hertz.se レビュー 128

Usel hantering från bokning till avslut.

Urusel information där viktig information om km-ersättning inte nämns när man bokar fast pris via Care By Volvo. Leverans av bil som nästintill kan klassas som en folkracebil med skador över i princip hela bilen. Som dessutom lämnats blöt på insidan som de låtit torka i ett garage med resultat av att åka omkring i en stank av mögel.
En bot som blåst av från bil vars adminavgift av Hertz kostar mer än själva boten med motiveringen att de uppenbarligen har 7000 bilar med konstanta böter. Måste vara oerhört betungande att debitera ett kreditkort.
En prissättning som är helt orimlig.

Hertz är praktexemplet och definitionen av usel service från början till slut. Man förväntar sig bra mycket mer av ett ledande företag inom sin nisch

George
23 Sep 2021
Överraskad blev jag. Jag har läst mycket negativt om företaget men blev faktiskt nöjd. Bilen var in på verkstad och fick en el bil Renault Zoe. Har själv en Renault Zoe. Ingen tanknings krav eller liknande som följer med hyrning av bensin bil. Regnade inte under tiden jag hade bilen så den var lika ren vid inlämningen som när jag fick den. Depositionsavgiften fick jag tillbaka efter en bankdag. Jätte nöjd. Hertz hyrbilar, Örebro | Rejmes

Otrevlig personal, får ej tbx deposition, svarar ej när man ringer.

If I could give the Hertz in South Austin 0 stars, I would. Very unprofessional and disorganized. I booked a car through Priceline, and Priceline allowed me to book the car for 12:00PM, the same time that the location closed. You would think Hertz would communicate this to their partner—Priceline. Furthermore, the individual working at the south Austin location on July 3rd was extremely rude. I walked up to enter the building and she stood in front of my to block off the door and asked if I was there to pick up a car. I said yes and she said they were closed and then proceeded to ask if I had a reservation. I said I did and she said well we’re closed. I asked why would they allow me to book for 12 if Hertz closed at 12 and she just looked at me like she was annoyed. I asked her if there was anyway she could put me in a car as it was only 12:05 at that point and she said no because everything was already locked up for the day. I do not recommend booking your rental with hertz, especially the south Austin location. Very bad customer service.

Skriver här då Hertz i över en vecka inte har svarat eller agerat på mina två mejl samt ett Messengermeddelande via FB. Hertz håller fortfarande en stor reservation på mitt konto trots att bilen lämnades tillbaka för 10 dagar sedan. Tyvärr har jag inte kunnat ringa Hertz mellan 10-15.

Hertz Täby
Sämsta upplevelsen
Otrevligaste tjejen både på telefon och plats (Natalie)
Har aldrig nånsin blivit bemöt på det viset, jätte tråkigt verkligen.
Ingen service överhuvudtaget
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Dem blåser bara folk dem drar pengar från era konto hur dem vill när dem vill. Vara försiktig och hyr aldrig hus denna företag, dem har blåst mig nästa 5500 kr utan någon special anledning asså, aldrig hur bil hus dem snälla.

UNDVIK!!!
Vi blev blåsta både på pengar och tid. De la till en avgift på 600:- yta. Vårt godkännande och gav oss dessutom fel adress på bekräftelsen vilket gjorde att vi förlorade 1,5h. Hertz i Kalmar tog heller inget ansvar. Pinsamt av Hertz som etablerad aktör. Undvik både Rental-Cars och Hertz!

Obefintlig service. Fick hyra en bil som servicen låg efter på. Vilket innebar att vi fick åka till en mack och bland annat fylla på motorolja. Försökt kontakta Hertz om detta men de svarar ej.

Försöker komma fram på telefon för att förlänga hyr tiden. Har väntat i 2 timmar nu! Och ni svarar inte heller på mejl, skrev till er för 10 dagar sedan. Värsta jag varit med om! NOLL service! Dessutom fick vi låna en bil som inte är minsta likvärdig vår lyxiga bil. Och enligt försäkringen utlovas en likvärdig bil.

så dålig service att det inte finns, ej rekommenderas alls. gå inte ditt ens

Disgraceful customer service after being wrongfully charged it took me almost four weeks to get the money back! Because there complaints team have no way of phoning them and they just ignored all my emails. Finally managed to get the money back that I was owed!! Never using them again and I suggest to anyone reading this not to use them

Är glad att ni gått i konkurs. När ni stal pengar ifrån mig när jag som fattig student kunde jag inte annat än att önska att ni skulle en dag brinna i helvetet. Jag fick betala för en skada på en bil som redan var registrerad sedan tidigare enligt bilens försäkringspapper och betalade aldrig tillbaka pengarna ni stal ifrån mig. Nu väntar jag på er när ni behöver sjukskrivningar och är deprimerade för att ni inte har något jobb.

I HAD A BAD EXPERIENCE WITH HERTZ GLOBAL RENT A CAR RECENTLY. I BEEN DOING BUSINESS WITH HERTZ SINCE 2009 & CURRENTLY. ALSO IM A FIVE STAR MEMBER AS WELL.

