I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... もっと見る
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レビュアーのコメントを見てみましょう
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... もっと見る
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The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... もっと見る
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All good: Justin was punctual, respectful of the property and did the service quickly and efficiently. Not Justin's fault but this is VERY expensive but I presume people swallow the price for the war... もっと見る
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企業情報
当該企業による記述
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
連絡先
4 Abbey Wood Road, ME19 4AB, Kent, 英国
- 0808 122 3344
- sales@imist.com
- imist.com
4.8
優良
273件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful, considerate and efficient
The people who came (on both visits 3/10/25 and 13/10/25) were very helpful and considerate and went about their work with apparent efficiency (though I'm no judge on this!) - and humour.
2025年10月13日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Jane,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineers were helpful, considerate and efficient during your visit.
-iMist
service on domestic installation
I've had the system 6 years now and never had a problem - which is of course the whole point.
This time my service engineer was Nick, who did a great service and explained some of the changes they are making to the installation procedure. All very clear and concise.
I always find getting the service set up is a bit of a pain, as the process is fairly awful really, and it is irksome to be asked for up front payment when the service is usually at least a month down the line, due to the workload.
Service/install number S183171
2025年10月14日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Mick,
Thanks for taking the time to leave a review.
I'm pleased to hear that you have been happy with your system since having it installed, and that Nick was great during your service.
I'm sorry to hear that you find the servicing process somewhat frustrating. As a company, we are committed to enhancing our customer service, so I will ensure that your feedback is shared with the wider team.
-iMist
Fantastic presentation by Eddie
Fantastic presentation to CMP Architects by Eddie. I had a presentation from him at a previous practice, so had to have him back to present here.
Entertaining, as well as sobering presentation, and we all feel like we're a lot more educated in the system and legislations than we have ever been. 5*
2025年10月13日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Lee,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have had not one, but two CPDs from us, and that you have left the sessions feeling entertained and educated about the systems and regulations.
I'll be sure to pass your kind feedback on to Eddie.
-iMist
The service was great
The service was great. The engineer was punctual and explained everything that he was doing.
Better transparency on the pricing of the service would be appreciated. The engineer was onsite for 30 mins, so without any detail the price does seem on the high side.
2025年10月6日
自発的なレビュー
iMist Fire Suppression からの回答
Hi James,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineer was punctual and was able to explain the process to you.
I’m sorry to hear that the pricing felt unclear. We really appreciate you raising this, as transparency is important to us. We're always open to feedback and improving the level of service we provide to our customers, so if you’d be happy to share more details of what would've improved your experience at contactimist@imist.co.uk, we’ll make sure it’s reviewed internally.
Thank you again for choosing iMist.
-iMist
iMist - Sprinkler system
iMist recently serviced our sprinkler system, and we couldn’t be happier with their work. The team was professional, efficient, and kept us updated throughout the process. Everything was completed to a high standard. Highly recommend their friendly and reliable service!
2025年7月23日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Beatrice,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you were happy with the service you received from us and found us professional and efficient throughout the process.
I'll be sure to pass your kind recommendations on to the team.
-iMist
A good presentation of fire and its…
A good presentation of fire and its affects but more than that enough experience to be able to answer questions with authority and clarity
2025年9月25日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Ian,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you enjoyed your CPD presentation, and Eddie was able to answer any questions that you had with authority and clarity.
-iMist
iMist Fire Suppression からの回答
Hi Simon,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have had such a great experience with us.
-iMist
Jack Wallace profesional
Jack Wallace was on time, professional, thorough and prompt. After the service he answered my questions about the system clearly & fully.
This was my first experience of I Mist in person & it was trassuring.
2025年9月26日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Jules,
I'm pleased to hear that Jack was on time, professional and thorough during your service appointment wih us.
I'll be sure to pass your kind words on to the team.
-iMist
iMist installed and maintained the…
iMist installed and maintained the iMist fire suppression system since 2023. We are very happy with the service, communication and recommend to others.
2025年9月19日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Mitesh,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have been happy with the service and communication since having the system installed in 2023. We appreciate your recommendation.
-iMist
Sian's commitment to looking after…
Sian's commitment to looking after clients truly stood out and made a meaningful difference.
It's not every day that you encounter someone so dedicated to ensuring everything runs smoothly. The process was challenging as there was issues with second fix installation, but her professionalism, responsiveness, and thoughtful approach were deeply appreciated.
2025年9月8日
自発的なレビュー
iMist Fire Suppression からの回答
Good afternoon,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Sian’s commitment and professionalism made such a difference, especially through the challenges of the second fix installation.
I'll be sure to share your kind words with Sian and the wider team.
