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HOME RESPONSE 360 レビュー 

1,199
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TrustScore 5段階評価の4.5

4.3

ガス設置サービス
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... もっと見る

企業が回答しました

5つ星のうち5の評価

Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... もっと見る

企業が回答しました

5つ星のうち5の評価

Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... もっと見る

企業が回答しました

5つ星のうち5の評価

Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... もっと見る

企業が回答しました

企業情報

  1. ガス設置サービス
  2. ・
  3. ガス技術者
  4. ボイラー提供業者
  5. 電気工
  6. 配管工
  7. 防火サービス

さまざまな外部ソースから提供された情報

WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies

連絡先

4.3

優良

TrustScore 5段階評価の4.5

1199件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.3

すべてのレビュー

(1,199)

過去12か月のレビュー数: 2件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Polite friendly

2023年6月1日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
Home Response 360


5つ星のうち5の評価

Excellent Engineer

2023年5月30日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home response 360 customer.

Kind Regards,
Home response 360

5つ星のうち5の評価

The engineer was absolutely brilliant

The engineer was absolutely brilliant
Polite , knowledgeable, very thorough,
Definitely recommend

2023年5月30日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home response 360 customer.

Kind Regards,
Home response 360

5つ星のうち5の評価

Engineer was friendly and polite

Engineer was friendly and polite. Left place tidy

2023年5月26日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home response 360 customer.

Kind Regards,
Home response 360

5つ星のうち5の評価

Excellent service by home response 360

Excellent service by home response 360. They sent an engineer out within 24 hours to sort my boiler out and restore my heating and hot water as there was a component missing from the boiler. The customer service team over the phone were amazing and sorted my problem straight away

2023年5月25日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear Antonio,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home response 360 customer.

Kind Regards,
Home response 360

5つ星のうち5の評価

Boiler service

I have my boiler serviced every year, so it’s a chance to ask the engineer all possible questions. The engineer was competent and polite

2023年5月24日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Very professional and experienced…

Very professional and experienced engineer. Diagnosed fault straight away and resolved the problem. Highly recommended cove.

2023年5月24日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

First-class team

The staff are friendly and really polite when ringing to make your service appointment.
The engineer Scott was very professional and mindful of our home. He explained everything to us he was a really nice gentleman

2023年5月22日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear Lesley,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Scott's manager receives this feedback so that he gets the praise that he deserves.

Thanks for being a Home Response 360 customer.


Kind Regards,
Home Response 360

5つ星のうち5の評価

Boiler Serviced. No Problems.

Job ref. 958500-1
Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took on board. Overall a good experience.

2023年5月22日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

I have already left a review.

I have already left a review.
But to repeat, I was very happy with the way they handled my request. They informed me at every step and the Plumber who turned up was on time and very professional. I was very happy with his work and he said I could call back if there was any problem later, but that he was confident that the problem was solved.

2023年5月21日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hello,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち4の評価

Engineer attended promptly

Engineer attended promptly. He was polite and helpful.

2023年5月18日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hello,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Great service

Great service! Very pleased with results

2023年5月18日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

We are so grateful for your kind words. Thanks for sharing your review with us and the community

Kind Regards,
Home Response 360

5つ星のうち5の評価

Wayne was fantastic

Wayne was fantastic. He was polite, quick and explained everything

2023年5月18日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear Tom,

We are so grateful for your kind words. Thanks for sharing your review with us and the community

Kind Regards,
Home Response 360

5つ星のうち5の評価

very easy to arrange annual boiler service

very easy to arrange annual boiler service via e mail sent to me.
the engineer who came was very friendly but professional at the same time

would recommend

2023年5月16日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
Home Response 360

5つ星のうち5の評価

The engineer was courteous and polite

The engineer was courteous and polite. He rang prior to the appointment and wore shoe covers. He left the area tidy

2023年5月11日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,

Home Response 360

5つ星のうち5の評価

Fantastic service

The engineer arrived on time and was very polite and helpful. He left the place spotlessly clean and made sure I knew exactly what he had done. I really cannot fault the service he provided. I would highly recommend him.

2023年5月11日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Great engineer

Great engineer
Good company
Great price

2023年5月11日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち4の評価

Home Rescue supported my boiler service…

Home Rescue supported my boiler service and did a good job at calling and arranging the service. The inspector did the job quickly and easily and called ahead of time to ensure I was in.

2023年5月11日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

The engineer was really pleasant and…

The engineer was really pleasant and was very efficient. He was the same engineer as last year.

2023年5月11日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Leak on WC cistern

Engineer kept me informed when on the way and was on time very knowledgeable very clean very impressed with workmanship job completed

2023年5月4日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear Keith,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

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