Spent 30 mins on hold for support, Eamonn answered and put me immediately back on hold with no answer for another 30 mins. Overpriced and support has become non-existant
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Declan has been the best customer support we have ever gotten. He bent over backwards for us, helping us with ever question we had and giving us help with what to do next the whole way. We had trouble... もっと見る
Hosting Ireland provide our web application with hosting and other auxilary services which are fast, stable, secue and reliable. Using them as hosts allows us to deliver our 99.9% uptime SLA with ou... もっと見る
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I´ve been with hosting ireland for many years now and I couldn´t recommend them more. The customer support is the best i ever experienced, quick replies, no question too dumb, and great responses. I w... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hosting Ireland is Ireland's leading provider of web hosting solutions and domain names, specialising in Shared Website Hosting, Cloud Hosting, VPS Hosting and Dedicated Servers.
連絡先
Deltona House, Six Crossroads Business Park, X91 TX8Y , Waterford, アイルランド
- 01 9020020
- info@hostingireland.ie
- hostingireland.ie
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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 28%に回答しています
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この企業のTrustpilot 利用方法
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Excellent Support
I've been with Hosting Ireland for years and their support staff is just excellent in assisting. Big shoutout to Aaron Roche today for super quick and efficient support!

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Excellent customer support and quick…
Excellent customer support and quick and efficient to solve any problems, highly recommend

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Excellent Support and Fast Issue Resolution
We had a great experience with Hosting Ireland. Their support team responded to my website query very quickly and resolved my issue almost instantly. The whole process was smooth, professional, and efficient. It's reassuring to know there's a reliable team ready to help whenever needed. Highly recommended for their excellent customer support!

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I have been with Hosting Ireland for…
I have been with Hosting Ireland for decades! the support is friendly, calm and effective. There is always a solution to any issues as well ans a genuine human interaction

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Over twenty years of great support
I have been with Hosting Ireland for over twenty years now, and I have found their service impeccable. Whenever there is any issue, they are on to it at once, and the problem has always been solved within 24 hours (or less). And they are always friendly :-)

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Almost 20 years now using Hosting…
Almost 20 years now using Hosting Ireland, recommend them to all of my clients. Customer service is the best in the business!

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Prompt, efficient solutions
Over several years the team at Hosting Ireland have attended to every technical difficulty promptly, efficiently and with providing solutions that work.

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Excellent supportnd team are very…
Excellent supportnd team are very helpful. Highly recommend Arron in support specially.

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I’ve always found Hosting Ireland…
I’ve always found Hosting Ireland extremely helpful and quick to deal with any issues that arise. Their support team responds promptly, explains things clearly, and gets problems resolved without unnecessary delays. It’s reassuring to know there’s reliable support there when needed. Highly recommend Hosting Ireland for their excellent customer service.

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Great company to deal with
Great company to deal with. Very trustworthy and reliable. Excellent customer service both by phone and email. They always respond quickly and deal with all enquiries efficiently. Would highly recommend them.
Inis Communications

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The BIG Let Down
As soon as I got on top of matters .. as soon as I left them a great review...then everything goes pear shaped. Customer Support and back up becomes pretty dismal.
Does anybody know of a stress free internet company to deal with in Ireland?

Hosting Ireland からの回答
Professional and speedy support
We were very pleased with the support provided by the Hosting Ireland team. Our issue was reviewed on the same day, and we received regular updates throughout the process, keeping us informed of the progress. The issue was successfully resolved the following day. Communication with the team was efficient, professional, and responsive, and we were very impressed by the speed and quality of the customer service.

Hosting Ireland からの回答
Great support when needed
Support always great when I have any questions they go above and beyond. Great service. highly recommended

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thanx
Dean working the customer service phone is the best, very patient and profesional!

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5 years, a satisfied, repeat customer
I have been with Hosting Ireland for 5 years with 3 different businesses.
Their service is simply superb!
My latest interaction with Stephen saw him take proactive action to assist me in consolidating my services and saving money.
Excellent!!

Hosting Ireland からの回答
Hosting Ireland managed to turn what…
Hosting Ireland managed to turn what should have been a routine spam handling event into what appears to be a serious mailbox integrity failure. After our email account was flagged for outbound spam, which we accepted and understood, we expected temporary restrictions, suspension, rate limiting, or some form of investigation. What we did not expect was to log in and find that roughly six months of historical sent mail had disappeared immediately after the account was restricted. The timing of this is what makes it especially concerning.
This was not user error. No one deleted these emails. No purge was initiated, no mailbox cleanup rules existed, and no local mail client retention policy was in place that could explain a sudden and selective loss of historical sent data. Yet the immediate response from Hosting Ireland was to insist that we must have deleted them ourselves.
From a technical standpoint, that explanation made very little sense. The issue only appeared after the account was flagged and locked, which strongly suggests something happened during or after their anti-spam enforcement process. Whether this was a mailbox index corruption issue, an IMAP folder state inconsistency, a backend mailstore rollback, or some kind of server-side automation affecting mailbox metadata, it was clearly something that warranted investigation rather than immediate blame shifting.
What made the experience significantly worse was the complete lack of technical competence from support. IMAP activity, deletion events, folder state changes, or checking whether any backend processes had affected mailbox consistency during the restriction, the response was essentially to dismiss the issue and repeatedly claim that we had deleted the data ourselves. It felt like there was no real understanding of mailbox architecture, synchronization behaviour, or even basic forensic troubleshooting.
To make matters worse, after what appears to have been a provider side issue that coincided exactly with their spam flagging action, they then had the audacity to charge us to restore the missing emails (which hasn’t commenced yet). Charging a customer to recover data that disappeared immediately after an account level intervention by the provider is extremely difficult to justify.
If your business depends on email continuity, mailbox integrity, and support staff who can actually investigate technical issues rather than defaulting to blame, this was an incredibly poor experience. An account being flagged for spam is one issue. Historical sent mail disappearing immediately afterwards, followed by denial, poor technical handling, and a paid restore request, is something far more concerning. Very disappointing.
Done the complete opposite to what me…
Done the complete opposite to what me the customer asked them to do .
Disappointed to say the least with hosting Ireland they have gone down hill in the last 2/3 years .
I have lots of domain names paid for some till the end of 2026 and some guy called Aaron notified me today that he cancelled all 70 domain names .
Not acceptable .
They billed me for years without…
They billed me for years without providing a service. I'm not very familiar with online hosting and how it all works but these guys really take advantage of that. They billed me monthly for a service they didn't actually provide. Of course their terms and conditions have it all wrapped up and protect them. I don't know how they sleep at night.
Poor support and unresolved domain issue
I would be very careful using Hosting Ireland. My experience has been extremely frustrating.
I had an issue involving a domain name change/registration process. I provided the information requested, but the ticket appears to have been closed without the matter being resolved. The domain is now in an expired/redemption status, and I am being told I may have to pay a large fee to fix it.
I also spoke with a support agent named Declan, and the call was very poor. I did not feel I was given a fair chance to explain the issue, and the tone of the call was angry and unhelpful.
At this stage I am trying to get written clarification on what happened, why the ticket was closed, and why I am being asked to pay more when the original process was not completed.
Based on my experience, I would not recommend them.
Long-time customer but domain transfers made unnecessarily difficult
I've been a customer for over 10 years, but transferring domains out has proven unnecessarily complicated. While EPP codes should be easily accessible via a simple link click, this doesn't work for all domains. Instead, you're forced to create support tickets and submit multiple requests. It feels like a deliberate tactic to discourage customers from moving to more affordable providers. Their .ie domain pricing is particularly excessive, which is why I'm looking elsewhere.

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