We were looking for a specific sized rug for our motorhome with plenty of orange in the design. It took us a while but eventually we found this great lively style which we could order to our exact siz... もっと見る
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I had not heard of this site but couldn't resist the rug I eventually purchased. It was as described and I was not disappointed. It is beautiful!! The rug was well packaged and delivery within given... もっと見る
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The site very easy to navigate, very easy to find the size and colour i wanted. The rug itself is excellent quality, really lovely colours and strong looking, doesn't move either as non slip back.... もっと見る
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After a little delay with despatch my rug arrived super quick(48hr after despatch) from Istanbul. Very responsive and informative customer service. Rug itself is excellent quality and in a size... もっと見る
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企業情報
当該企業による記述
At Justrug, we believe creating a home you love should be simple, stress free and inspiring. Our brand was built on one clear idea: design should fit real life, not the other way around. That means style that feels modern, service that feels personal, and values that put people first. Customer happiness is at the heart of everything we do. With free shipping & free returns, shopping with Justrug is designed to be effortless and worry free. We listen, we adapt, and we go the extra mile because trust is not given, it is earned. Justrug is more than a name, it is a community that cares. From the first click to the moment your order arrives, we want you to feel confident, valued and part of our story.
連絡先
16192 Coastal Highway, 19958, Lewes, 米国
- info@justrug.com
- justrug.com
4.6
優良
1335件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 79％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good quality rugs, very happy.
Ordered 3 rugs in total, very happy. Lovely design and colours, look great. Were folded for transit but flattened out very quickly once unpacked. Nice quality, would definitely recommend this company. Delivery time was good.
2026年7月23日
JUSTRUG からの回答
Thank you for such a thoughtful review — and for choosing three of our rugs! We're so glad the designs and colours are looking great in your home, and that the creases from folding settled quickly. Lovely to hear the quality and delivery met expectations too. Your recommendation means a lot, and we'd be delighted to welcome you back.
JUSTRUG からの回答
Thank you! We're thrilled everything hit the mark — from the colour and quality right through to the packaging and delivery. Enjoy your new rug, and we look forward to welcoming you back.
Excellent delivery timing
Excellent delivery timing
Sadly courier didn’t leave in safe place as requested
However, delighted with the product!
2026年7月21日
JUSTRUG からの回答
Thank you for the lovely feedback! We're so pleased the delivery arrived quickly and that you're delighted with your rug. Sorry the courier didn't follow the safe place instruction — we'll pass that along. We hope to welcome you back soon.
Beautiful well made rug.
2026年7月22日
JUSTRUG からの回答
Thank you for the kind words! It's wonderful to hear the rug's quality and finish impressed you. We hope it brings you many years of enjoyment, and we'd love to see you again.
The rug I ordered looks great
The rug I ordered looks great. I was able to track delivery via fed ex, and it arrived as indicated.
2026年8月17日
自発的なレビュー
JUSTRUG からの回答
Thank you for the great feedback! We're so glad the rug looks great and that the FedEx tracking kept you updated right through to delivery. Enjoy your new rug, and we hope to welcome you back soon.
Tolles Produkt
Schnelle Lieferung, ein wirklich schöner und pflegeleichter Teppich. Gerne wieder!
2026年7月27日
JUSTRUG からの回答
Vielen Dank für Ihre schöne Bewertung! Es freut uns sehr, dass die Lieferung schnell bei Ihnen war und dass Ihnen der Teppich sowohl optisch als auch in der pflegeleichten Handhabung gefällt. Wir freuen uns schon jetzt darauf, Sie wieder bei uns begrüßen zu dürfen!
JUSTRUG からの回答
Dear Dennis,
Thank you for sharing your feedback. We are very sorry for any confusion regarding the sizing descriptions. We take customer satisfaction very seriously, and our support team has already connected with you to resolve this issue to your satisfaction. We always strive to make things right for our customers, and thank you for helping us improve.
JUSTRUG Customer Support Team
The rug is exactly as described and…
The rug is exactly as described and very high quality for the price.
2026年7月17日
JUSTRUG からの回答
Thanks so much for taking the time to review! It's great to hear the rug arrived just as you expected and that you're happy with the quality. We hope it looks wonderful in your space — see you again soon!
5 star experience
After a little delay with despatch my rug arrived super quick(48hr after despatch) from Istanbul.
Very responsive and informative customer service.
Rug itself is excellent quality and in a size that isn't readily available online. Very good value ...a fair price.
5 stars. Thank you.
2026年8月14日
自発的なレビュー
JUSTRUG からの回答
Thank you for such a thoughtful review! Sorry about the slight delay before despatch — we're glad the delivery itself moved quickly once it was on its way, and that our team kept you well informed throughout. It's especially nice to hear the size worked out for you, as offering hard-to-find dimensions is something we really care about. Enjoy your new rug, and thank you for the 5 stars!
A company that goes above and beyond!
This company truly goes above and beyond for its customers! Their return policy covers 100% of the return costs, including shipping and restocking fees, which is incredibly refreshing.
