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John Lewis Money レビュー 

17,648
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... もっと見る

5つ星のうち4の評価

Easy to order and collect in store as relatively small amount. Some confusion about when it was ready as I expected phone call when currency was in store. This was resolved by John Lewis. I am disappo... もっと見る

5つ星のうち5の評価

The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.

5つ星のうち5の評価

I have used John Lewis Money for foreign currency many times and always receive good service. I required a larger amount than usual recently and pre-ordered and was notified when it was ready.

企業情報

  1. 非銀行系金融サービス

当該企業による記述

Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

2万件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.5

すべてのレビュー

(17,648)

過去12か月のレビュー数: 3,328

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very easy to order

Very easy to order. Very easy to collect.
However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l have managed to obtain a supply of smaller notes in store. This is annoying because l get a lower exchange rate but doable to make purchases abroad easier. Imagine my horror when l read this week that you are proposing to do away with instore bureau de change facilities. If you must close your bureau de change may l request that large internet orders of cash contain a larger proportion of small notes. Ideally the facility to request whatever denomination of notes are required.

2026年7月11日
5つ星のうち1の評価

Ordered 2 lots of currency went to pick…Rubbish service

Ordered 2 lots of currency went to pick up Tuesday of this week from Waitrose Petersfield handed an envelope which I did not open in store as people could be watching .When i opened at home one of the currencies was missing wasn’t even on order form in envelope .My JL account had been debited with whole amount.phoned JL money they could see the mistake but to date havent had my missing currency all this is stressful phone calls and I will now have to go back to Waitrose when it arrives which entails petrol cost/car parking through no fault of mine.Luckily I am not travelling immediately as it would be a big problem.I dont think I should have to wait for my currency while JL sort out what has happened .I will not order from them again

2026年7月11日
5つ星のうち5の評価

Everything gone well via application and setting up

I have only just received my card, but all seems to be going well. I applied in order to collect vouchers which will be very much appreciated - my previous credit card gave me nothing!

2026年7月4日
John Lewis Money ロゴ

John Lewis Money からの回答

Hello, thanks for leaving your positive feedback, glad all is going well. I hope you enjoy collecting, and spending, the rewards that come with using your card.
Should you ever need to speak with the dedicated Partnership Card team, just log into the app and you can make contact via the livechat facility. ^Alan

5つ星のうち3の評価

Soon after I bought USD1,000 at £760

Soon after I bought USD1,000 at £760 I noticed that Travel FX was offering it at £751. So despite being so called Sale, I ended up paying more to John Lewis. I was wrong to trust John Lewis. I should have checked.

2026年7月9日
自発的なレビュー
John Lewis Money ロゴ

John Lewis Money からの回答

Hi there, thanks for your review. We appreciate you sharing your experience with us. We understand your disappointment regarding the pricing difference you observed shortly after your purchase. We are always working to offer competitive rates and we regret that we fell short in your case. We value your feedback as it helps us to improve our services. ^Steph

5つ星のうち4の評価

John Lewis did a decent job overallNo complaints really

John Lewis did a decent job overall, no major complaints. Customer service got back to me within a day when I had a question. One small item was slightly different from the photo, though still fine. Would order again.

2026年7月3日
自発的なレビュー
John Lewis Money ロゴ

John Lewis Money からの回答

Many thanks for your feedback, Shaun. We're glad to hear despite your item not being quite as expected, you were happy with it, and would order from our website again. ^Al

5つ星のうち1の評価

I went into John Lewis in Cheltenham

I went into John Lewis in Cheltenham
To get euros it was closed so I then had to go to Waitrose (completely unacceptable) apparently they had no record that last November I purchased alot of Indosean dollars so I had to go through all the process once again I find this completely unacceptable and will therefore in future I will be purchasing my foreign currency at the post office complete waste of time in Waitrose!!

2026年7月7日
John Lewis Money ロゴ

John Lewis Money からの回答

Sorry to hear of your disappointment, Mrs Mills. Without further details it's difficult to explain why the Bureau de Change at our Cheltenham branch was unexpectedly closed when you visited, however our Partners are always happy to assist as best they can, when asked. As for your visit to Waitrose, these shops are generally used as collection only locations for online currency orders, so Partners there will have no access to the systems required to look up any orders you've placed with John Lewis Money. Thank you. ^Al

5つ星のうち5の評価

Excellent service

Very good rate. Excellent service from the lady at the Manchester Trafford Centre Store

2026年7月7日
John Lewis Money ロゴ

John Lewis Money からの回答

Thanks for sharing your feedback on your recent visit to the Bureau de Change at our Trafford branch. We work hard to keep our exchange rates as competitive as possible, so we're delighted you found this so good. ^Al

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