DURING THE COVID -19 CRISIS, THE HERTZ RESERVATION DEPT AGENT HAD PLACED @ LEAST 7 "PROMOTIONAL COUPON" TOWARD MY RENTAL SINCE THE MONTH OF APRIL, 2020 & CURRENTLY, THAT ALWAYS GAVE ME A VERY LOW BALANCE TO PAY, THAT I WAS SO THANKFUL FOR,THAT I TOLD THESE RESERV/AGENT, WITHOUT USING MY POINTS. TWO TOTALLY DIFFERENT THING, WHEN THEY APPLY PROMOTIONAL COUPONS, TOWARD YOUR RENTAL. I FOUND OUT DURING MY LAST 2 RENTALS IN JUNE,2020 AFTER RECIEVING 2 MORE "PROMOTIONAL COUPONS" FROM HERTZ AGENTS, FOR $140.72 & ANOTHER FOR $212.67 TOWARD 2 DIFFERENT RENTALS (WITHOUT USING MY AWARD POINTS) THE HERTZ RESERV/AGENT HAD TOOK WAY OVER 1500 POINTS OUT OF MY ACCOUNT WITHOUT MY NOTICE, WHEN SHE HAD APPLY THESE 2 DIFFERENT "PROMOTIONAL COUPONS," ON 2 DIFFERENT RENTALS. AFTER I SENT 2 E-MAIL TO THE HERTZ CUST/SERV & TALKED TWICE WITH THE HERTZ EXECUTIVE CARE DEPT, WITH A CASE NUMBER FOR MY COMPLAINTS. THERE WAS 3 LOYALTY DEPT AGENT REFUSED TO DO THEIR JOB, AFTER 1 AGENT HAD HUNG THE PHONE UP ON ME.
THIS DISGUSTING PATHETIC HERTZ GLOBAL RENT A CAR HAD TURNED FROM "BAD TO WORSE" WHEN THIS "GREEDY" CORPORATIONS HAD STOLE & TOOK AWAY MY AWARD POINTS THAT I HAD EARNED. THIS IS BAD BUSINESS DECEPTIONS PRACTICES WITH NO INTEGRITY FOR THEIR 5 STAR MEMBER LOYAL CUSTOMER. HERTZ ALWAYS MENTIONED "THANK U FOR BEING A LOYAL 5 STAR MEMBER CUSTOMER, & FOR IS TO GIVE THEM "FEEDBACK"OF HOW THEY CAN SERVE BETTER THEIR CUSTOMERS. THIS IS SO "HIPOCRITICAL & HIPOCRISY" CAUSE HERTZ PATTERNS BEHAVIOR, WHEN THEY ARE MISTREATING PEOPLE WITH SO MUCH DISRESPECT. I HAD MANY PROBLEMS WITH HERTZ IN THE PAST ABOUT MISSING AWARD POINTS, & ABOUT 8 TIMES OUT OF 10 MY PROBLEM WAS RESOLVED TO MY SATISFACTION, EXCEPT THIS LAST INCIDENT OF THE MISTAKES & ERROR THAT HERTZ MADE, AS THE COMPANY EMPLOYEES IS IN "DENIAL" BY FAILING MISERABLY TO CORRECT THIS SIMPLE PROBLEM. MY PREVIOUS AWARD POINTS WAS 4,899. I CALCULATED THAT MY AWARD POINTS SHOULD BE @ LEAST 5,400 CAUSE 5 STAR MEMBERS GET AN EXTRA 25% BONUS POINTS, ALSO I DIDN'T RECIEVED MY OTHER ACCUMULATION POINTS DURING MY LAST 2 RENTAL IN JUNE, 2020.
SOMEDAY, HERTZ GLOBAL WILL HAVE TO REAP THE EVIL SEEDS THEY HAD INTENTIONALLY DONE TO INNOCENT MEMBERS & CUSTOMERS, WITH THEIR ONGOING ARROGANT BEHAVIOR OF MISLEADING, DECEPTIONS, STEALING, WHILE TAKING FROM THEIR MEMBERS, OF THE BENEFITS THEY HAVE EARNED, FROM THEIR LOYAL MEMBERS, IT'S TOTALLY "WRONG" WHEN HERTZ CONTINUES TO TAKE ADVANTAGE OF THEIR MEMBERS & CUSTOMERS, IN ANYWAY THEY CAN FOR THEIR "SELFISH" GAIN. HERTZ GLOBAL EMPLOYEES NEEDS TO BE HELD ACCOUNTABLE!!

Hyrde en fräsch V90 från Rejmes Norrköping. Serviceinriktad personal som tog sig tid att hyra ut bilen. Inget strul vid återlämning heller. Klockrent.

Booked through Expedia for the Shadeland location in Indiana the staff was terrible. I will never rent through Hertz I’ll stick with Enterprise!

We rented a car with self service and we thought that was going to be easy to pick up. on the contrary, self service kiosk did not work, had to spend more than 20 min with customer service on the phone because my driving license was not scanning. There was another German guy in front of me who had the same issue. If you re not Swedish and you need to use the self service kioks, don't rent with Hertz! Your trip will delayed and you ll end up really frustrated and angry.
On top of all, they charged me 38kr fee out of nowhere.
they dont have the competitive advantage to claim such high prices compared to other vendors. Both the German guy and I agreed we shall never use Hertz ever again.

Rude customer service who insist that you are not hiring a car when you pay for it only locking in a price that if there is a car available you can then have it, even though they insist on taking the money out your account and then dont provide the car hire.
Frosty staff in-store that can't even acknowledge you or apologise for the problem insisting it is not their problem.
Avoid at all costs.

This company is part of a group of four. Hertz, Thrifty, Dollar, and Firefly. Their practises are verging upon illegal and at best very shady business. Prepare to be conned into taking out extortionate extra insurance, pay for breakdown cover !! and if you have your own excess cover you will suddenly discover that you are accused of marking the car you rented and receiving a fictitious claim for payment knowing that your insurance company will pay. Beware also the search groups that recommend these hire companies because the search groups are owned by Hertz too. ON NO ACCOUNT RENT ANYTHING FROM ANY OF THESE COMPANIES, YOU WILL BE RIPPED OFF !!!

Don’t ever take a car from hertz the worst company ever. Destroyed our vacation