The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
You have never given me anything ever; since I send money every month of the year but you have never given free transfers yet. Other money transfers companies like Taptap send don’t even charge for tr... もっと見る
企業が回答しました
Great and secure way to send money to Jamaica for your family and friends. It can be picked up at several locations including the JN bank. The only problem I have is they do not have an app for easier... もっと見る
企業が回答しました
I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever I just wish there’s an mobile App for banking It’s... もっと見る
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企業情報
当該企業による記述
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
連絡先
4.3
優良
3112件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
…Witholding customer money
The money was withheld on the day it was send and released the following day but JN Money didn't let sender or recipient know they withheld the cash, This is a BIG issue and they didn't give a reason, in most cases people have to travel miles to collect the money from the agent, having to make 2 trips at a cost, JN MONEY is ok for paying your bills but if you have to send money urgently to your family I would suggest using another service just incase they withheld your cash and induce another disappointment for you and your recipient. A company that provides such an important service should not take customers for granted.
2026年3月12日
JN Money からの回答
Dear valued customer, thank you for your feedback, and we’re truly sorry for the inconvenience you experienced. The transaction was temporarily suspended for additional review by our compliance team, which was completed the following day, allowing the funds to be released.
We understand how frustrating it must have been not to receive timely communication, especially given the need to travel. Your concerns about notification and transparency are valid, and we are actively working to improve how we keep both senders and recipients informed during such situations. We appreciate you raising this and thank you for your patience.
JN Money からの回答
Dear Valued Customer, Thanks for the 5-star review. We are pleased to hear about your positive experience. We appreciate your business and look forward to the opportunity to serve you again soon.
Very easy and quick to use
2026年3月12日
JN Money からの回答
Dear Valued Customer, thanks for the 5-star review, we appreciate your business and look forward to the opportunity to serve you again soon.
JN Money からの回答
Dear Valued customer, thanks for the positive review, we appreciate your business and look forward to the opportunity to serve you again soon.
The website and app won't let me log…
The website and app won't let me log in. I've downloaded tap tap as a substitute and the rates are better.
2026年3月11日
自発的なレビュー
JN Money からの回答
Dear valued customer, we’re sorry to hear you had trouble logging in to the website and app. That’s not the experience we want for our customers. Please reach out to our support team at jnmtonline@jngroup.com so we can assist and look into the issue.
I can't log in!
I can't log in on the website or the app. I am trying to send money now now now and it won't even let me sign in.
I looked at other 1 and 2 star reviews and the problem is not new.
I downloaded tap tap instead to send money to my JNBS account. Their rate was even better than JN Money. Joke ting.
2026年3月11日
自発的なレビュー
JN Money からの回答
Dear valued customer, we're sorry to hear you had trouble signing in, especially when you needed to send money urgently. That’s definitely not the experience we want for our customers. Please reach out to us at jnmtonline@jngroup.com and a member from the support team can assist you and look into what went wrong. Your feedback is important to us, and we appreciate you bringing this to our attention.
JN Money からの回答
Dear valued customer, thanks for your feedback. We’re sorry your experience felt very slow, that’s definitely not the standard we aim for. We appreciate you letting us know and will work on improving our speed to serve you better next time.
Great easy to send money online process…
Great easy to send money online process was easy.
2026年2月27日
JN Money からの回答
Dear valued customer, thank you for your feedback! We're glad to hear the online money transfer process was easy and convenient for you. We appreciate your support!
Service is user friendly (online)
I use the service to transfer money and I find the site easy to use. Transfer thend to go through quckly and confirmation of transaction sent to my email.
2026年2月27日
JN Money からの回答
Dear valued customer, thank you for your feedback! We're glad to hear you find the site easy to use and that your transfers go through quickly with helpful email confirmations. We appreciate your support! 😊
I send money on 2 occasions
I send money on 2 occasions. The 1st time took 7day business days. Which is understood. The 2nd time I send money and its been 5business days thus far and the money have yet to reach my bank account. The funds were sent to the same account and same bank on both transfers. Its said on the 2nd transfer the transfer time would be less than the 1st transfer time.
2026年2月28日
自発的なレビュー
JN Money からの回答
Dear valued customer, thank you for sharing your experience. We apologize for the delay with your second transfer. We will reach out to you via email to confirm whether the funds have been received and assist you further. We appreciate your patience.
The transaction was quick and efficient.
2026年2月26日
JN Money からの回答
Dear valued customer, thank you for your feedback! We're glad to hear your transaction was quick and efficient. We appreciate your support!
Excellent money transfer service.
Excellent money transfer service.
You can do everything online and the money hits your account instantly. Very impressive! Keep up the good work
2025年12月4日
JN Money からの回答
Dear valued customer, thank you for your kind words! We're thrilled to hear that you found the service fast and convenient. Your support means a lot to us, and we’ll keep working hard to provide the best experience possible.
JN Money からの回答
Dear Valued customer, thanks for the positive review, we appreciate your business and look forward to the opportunity to serve you again soon.
To be able to send money to family…
To be able to send money to family members from the comfort of my home and not having to find a shop to do this is a bonus.
Maybe look at more locations across the UK for those who are not yet doing online banking so they don’t have to travel too far to send money to their loved ones.
2026年2月20日
JN Money からの回答
Dear Valued Customer, Thank you for the positive feedback. We are pleased to know that you are enjoying the service we provide, we appreciate your business and look forward to serving you again soon.
Option to see password
It would be extremely useful to have the option to see you password when signing in to do a money transfer. Instead of making errors. It would make the process more easier
2026年2月27日
JN Money からの回答
Dear Valued Customer, Thanks for taking the time to share your feedback and suggestions for improvement. Your comments will be forwarded to our Online Team for review and appropriate action. We appreciate your continued support and thank you for helping us enhance our service experience.
JN Money からの回答
Dear Valued Customer, Thank you for the positive feedback. We are pleased to know that you are enjoying the service we provide, we appreciate your business and look forward to serving you again soon .
Sending money JN money APP is very user…
Sending money JN money APP is very user friendly and straightforward to use can't really fault it
2026年2月19日
JN Money からの回答
Dear Valued Customer, Thank you for the positive feedback. We are pleased to know that you are enjoying the service we provide, we appreciate your business and look forward to serving you again soon.
System keeps Crashing .
Sorry for the 2 stars ,But as im located in London England,
the system keeps crashing when I try to send money to Jamaica , no matter what device I use, or if I use the app , online website, they all keep crashing after taking 1 to 2 min to load . But when it used to work it was beautiful and perfect with great satisfaction of survice !.
2026年1月16日
JN Money からの回答
Dear Valued Customer, we sincerely apologize for the inconvenience you experienced. At the time, we encountered temporary system downtime; however, we are pleased to confirm that the issue has been fully resolved. All our locations are now operating efficiently and without any issues. We truly appreciate your patience and look forward to the opportunity to serve you again soon.
Terrible customer service and no one…
Terrible customer service and no one answers the phone or can provide answers. Sending family back and forth to pick up money and he can’t receive it. Had to go back 4 times just to find out they are holding the money . Then I finally had to request a refund. Just damn terrible!!!!
2026年2月23日
自発的なレビュー
JN Money からの回答
Dear Valued Customer, thank you for sharing your experience with us. We sincerely regret any inconvenience you may have encountered. We reached out to request additional information that would allow us to thoroughly review the matter, identify any gaps and implement corrective measures to prevent future occurrences. However, we have not yet received the requested details. Once again, we sincerely apologies for your experience and hope you will give us the opportunity to investigate this matter further.
Kindly provide the necessary information at your earliest convenience so that we may proceed with our review and assist you accordingly. We look forward to your response.
It was easy and very convenient for me…
It was easy and very convenient for me to send money home.
2026年2月13日
JN Money からの回答
Dear valued customer, thank you for your kind feedback! We’re so happy to hear that sending money home was easy and convenient for you. We truly appreciate your support and look forward to serving you again soon!
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