didnt return my remaining deposit money immediately it took 45 pounds and i only used 15. . When I phoned up and an automated service said it can take up to ten working days. this is simply not good e... ãã£ãšèŠã
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Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... ãã£ãšèŠã
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Visited InstaVolt in Whitehaven today for the first time and had a great experience. I bumped into Danny, who clearly works for InstaVolt, as I was a bit unsure about the process and asked for some he... ãã£ãšèŠã
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So glad to have found Instavolt - quick charging, close to amenities to enjoy while we wait (handy with the kids) and really reasonable prices. We're relatively new to electric car but this has made r... ãã£ãšèŠã
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Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
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Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, è±åœ
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.8
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17kw from a50kw charger is not good enough
I have tried using the Instavolt charging system twice now . The first time despite loading £20 onto the app i could not get the app to communicate with the charge point so had to use my credit card to charge the car which cost me 89p per kw at 6am also the charging from 10% would not go above 30kw. This morning again at 6.10 am at Bannatynes in Eastbourne on charger number 1 i was able to use the app and my current charge was at 52% so i wanted to charge it to 80% and it would not charge above 17kw so it took me around 40 mins for a 10kw charge which in my opinion is not good enough for whatever reason . My car has done less than 6k miles and is 18 months old so no battery age issue.
2025幎10æ17æ¥
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instavolt.co.uk ããã®åç
Hi David, thank you for taking the time to leave us a review. We are sorry to hear that you have recently experienced issues when charging with us. Please could you email us at info@instavolt.co.uk with the date and approximate times of your recent charging sessions so that we can look into this for you? Kind regards, the InstaVolt team.
Instavolt is the best
Instavolt is fantastic, efficient, clean, and quick, the best in EV charging.
2025幎10æ17æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Alan, thank you for your 5 star review. We are so glad to hear that you find us to be the best in EV Charging! We look forward to having you on the Network again soon. Kind regards, the InstaVolt team.
I had a lot of problems with chargers
I had a lot of problems with chargers, but never with Instavolt. Always quick and easy to charge the car. Easy acceible and very easy to use. Im recommending Instavolt.
2025幎10æ14æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Michal, thank you for your 5 star review. We are so glad to hear that you find our chargers accessible and easy to use! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Very easy to use as first time
Very easy to use as first time
2025幎10æ13æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Stephen, thank you for your 5 star review. We are glad to hear that you found using our chargers for the first time easy. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Not very pleased that Instavolt has nowâŠ
Not very pleased that Instavolt has now increased off peak charge prices from 54pkh to 60pkh.Now I can charge at Tesla non Tesla cheaper and I pay a monthly subscription of only £4.99 and can
Charge at IONITY for just 43pkh
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi John, thank you for taking the time to leave us a review.
Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability, and an ever-growing network of nationwide chargers. Due to the continued rise in energy and supply costs, we have made the difficult decision to increase our prices.
We understand that price increases are never welcome, and weâve done our best to minimise the impact while remaining committed to offering great value. We regularly review our costs and, whenever possible, will pass any savings back to our customers. We will ensure your feedback is passed onto the relevant teams regarding this.
Kind regards, the InstaVolt team
The app never works for me to takeâŠ
The app never works for me to take advantage of the cheaper rates between 8pm and 7pm. This is the third time of trying to use the app. Out of frustration I have to use my card to pay the full balance.
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon,
Thank you for taking the time to leave us a review.
Weâre very sorry to hear that you were unable to access the off-peak rate through the app, we completely understand how frustrating that must have been.
Please may you provide ourselves with your email address, so we can contact you and investigate the issue further for you?
Thank you for giving us the opportunity to resolve this, we look forward to hearing back from you.
Kind regards, The InstaVolt Team
Chargers always available and neverâŠ
Chargers always available and never have any issues
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon Craig,
Thank you for your five star review! Weâre happy to hear about your positive experience and that our chargers are always readily available to you.
We really appreciate your support and look forward to seeing you on the network again soon.
Kind regards, The InstaVolt Team
Reliable and rapid
Reliable and rapid. Always one available, not far off route. Available for all EVs with just a bank card. Good deals for app or RFID users. Speedy repairs to broken charging points.
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your review! Weâre glad to hear that you find our chargers to be reliable, rapid and that you are taking good advantage of our off-peak rates available to app and RFID users.
We really appreciate your support and look forward to keeping you charged up on many more journeys.
Kind regards, The InstaVolt Team
Used this today
Used this today, no problem. Everything worked.
2025幎10æ8æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello John,
Thank you for your five star review, we are so glad to hear your charging experience with us ran smoothly..
