hello Fresh.
2026幎5æ21æ¥
èªçºçãªã¬ãã¥ãŒ
HelloFresh New Zealand ããã®åç
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Blanch
Customer Resolution Specialist
HelloFresh
HelloFresh New Zealand ããã®åç
Thank you for your wonderful five-star review! We're so glad you enjoy our recipes and fresh ingredients.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
Wonderful and the healthy veryâŠ
Wonderful and the healthy very recommended.
2026幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
HelloFresh New Zealand ããã®åç
We are so happy you enjoyed your experience. Thank you for your wonderful feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
No fuss, no worry you might not have what you need for the meals.
I love the fact that at least 3 times a week I don't have to think about what I'm doing for dinner when I get home, and I know that all the ingredients will be there.
Also the meals are very yummy!
2026幎3æ10æ¥
HelloFresh New Zealand ããã®åç
We are so glad to hear that our meals bring such convenience and deliciousness to your evenings! It's wonderful to know we can help simplify your dinner routine.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
Regular communication
Regular communication, easy app/site to navigate, Bonuses for long lasting clientele
2026幎3æ13æ¥
èªçºçãªã¬ãã¥ãŒ
HelloFresh New Zealand ããã®åç
We're so glad you appreciate our communication, easy navigation, and bonuses! Thank you for your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
HelloFresh New Zealand ããã®åç
We're so glad you enjoyed the recipes and food! Thank you for your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
This week our box was not delivered onâŠ
This week our box was not delivered on the correct day. Last time two ingredients were missing - one from one meal and another from a different meal. A couple of previous times we have had old ingredients- a carrot was all wrinkled and had gone black in places. Overall we are becoming less satisfied with Hello Fresh.
2025幎12æ9æ¥
HelloFresh New Zealand ããã®åç
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Great portion sizes
Great portion sizes, tasty meals. Can pick and choose what suits your family.
2026幎5æ8æ¥
HelloFresh New Zealand ããã®åç
We're so glad you enjoyed our tasty meals and portion sizes. Thank you for your positive feedback!
- Daren
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ããã確èªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã