HOUSE OF PEARLS レビュー 

HOUSE OF PEARLS からの回答

2026年6月29日

Dear customer,

We’re sorry to hear that you have not received your order yet. We understand how frustrating it is to be waiting for your pearls, especially after paying for shipping.

After reviewing the tracking, the parcel is showing as delivered on June 28 to Pomfret Center, CT, with the delivery note indicating “other secured location.” Sometimes this can mean the package was left in a mailbox, parcel locker, front desk, side door, or another safe place at the delivery address.

Please check any secure delivery areas, mailbox/parcel locker, front desk, household members, or neighbors. If you still cannot locate the package, please contact us at [contact@houseofpearls.com](mailto:contact@houseofpearls.com) with your order number, and our customer care team will help investigate with the carrier.

We apologize for the inconvenience and will do our best to assist.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月29日

Dear customer,

Thank you so much for your lovely review. We’re delighted to hear that the earrings and brooches made such beautiful birthday presents.

It means a lot to know that you loved the pearls and craftsmanship. We truly appreciate you choosing House of Pearls and taking the time to share your experience.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear Michelle,

We take all concerns seriously, but we are unable to verify this review as a customer experience with House of Pearls.

This review does not appear to describe a recent order, product purchase, or customer service interaction with our store. House of Pearls is committed to offering genuine cultured pearl jewelry, and each order is checked before shipping according to our product quality standards.

If this review relates to an actual purchase from House of Pearls, please provide your order number, full name, email address used at checkout, and purchase date through Trustpilot’s information request so we can investigate properly.

Thank you,
House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear Gillian,

We’re sorry to hear about your frustration with our emails. This is not the experience we want anyone to have with House of Pearls.

If you unsubscribed but continued to receive marketing emails, we would like to investigate this immediately and make sure your email preferences are correctly updated. We have requested more information through Trustpilot so we can identify the email address involved and review our records.

Please provide the email address used to sign up or receive our emails through Trustpilot’s information request, or contact us directly at [contact@houseofpearls.com](mailto:contact@houseofpearls.com). We will check this and ensure you are fully removed from any marketing communications if that is your preference.

Thank you for bringing this to our attention.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日 に更新

Dear Ryan,

Thank you for sharing your feedback. We’re sorry that your original Christmas gift order did not meet your expectations, especially regarding the packaging and the necklace issue after purchase.

After reviewing your case, we were able to identify your order and confirm that our customer care team arranged a replacement necklace free of charge on January 24. We hope this helped resolve the issue, and we apologize again for the disappointment with the original order.

If you have not received the replacement or if there is still anything unresolved, please contact us at [contact@houseofpearls.com](mailto:contact@houseofpearls.com) so our team can review it further.

Thank you,
House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear customer,

We’re very sorry to hear about your experience. This is not the standard we want for House of Pearls, and we understand how disappointing it must have been to receive earrings with damaged or bent backings.

While earrings may have return restrictions for hygiene reasons, any item that arrives damaged should be reviewed separately by our customer care team. We would like to look into your order again and check the photos, packaging, and product condition at delivery.

We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and clear photos of the earrings and backings. Once we have the details, our team will review the case and assist with an appropriate resolution.

Thank you for bringing this to our attention.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear customer,

We’re very sorry for the frustration and lack of timely communication regarding your order. This is not the experience we want for House of Pearls customers.

If an item becomes unavailable after an order is placed, our team should notify the customer as quickly as possible and offer a clear solution, including an alternative item or a refund. We understand how disappointing it is to wait for tracking information and only learn about a stock issue after reaching out.

We have requested more information through Trustpilot so we can identify your order and review what happened. Please provide your order number, full name, and email address used at checkout so our customer care team can look into this immediately and help with the appropriate resolution.

Thank you for bringing this to our attention.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear customer,

We’re very sorry to hear that your first experience with House of Pearls was disappointing. This is not the impression we want any customer to have.

We understand your concerns about the necklace size and chain quality. The necklace should match the product description and photos shown on our website, and we would like to review your order carefully to understand what happened.

We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and photos of the necklace and chain. Once we receive the details, our customer care team will review the case and assist with an appropriate solution.

Thank you for sharing your feedback.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear customer,

We’re truly sorry to hear about your experience. This is not the level of product quality or customer care we want anyone to receive from House of Pearls.

If an earring arrived with the pearl detached or defective, this should be reviewed by our team as a quality issue. We also apologize if your messages were not answered in a timely way. That is not acceptable, and we would like to look into what happened.

We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and photos of the defective earring. Once we have the details, our customer care team will review the case and assist with an appropriate resolution.

Thank you for bringing this to our attention.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear customer,

We’re very sorry to hear that the bracelet broke when your daughter tried it on. This is not the experience we want for House of Pearls customers, and we understand how disappointing and frustrating this must be.

We would like to review your case again as a product quality concern. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and clear photos of the bracelet and the broken area.

Once we have the details, our customer care team will look into what happened and assist with an appropriate resolution.

Thank you for bringing this to our attention.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear customer,

We’re very sorry to hear about your experience and the lack of communication regarding your order. This is not the standard we want for House of Pearls customers.

We understand how frustrating it is to wait without clear updates, and we would like to review what happened with your order and payment. We have requested more information through Trustpilot so we can identify your purchase and investigate this properly.

Please provide your order number, full name, email address used at checkout, and purchase date. Once we have the details, our customer care team will review the case and make sure it has been handled appropriately.

Thank you for bringing this to our attention.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear customer,

We’re very sorry to hear about your disappointment with the golden pearl earrings and the lack of response after you contacted us. This is not the level of customer care we want for House of Pearls, especially for a high-value pearl jewelry purchase.

Golden pearls can naturally vary in tone, overtone, luster, and appearance under different lighting, but the earrings should still match the product description, pearl size, and quality standard shown on our website. We understand your concerns about the pearls appearing dull, greenish, or smaller than expected, and we would like to review this case properly.

We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, purchase date, and clear photos of the earrings in natural light. Once we have the details, our customer care team will review the product and communication history and assist with an appropriate resolution.

Thank you for bringing this to our attention.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear Marcel,

Thank you so much for your kind review. We’re very happy to hear that your order arrived well and that the jewelry matched the photos and expectations on our website.

We truly appreciate you taking the time to share your experience, especially knowing that you had some concerns after reading other feedback. Your honest review means a lot to our team and helps future customers shop with more confidence.

Thank you again for choosing House of Pearls.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Liebe Kundin / Lieber Kunde,

es tut uns sehr leid zu hören, dass Sie mit Ihrer Bestellung enttäuscht sind. Das ist nicht die Erfahrung, die wir unseren Kundinnen und Kunden bei House of Pearls bieten möchten.

Wir nehmen Ihre Rückmeldung bezüglich der Perlengröße sehr ernst. Die gelieferten Perlen sollten der auf unserer Website angegebenen Größe und Produktbeschreibung entsprechen. Daher möchten wir Ihre Bestellung gerne nochmals sorgfältig prüfen.

Wir haben über Trustpilot weitere Informationen angefordert, damit wir Ihre Bestellung identifizieren können. Bitte senden Sie uns Ihre Bestellnummer, den vollständigen Namen, die beim Kauf verwendete E-Mail-Adresse sowie klare Fotos des Schmuckstücks und, wenn möglich, eine Messung der Perlengröße.

Sobald wir diese Informationen erhalten haben, wird unser Kundenservice den Fall prüfen und Ihnen mit einer passenden Lösung weiterhelfen.

Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear customer,

We’re very sorry to hear about your experience. This is not the level of product quality or customer care we want anyone to receive from House of Pearls.

We understand that your concern is specifically about the pearl size advertised versus the pearl size received, as well as the broken clasp. If the earrings were described as 9–10mm, they should match that size range, and any clasp issue should be reviewed as a product quality concern.

We also apologize if our previous communication made you feel dismissed. That was not our intention. We would like to review your case again properly, including the photos and measurements you already provided.

We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and purchase date. Once we have the details, our customer care team will review the product, sizing, clasp issue, and previous communication history, and assist with an appropriate resolution.

Thank you for bringing this to our attention.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年7月1日 に更新

Dear Renata, thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.

We can confirm that your return was received and a refund has been processed to your original payment method. Depending on the bank or card provider, it may take several business days for the refund to appear on your statement.

We would also like to reassure you that our necklace is made with genuine cultured freshwater pearls. We’re sorry to hear about the packaging odor you experienced, and we’ll review this with our packaging team.

We’ve reached out to you privately with the refund confirmation and would be happy to help further if anything is still unclear.

House of Pearls Customer Care

HOUSE OF PEARLS からの回答

2026年6月28日

Dear customer,

We’re sorry to see this review and would like to understand what happened.

At the moment, we are unable to identify your order or the issue from the information provided. House of Pearls takes customer concerns seriously, and we would like to review this properly.

We have requested more information through Trustpilot. Please provide your order number, full name, email address used at checkout, purchase date, and a brief description of the issue so our customer care team can investigate and assist further.

Thank you,
House of Pearls Customer Care