I use iqos iluma i and ploom aura both. Iqos give you good throat hit like actual cigarette but one terea stick only last for couple of minutes or just 14 puffs which is very disappointing whereas plo... ãã£ãšèŠã
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Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... ãã£ãšèŠã
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I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her on... ãã£ãšèŠã
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My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... ãã£ãšèŠã
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IQOS UK ã«ã€ããŠ
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Welcome to IQOS! If youâre an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
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- 0800 432 0000
- iqos.com/gb/en
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Iqosâs customer service is alwaysâŠ
Iqosâs customer service is always excellent. Whether by phone or chat they answer immediately and find a solution. Today I was helped by Sakina to deal with an issue I was having with a misplaced delivery (DHL). She sorted it in 5 minutes. Thank you Saki.
2026幎8æ13æ¥
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IQOS UK ããã®åç
Hi Sadie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service by Maria
Maria, the customer service agent was very helpful and she explained the situation of my order. She escalated the issue to the team responsible for the matter and she offered to assist if the problem would persist. Maria was polite and professional in every moment of our conversation. It was a pleasure to speak with her.
2026幎8æ13æ¥
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IQOS UK ããã®åç
Hi, Flo.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I can't place an order
I can't place an order, worst app , and worst order sistem. An issue appeared, please try again ? Sounds familiar? 0 stars
They're sending me reminders emails that I got something in the basket, when I click it and I want to pay , is keep saying an issue processing the order. I GIVE UP
2026幎8æ12æ¥
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IQOS UK ããã®åç
Hi Tony, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the âspamâ section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Hasnaa was very helpful and kind forâŠ
Hasnaa was very helpful and kind for online purchase. Thank you
2026幎8æ12æ¥
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IQOS UK ããã®åç
Hi, Mahmut.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Good experience and great offer
2026幎8æ12æ¥
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Really good Customer service by Hasnaa !
Really good Customer service by Hasnaa !
2026幎8æ12æ¥
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IQOS UK ããã®åç
Hi Giulia, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
IQOS UK ããã®åç
Hi, T K Kasahun.
Thank you for your kind words.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Good customer service
Hasnaa provided excellent customer service.
2026幎8æ10æ¥
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IQOS UK ããã®åç
Hi Alfie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Arrived at Romford Iqos kiosks stand
Arrived at Romford Iqos kiosks stand
12:15 was served by Ehsan
Whom showed me the devise and the Levia boxes in the tasting booth
Was very informative and helpful
Wonderful customer service
Would recommend this to any smokers and speak to Ehsan .
Bought a device along with 3for 10 with registration. Wonderful deal indeed
2026幎8æ10æ¥
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IQOS UK ããã®åç
Hi David, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I cancelled a subscription but theyâŠ
I cancelled a subscription but they still put it through and when i spoke to customer service with MAROUANE they said they would cancel it and refund me within 10 days with no email confirmation of that and then opted me in for marketing communications that i asked to be opted out so they said thank you and ended the chat???
edit: not only did they not cancel my order as they said, its being shipped today and they also did not email me to discuss further (i checked the spam folder)
2026幎8æ10æ¥
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IQOS UK ããã®åç
Hi Froso, thank you for taking the time in leaving us a review. We appreciate your honest feedback and we are sorry that you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the âspamâ section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
I purchased my Iqos from time2 vapeâŠ
I purchased my Iqos from time2 vape bury st Edmundâs
I had been a smoker for many years however due to health scare quit was still smoking a few cigs and in the morning I missed the hit of real cigarettes
So I tried Iqos though wood itâs now been a month without a cigarette
Thank you Iqos
2026幎7æ6æ¥
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IQOS UK ããã®åç
Hello, Martin.
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Great service
Called to arrange recycling of veev pods, Azzy was very helpful and dealt with issuing the return labels quickly. Great customer service department.
2026幎8æ7æ¥
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IQOS UK ããã®åç
Hi, Tracy.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
SUPERB COMPANY & 1ST CLASS CUSTOMERâŠ
SUPERB COMPANY & 1ST CLASS CUSTOMER SUPPORT/SERVICE RE: AN ORDER I PLACED TODAY .... THE REP/ADVISOR NAMED 'ED' WAS VERY INFORMATIVE & PROFESSIONAL WITH MY QUERY - ED DEALT WITH ME CONSISELY & GREAT KNOWLEDGE OF MY ORDER - EXPLAINED EVERYTHING TO ME IN A SIMPLE/EASY FORMAT - HE MADE ME FEEL STRESS-FREE - A VERY COMPETANT MAN - ALL MY QUERIES/ISSUES HE DEALT WITH EXPERTLY - VERY IMPRESSED ! ALL QUESTIONS WERE ANSWERED 100% PERFECT & THANK YOU ED.
2026幎8æ7æ¥
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IQOS UK ããã®åç
Hi Diana, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
A very helpful guy called Azzy
2026幎8æ7æ¥
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IQOS UK ããã®åç
Hi, Shena.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Marouane was very patient and helpful.
Marouane was very patient and helpful.
2026幎8æ7æ¥
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IQOS UK ããã®åç
Hi, Beatrix.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
MAROUANE Was great even though I wasâŠ
MAROUANE Was great even though I was crossed due to lack of communication from DPD. She helped me but you need to look at your system the unnecessary questions are very annoying. If Iâm logged in and contact the customer care that should be enough. Improve your system so you donât annoy customers.
2026幎8æ7æ¥
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IQOS UK ããã®åç
Hi Eva, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
IQOS
Fantastic company, Iâve been using their products for a few weeks now & am super happy with the way itâs going :).
Ordering is easy and the website is set out nicely.
I had a question about my latest order & was connected quickly to customer service to a lovely lady called Inasse who helped me greatly & sorted it out. Thank you Inasse & Team IQOS.
I can definitely recommend this company.
2026幎8æ6æ¥
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IQOS UK ããã®åç
Hello, Alex .
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Marion, IQOS Team
Great quick conversation!
2026幎8æ6æ¥
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IQOS UK ããã®åç
Hi Andrada, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
Marion, IQOS Team
Really nice operator and was veryâŠ
Really nice operator and was very helpful in ensuring enjoyable product experience
2026幎8æ6æ¥
èªçºçãªã¬ãã¥ãŒ
IQOS UK ããã®åç
Hi, M. Kay.
Thank you for your kind words.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Recently moved from the US to the UK soâŠ
Recently moved from the US to the UK so I was confused on the rewards system here but Marauno helped me understand
2026幎8æ6æ¥
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IQOS UK ããã®åç
Hi Tyler, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
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