I use iqos iluma i and ploom aura both. Iqos give you good throat hit like actual cigarette but one terea stick only last for couple of minutes or just 14 puffs which is very disappointing whereas plo... もっと見る
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Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... もっと見る
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I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her on... もっと見る
企業が回答しました
Maria was fantastic on helping me with a recent order problem. Gave me quick responses and kept everything easy to understand. Appreciate her help. Brilliant customer service.
企業が回答しました
企業情報
IQOS UK について
当該企業による記述
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
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4.4
優良
9655件のレビュー
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Recently moved from the US to the UK so…
Recently moved from the US to the UK so I was confused on the rewards system here but Marauno helped me understand
2026年8月6日
自発的なレビュー
IQOS UK からの回答
Hi Tyler, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Redouane was very patient with me…
Redouane was very patient with me making an online order, many thanks.
2026年8月6日
自発的なレビュー
IQOS UK からの回答
Hi, Mr S J Lunt.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Online Rep Brilliant xx - Missed DPD delivery was not redirected…
Missed DPD delivery was not redirected as requested. iQOS rep Saad was brilliant to resolve issue & action refund immediately as deliver was being sent back to sender
Even got a £10 compensation voucher
Brilliant customer service xx
2026年8月5日
自発的なレビュー
IQOS UK からの回答
Hi Paul, thank you so much for sharing your experience and for all the positive feedback.
It makes us very happy that you have sorted out a convenient solution for you with Saad.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Very connecting customer service…
Very connecting customer service representative. Name was Daisy.
2026年8月5日
自発的なレビュー
IQOS UK からの回答
Hi Mohammad , thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I recently spoke with Daisy over the…
I recently spoke with Daisy over the phone, and she was an absolute pleasure to deal with. Her friendly and approachable manner made the whole experience enjoyable and easy. The product itself provided a smooth and satisfying alternative, exactly what I was looking for. I would definitely recommend this to anyone considering a better option than traditional cigarettes.
2026年7月31日
自発的なレビュー
IQOS UK からの回答
Hi, Sarah.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
IQOS UK からの回答
Hi Oana, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Excellent customer service resolved my delivery issue
I placed an order with next-day delivery, but unfortunately, DHL delayed my parcel. Since I was running out of TEREA sticks, I contacted IQOS customer support. The agent Marouane was fantastic, very polite, understanding, and incredibly quick to respond. IQOS took responsibility for the guaranteed delivery time and offered me a £20 voucher as a goodwill gesture for the inconvenience. They also kindly helped me join the IQOS Club. It is really rare to see a company value its customers this much and resolve issues so smoothly.
2026年8月5日
自発的なレビュー
IQOS UK からの回答
Hi Aga, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Marouane. Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Maria went out of her way to help me as…
Maria went out of her way to help me as I recieved a faulty batch of pods. We were chatting on the live chat and the process went smoothly. She was able to confirm she would send me replacements free of charge which I wasn't expecting. So thank you so much for all your help.
2026年8月4日
自発的なレビュー
IQOS UK からの回答
Hi Nick, thank you for the positive feedback! Should you ever need support with your device in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Poor Battery Life of IQOS Devices
I’ve been an IQOS user for nearly 8 years now but I’m becoming very dissatisfied with the quality of the devices. You buy a starter kit including a machine but within a year or so the battery dies. It’s a common problem and still continues.
The online Customer Service are incredibly unhelpful and only interested in the validity of a one year warranty. I’m sorry but it should be at least 2 years to comply with European law?
To summarise I’d be cautious investing in a starter kit and taking this product on.
2026年8月4日
自発的なレビュー
IQOS UK からの回答
Hi Anthony, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Maria is great helper!
2026年8月4日
自発的なレビュー
IQOS UK からの回答
Hi Sofia, thank you for taking the time in leaving us a feedback. We are very happy to read that you love your IQOS and that you are glad with our customer care team and the support they have provided to you so far. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review! Marion, IQOS Team
Nice and easy
Nice and easy, my question was answered. Maria was very polite and helpful
2026年8月4日
自発的なレビュー
IQOS UK からの回答
Hi, thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The IQOS team are so supportive
The IQOS team are so supportive during your journey . Sakina advised me of offers and the iQOS club so that I can receive future offers . We discussed the product and she was extremely helpful .
2026年8月4日
自発的なレビュー
IQOS UK からの回答
Hi, we want to thank for your kind words and we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Order of new device
A very easy and helpful customer service agent.
A big thank you to Jason, who guided me through the ordering process, and assisted with all my questions. As usual, IQOS really stands out above the others, for quality, service and price.
2026年8月4日
自発的なレビュー
IQOS UK からの回答
Hi Michael, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
super friendly efficient service
Daisy gave super friendly efficient service, very supportive and knowledgeable about products , happy customer 😀
2026年8月4日
自発的なレビュー
IQOS UK からの回答
Hi Brian, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Very good customer service
Very good customer service. Had an issue that I created and Tina solved it for me very quickly.
2026年8月3日
自発的なレビュー
IQOS UK からの回答
Hi, Flavia.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
As member I really love the fast e…
As a member I really love the fast e genuine chat with the costume service! Really helpful! Great company
2026年8月3日
自発的なレビュー
IQOS UK からの回答
Hi Aboadje, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Tina has been very helpful and kind…
Tina has been very helpful and kind trying to deal with my delivery issue
2026年8月1日
自発的なレビュー
IQOS UK からの回答
Hi Aurora, thank you so much for sharing your experience and for all the positive feedback.
It makes us very happy that you have sorted out a convenient solution for you with Tina.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Bilal was very courteous and understood…
Bilal was very courteous and understood my issue instantly and resolved the matter
2026年7月31日
自発的なレビュー
IQOS UK からの回答
Hi Jamal, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Mario, IQOS Team
IQOS UK からの回答
Hi, thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent customer service and fast…
Excellent customer service from Ed and fast delivery of solutions. Thank you!
2026年7月31日
自発的なレビュー
IQOS UK からの回答
Hi Ana, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
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