When I needed to return a rug, the owner went a step further and suggested that I donate it to someone in need rather than go through the hassle of shipping it back. I was then given a 100% refund.
What exceptional customer service! It’s clear that this company genuinely cares about its customers and making a positive difference. I highly recommend them and will definitely shop with them again!
2026年7月23日
JUSTRUG からの回答
Thank you so much for these kind words! We're really pleased you had a smooth experience with our team and that everything was sorted quickly and easily for you. Looking after our customers properly is something we take seriously, so it means a lot to hear it came across. Thanks for the recommendation — we look forward to welcoming you back!
The site very easy to navigate
The site very easy to navigate, very easy to find the size and colour i wanted.
The rug itself is excellent quality, really lovely colours and strong looking, doesn't move either as non slip back.
Made Contact with customer service, just a question. This was answered straight away, delivery was fast ,within a few days from Istanbul.
Definitely a company to remember, thankyou
2026年8月13日
自発的なレビュー
JUSTRUG からの回答
Thank you for such a detailed review! We're delighted the site made it easy to find exactly the size and colour you were after, and that the rug's quality and colours lived up to expectations. Great to hear the non-slip backing is doing its job too — it's one of the details we're proud of. Thanks also for the kind words about our customer service and delivery. We hope to see you again soon!
Washable rug
Well really positive, the rug arrived within maybe four to five days. Well packed. I was able to lay it down and there was no issue with folds etc. It lay flat very quickly. It looks lovely and I am very pleased with it. I bought it because I wanted a washable rug. To be honest I hope when if I do have to wash it that it loses some of its vibrancy. However it has really grown on me and I think it looks really warm and cosy. Really good value compared to other suppliers. Many thanks
2026年8月12日
自発的なレビュー
JUSTRUG からの回答
Thank you for such a lovely, detailed review! Great to hear the rug arrived quickly, well packed, and settled flat without any trouble. We're really pleased it's grown on you and brings that warm, cosy feel to the room. Our washable rugs are made to hold their colour well, so you should find it comes through a wash looking just as good. Thanks again for choosing us — enjoy it!
Always great product
product was quality, shipping was quick & selection on your web site is excellent
2026年7月14日
JUSTRUG からの回答
Thank you for the kind words! We're glad the quality, quick delivery, and range all hit the mark. Hope to see you again soon!
Wasn't sure what to expect but my skull…
Wasn't sure what to expect but my skull rug arrived in good time, looks and feels great and would definitely order again.
Very happy fella
2026年7月21日
JUSTRUG からの回答
Thank you for taking a chance on us — and we're delighted it paid off! Great to hear the skull rug arrived promptly and lives up to the look and feel you were hoping for. Enjoy it, and we'd love to help you find your next one whenever you're ready.
Perfect fit!
Beautiful, custom sized rug for my laundry/entry hall area. Lays flat and washable. Fast shipping.
2026年7月14日
JUSTRUG からの回答
Thank you for the lovely review! We're so glad the custom size worked perfectly for your laundry and entry hall — made-to-measure is exactly what our custom sizing service is for. Great to hear it lays flat too, and that our washable rugs suit such a busy area. Thanks for shopping with us!
JUSTRUG からの回答
Thank you for the great feedback! Glad the range, quality, delivery, and price all worked well for you. Hope to see you again soon!
Very satisfied with the rug
Very satisfied with the rug! Easy to vacuum . Quality is great.
2026年7月14日
JUSTRUG からの回答
Thank you for the kind review! We're delighted the quality impressed you and that the rug is easy to keep clean — low-maintenance is exactly what we aim for. Enjoy it, and thanks for shopping with us!
I ordered 2 rugs
I ordered one rug, which did not work out and was able to keep it. The 2nd rug I ordered was perfect. Loved the pattern and it worked perfect for my space. The rug I ordered was a custom sized rug and it was perfect and came very quick. I absolutely would order from this company again!!
2026年7月20日
JUSTRUG からの回答
Thank you so much for taking the time to share this! We're sorry the first rug wasn't quite right for your space, but we're delighted the second one was such a perfect match — the pattern, the custom size, and a quick turnaround all coming together is exactly what we hope for. Custom sizing is something we take real pride in getting right, and we'd love to help you find your next one whenever you're ready.
Warm wishes,
The delivery took a little longer than…
The delivery took a little longer than I expected.
I like the color of the runners, but, they are very thin.
2026年7月13日
JUSTRUG からの回答
Thank you for the honest feedback! We're glad the colours are working well for you, and we're sorry the delivery took longer than you'd hoped — we're always working to tighten up our timelines. You're right about the low profile: our runners are woven thin so they sit flat under doors and in high-traffic spots, and so they're light enough to pop straight into the washing machine. Do reach out to our team if there's anything we can help with.
the customer service is great
2026年7月13日
JUSTRUG からの回答
Thank you! Our team will be so pleased to hear this — looking after our customers is what we care about most. We look forward to welcoming you back.
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