I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... もっと見る
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The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... もっと見る
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All good: Justin was punctual, respectful of the property and did the service quickly and efficiently. Not Justin's fault but this is VERY expensive but I presume people swallow the price for the war... もっと見る
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企業情報
当該企業による記述
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
連絡先
4 Abbey Wood Road, ME19 4AB, Kent, 英国
- 0808 122 3344
- sales@imist.com
- imist.com
4.8
優良
273件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Engineer on time and friendly
2025年2月11日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Ri,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineer was on time and friendly.
-iMist
Helpful and responsive
The company are responsive and accommodating.
The engineers were friendly and helpful and took time to explain the system
QS183227
2025年2月7日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Marion,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have found our team to be responsive and accommodating throughout the process.
It's also great that our engineers were friendly and helpful and were able to give you more information about the system.
-iMist
I-mist servicing
My engineer, Brian, was friendly and respectful of the property. Communication was great and kept me informed with what he was doing the whole time. He managed to resolve the issues we were having. Thanks Brian!
2025年2月7日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Kat,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Brian was friendly and respectful of your property during your appointment with us. It's also great that he was able to resolve your issues for you.
-iMist
Prompt and efficient service
Cammy and Brian arrived in the window specified, were tidy and considerate, wore overshoes indoors and completed the service promptly. Minimal intrusion and friendly people. Q2213419
2025年2月7日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Gwen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Cammy and Brian arrived within their specified time, were tidy and considerate and able to complete your service promptly.
I'll be sure to pass on your kind words.
-iMist
My engineer was Ben Hunt
My engineer was Ben Hunt. He arrived on time (a bit early actually, which was great).He was friendly & polite. He got on with the job & was done in no time. Excellent service!
Q32110958-2025
2025年2月4日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Roy,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Ben arrived on time, and was friendly and polite during your appointment.
I'll be sure to pass your kind words on to the team.
-iMist
Imist service
Nick & Cameron came to complete the yearly check on our imist unit. They turned up on time were really polite & friendly and got everything done really quickly & without fuss. Great service!
2025年2月5日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Catherine,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Nick & Cameron were able to complete your system service quickly & without fuss.
I'll be sure to pass your kind words on to the team.
-iMist
iMist Fire Suppression からの回答
Hi Rob,
Thanks for taking the time to leave us a review.
I'm pleased to hear that our annual service was excellent from start to finish.
-iMist
Ethan & Joe were prompt
Ethan & Joe were prompt, polite, knowledgeable and helpful.
2025年1月24日
自発的なレビュー
iMist Fire Suppression からの回答
Hello,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Ethan and Joe were prompt, polite, knowledgeable and helpful during your appointment with us.
-iMist
Visit
Pete and Mike was very friendly and carried out the call simply and swiftly
It was a delightful vist. Thank you gentleman.
2025年1月31日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Jayhanna,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Pete and Mike were very friendly and carried your appointment our simply and swiftly.
I'll be sure to pass your kind feedback on.
-iMist
Expert and efficient
Ben Hunt was expert, skilled, efficient and informative. He shared fascinating info about why the service was required and the important of iMist for the safety of the home. A great experience with this engineer and product. Q-S2314037-2025
2025年1月29日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Rosanna,
Thank you for taking the time to leave us a review.
I'm pleased to hear that you had such a pleasant experience with our engineer, Ben, and our product.
I'll be sure to pass your kind words on to the team.
-iMist
Given great advise from a knowledgeable…
Given great advise from a knowledgeable team. Really professional and trustworthy
2025年1月29日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Kate,
Thanks for taking the time to leave us a review.
I'm delighted to hear that you found our team both professional and trustworthy and that their advice has been helpful to you.
-iMist
We were one of iMist's first customers…
We were one of iMist's first customers in 2016. Really liked the idea of their product - as it's mains supplied there's no big water tank required (as with sprinkler systems).
Initially Building Control were unfamiliar with this new technology, but now realise its significant advantages over other systems.
iMist service engineers have always been efficient, friendly and helpful in explaining how the system works, anything you need to do etc. Tom and Bailey certainly were.
Of course this is an item that you hope never goes into action!
Engineers' names: Tom & Bailey
Q code: 15-0030
2024年1月29日
自発的なレビュー
iMist Fire Suppression からの回答
Good morning,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you were one of our first customers and have been happy with the service you have received over the years.
I'll be sure to pass your kind words on to the team.
-iMist
Ask for Megan
I was going to write a review praising Megan but the previous review sums it up perfectly. Patient, helpful and fast with responses and quotes. Top work.
2025年1月28日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Dominic,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Megan was patient, helpful and quick in her responses.
I'll be sure to pass on your kind words to Megan, and the team.
-iMist
iMist Fire Suppression からの回答
Hi Jacek,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that we have provided you with brilliant customer service.
-iMist
Megan Grebbell at iMist is just great
Megan Grebbell at iMist is just great, Polite, courteous, patient and able to get things done quickly and efficiently. If you want help at iMist, just ask for Megan.
2025年1月16日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Richard,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Megan was polite, courteous and patient, and able to get things done efficiently for you.
I'll be sure to pass your lovely feedback on to Megan, and the wider team.
-iMist
Annual service
Great service . Quick and efficient . Service was done by Mehdi . He was polite and courteous . Thank you. Great all round experience .
Service no 5218825
2025年1月14日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Anne,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Mehdi was polite and courteous during your service and was able to provide you with a great experience.
I'll be sure to pass your kind words on to the team.
-iMist
Joe and Ethan arrived on time were…
Joe and Ethan arrived on time were charming and thoughtful and completed the service S183041 efficiently - good service!
2025年1月13日
自発的なレビュー
iMist Fire Suppression からの回答
Hi David,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Joe and Ethan were charming and thoughtful during your service and were able to complete it efficiently.
-iMist
i Mist annual check
John Ashdown arrived on time asked if we wanted him to take his boots off-grt start! quick tidy work v pleasant manner. and final reminder on shut down procedure.
2025年1月10日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Shelagh,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that John was quick, tidy and very pleasant.
-iMist
iMist Fire Suppression からの回答
Hi Caroline,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you received a professional and friendly service.
-iMist
Efficient IMist service
Engineer John Ashdown attended on time and efficiently undertook a service of our IMist pump and inspected the spray heads. Happy with the customer service
2024年12月12日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Wim,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that John attended on time and efficiently carried out your service.
I'll be sure to pass your kind words on to the team.
-iMist
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