-iMist
Eddie delivered a fab CPD for the team
Eddie delivered a fab CPD for the team. He is clearly passionate about the subject, which comes across in the session.
Very interesting system!
Thank you
2025年9月10日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Ellie,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found Eddie's CPD fab! He is very passionate, and will be pleased to hear that you felt that was conveyed.
I'll be sure to pass your kind feedback on.
-iMist
Q2213738
Q2213738
We had iMIST fire suppression system installed by engineers Jamie, Chad and Brendan. The system was fitted in conjunction with our building team professionally and efficiently. The engineers explained the process well and communicated clearly the work being carried out. Chad and Brendan took time to ensure the piping and mains wiring connected to the iMIST watertank was neatly connected throughout and that we were happy with the final fix/set up.
2025年8月6日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Andy,
Thank you for taking the time to leave us a review.
I'm pleased to hear that our engineers explained the process well and clearly communicated the process to you. It's also great to hear that our pump was nearly connected and that you are happy with the outcome.
I'll be sure to pass your kind words on to the team.
-iMist
iMist Fire Suppression からの回答
Hi Frank,
I'm pleased to hear that you found us to be accommodating, quick to respond and that we were able to explain everything to you clearly.
-iMist
Talk was engaging and informative
Talk was engaging and informative, giving a good overview of what iMist is and does. My colleague and I particularly enjoyed the videos and also Eddie's enthusiasm, knowledge and experience from working as a fire fighter.
2025年8月27日
自発的なレビュー
iMist Fire Suppression からの回答
Good afternoon Alice,
I'm pleased to hear that you enjoyed your CPD with us.
I'll be sure to pass your kind words on to Eddie.
-iMist
Professional and friendly service
Timely, thorough, professional and friendly service engineers. A credit to your company.
2025年8月5日
自発的なレビュー
iMist Fire Suppression からの回答
Good morning,
Thanks for taking the time to leave us a review.
I'm pleased to hear that our servicing engineers were timely, thorough, professional and a credit to the company.
I'll be sure to pass your kind feedback on to the team.
-iMist
Simply Amazing Service from iMist
Just occasionally you come across a company like iMist and receive the most exemplary and wonderful client service. I had originally encountered a few hiccups when I had my misting system fitted, but iMist went above and beyond to address these teething problems. Following this, iMist have delivered the most exceptional client service any customer could wish for. In particular, I would be remiss if I didn’t commend Katy Galloway for the professional and brilliant way she is leading the installation and servicing department. She is a brilliant problem solver, an inspiration to her team and a credit to iMist. Well done iMist, thank you.
2025年8月1日
自発的なレビュー
iMist Fire Suppression からの回答
Good morning Martin,
Thank you so much for your wonderful review.
I’m so pleased to hear that, despite the initial teething problems, our team were able to resolve everything and provide you with the level of service we strive for. Your kind words about Katy are especially appreciated. I’ll be sure to share your feedback with her and the wider team.
– iMist
Our project coordinator Samantha was so helpful.
Our project coordinator Samantha was so helpful.
Both first fix and second fix went well. Overall it could have been a very stressful process, but the design, drawings and pre-install information were clear which really helped.
2025年8月11日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Mark,
Thanks for taking the time to leave us a review.
I’m so pleased to hear that Samantha was able to support you throughout the process and that both the first and second fix went smoothly. It’s great to know that our design, drawings, and pre-installation information helped make the experience straightforward.
I’ll be sure to pass your comments on to Samantha and the rest of the team.
-iMist
Q207698
Q207698
Our engineer Cammy was polite and explained what they would be doing and where they needed access to. The service was efficient and helpful in ensuring the system was working as intended. Thank you
2025年6月24日
自発的なレビュー
iMist Fire Suppression からの回答
Hello,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Cammy was polite and explained the process to you, ensuring the system was working as intended.
I'll be sure to pass your kind words on to the team.
-iMist
Excellent Service
I was fortunate to have been recommended iMist after being told I needed to install sprinklers in the flat above my shop.
I was so pleased that I had. The whole process from start to finish has been excellent. Each member of the team I have had dealings with have been professional and extremely helpful.
I will definitely recommend iMist to others.
2025年7月7日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Claire,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you were happy with the process from start to finish and found our team to be professional and helpful throughout.
I'll be sure to pass your lovely feedback on to the team.
-iMist
Very informative
Very informative, very well presented and well paced with lots of good advice!
The case studies, demonstration of the system, and presentation were very helpful in explaining the system and specification process.
2025年7月17日
自発的なレビュー
iMist Fire Suppression からの回答
Good morning,
I'm pleased to hear that you enjoyed your CPD presentation and found it informative, well presented and full of good advice.
I'll be sure to pass your kind words on to the team.
-iMist
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