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Bought my car on the Saturday and usedâŠ
Bought my car on the Saturday and used this first on the Sunday. Rapid charging for 10 mins cost £10 which added 35 miles. Great for a quick fix plus easy to use!
2025幎10æ5æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon Jo,
Thank you for your five star review! We are very glad to hear that you found our chargers to be quick and easy to use.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
instavolt.co.uk ããã®åç
Hi Haydn, thank you for your 5 star review. We are so glad to hear that you were able to charge without any issue! We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
They changed off-peak pricing againâŠ
They changed off-peak pricing again without prior warning. Of course up. EXCLUSIVE app price 0.89/kWh is truly "exclusive". Charging speed is very disappointing and absolute darkness at charging stations (need to use phones flashlight to connect cable. Horrible company.
2025幎10æ3æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello, thank you for taking the time to leave us a review, weâre really sorry to hear about your experience and the frustration caused by both the charging speed and the lack of lighting at our station. We completely understand how disappointing this must have been, especially when charging in darker conditions.
Due to the continued rise in energy and supply costs, we have made the difficult decision to increase our prices to £0.89 per kWh (standard) and £0.60 per kWh during off-peak hours (8pmâ7am). We understand that price increases are never welcome, weâve done our best to minimise the impact and remain committed to offering great value. We will always continue to review costs closely, and whenever it is possible to pass savings back to our customers, we will do so.
Your feedback regarding lighting and charging performance has been passed to our Operations team for review, as weâre always looking to improve the safety and reliability of our network.
Thank you for taking the time to share your thoughts â we really appreciate it. Kind regards, the InstaVolt team.
Yet again had trouble with yourâŠ
Yet again had trouble with your instavolt charger at McDonald's. I spend more time trying to start the charging than the actual time it takes to charge my ev. Gave up today after 20 mins, went to mfg charger no problems and cheaper
2025幎10æ3æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Simon,
Thank you for taking the time to leave us a review, we apologise for any inconvenience caused. Please could you email us at info@instavolt.co.uk with the details of your charging session so that we can look into any potential issues for you?
Kind regards, the InstaVolt team.
instavolt.co.uk ããã®åç
Hello, thank you for leaving us a 5 star review. It's great to hear that you had a positive experience on our Network. We look forward to having you charge with us again. Kind regards, the InstaVolt team.
Easy to use
Easy to use, accessible with all points working. First time user, will use again.
2025幎9æ28æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello, thank you for your review. We are so pleased to hear that you found our chargers accessible and easy to use! We hope to have you charging with us again soon. Kind regards, the InstaVolt team.
Fast charge at a cheap priceâŠ
Fast charge at a cheap price brilliant!!!
Couldnât ask for more, happy days!!!
2025幎9æ25æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Stephen, thank you for your 5 star review. We are so glad to hear that you received a fast charge and that you are happy with our pricing. We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
Spent over £33 charging at the pavilionâŠ
Spent over £33 charging at the pavilion square, scarborough chargers only to be hit with a £100 parking fine, absolute daylight robbery!
2025幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello Harry,
Thank you for your review, we are sorry to hear that youâve received a parking fine whilst using our chargers at Pavilion Square
Unfortunately, the parking restrictions are managed by a 3rd party, which means that the existing parking restrictions still apply to customers even when using our charging stations. Our signage in between the chargers states that existing parking restrictions still apply, and this is also outlined on the app. There should also be signage installed by the car park operators that details the specific restrictions.
Having said this, we appreciate the inconvenience caused by this fine and can create a proof of charge document that you can use toâ¯help with your appeal. If you would like us to provide this for you please can you provide the time, date and cost of your charging session, and a copy of the fine if possible to info@instavolt.co.uk.
Kind regards, The InstaVolt Team
Took £45 and havenât sent the moneyâŠ
Took £45 and havenât sent the money back after charge deductions.
2025幎10æ1æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello Darren,
Thank you for your feedback regarding your payment query.â¯
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.â¯
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
If you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and use it to start a charging session. As your payment card is already authenticated on the app, no pre-authorisation fees get taken when you charge via this method.
We do hope the this helps and if you have any other questions or concerns, please let us know at info@instavolt.co.uk.â¯
Kind regards, The InstaVolt Team
Amazing app
Amazing app. Very easy to use and cheap enough for how quickly they charge the vehicle ð
2025幎9æ30æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your five star review, we are so glad to hear that you had an easy and fast experience with our charging station.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Finally decent charging company.
Finally decent charging company.
2025幎9æ30æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your five star review, we are so glad to hear that you had a positive experience with our charging station.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
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