We were looking for a specific sized rug for our motorhome with plenty of orange in the design. It took us a while but eventually we found this great lively style which we could order to our exact siz... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had not heard of this site but couldn't resist the rug I eventually purchased. It was as described and I was not disappointed. It is beautiful!! The rug was well packaged and delivery within given... もっと見る
企業が回答しました
The site very easy to navigate, very easy to find the size and colour i wanted. The rug itself is excellent quality, really lovely colours and strong looking, doesn't move either as non slip back.... もっと見る
企業が回答しました
After a little delay with despatch my rug arrived super quick(48hr after despatch) from Istanbul. Very responsive and informative customer service. Rug itself is excellent quality and in a size... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Justrug, we believe creating a home you love should be simple, stress free and inspiring. Our brand was built on one clear idea: design should fit real life, not the other way around. That means style that feels modern, service that feels personal, and values that put people first. Customer happiness is at the heart of everything we do. With free shipping & free returns, shopping with Justrug is designed to be effortless and worry free. We listen, we adapt, and we go the extra mile because trust is not given, it is earned. Justrug is more than a name, it is a community that cares. From the first click to the moment your order arrives, we want you to feel confident, valued and part of our story.
連絡先
16192 Coastal Highway, 19958, Lewes, 米国
- info@justrug.com
- justrug.com
4.6
優良
1335件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 79％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
JUSTRUG からの回答
Thank you so much! We work hard to make sure our photos show exactly what arrives at your door, so it's wonderful to hear the rug matched — and that your guests noticed too. Enjoy it, and we hope to see you again soon.
The rug is absolutely beautiful and of…
The rug is absolutely beautiful and of the highest quality. Thank You!
2026年7月20日
JUSTRUG からの回答
Thank you for the lovely words! Quality is something we take real pride in, so hearing this genuinely makes our day. Enjoy your new rug — we'd love to have you back whenever you're ready for another.
The carpet arrived and was packaged for…
The carpet arrived and was packaged for efficient
use promptly arrived on time
2026年7月20日
JUSTRUG からの回答
Thank you for taking the time to review! We put a lot of thought into our packaging and delivery, so it's great to hear everything arrived neatly and right on schedule. We hope the rug looks wonderful in your space, and we'd love to welcome you back.
JUSTRUG からの回答
Thank you! Our team will be thrilled to read this — helping our customers is the part we enjoy most. We hope to see you again soon.
Great product & service
Great customer service from this company, a pleasure to deal with them.
2026年7月17日
JUSTRUG からの回答
Thank you so much! It's been a pleasure on our side too — we always want dealing with us to feel easy and friendly. We look forward to helping you again whenever you need us.
This is my fourth rug!
Justrug keeps me coming back; the quality is just unbeatable. I bought a summer house last year and decided to give the contemporary rug a try. I wasn't happy with Ruggables in my primary home and vowed never to return. Since then, I have ordered three more of the same pattern for throughout the summer home. They don't wrinkle, which is pretty amazing. All you have to do is vacuum it, and it flattens out completely. Moreover, it comes out of the washer and dryer wrinkle-free as well. They are durable, not too thin, and don't require a pad. I'm incredibly happy with our rugs. There is no other washable rug option I'd choose!
2026年7月17日
JUSTRUG からの回答
What a wonderful review — thank you! Four rugs in one summer house is quite the vote of confidence, and we're so glad the contemporary pattern has worked throughout. You've picked up on the details we obsess over: our washable rugs are made to lie flat without a pad, and coming out of the wash wrinkle-free is exactly what we design for. Thank you for trusting us with your home, and we look forward to welcoming you back.
Rug had more than than pictured.
The size was correct. The rug has more red in it than pictured on website.
2026年7月16日
JUSTRUG からの回答
Thank you for the feedback! We're glad the sizing was spot on, and we're sorry the red came through stronger than the website images suggested. Screen settings and lighting can shift how tones appear, but we take colour accuracy seriously and we'll pass this along to our team. If there's anything at all we can help with, please do get in touch — we'd love to welcome you back.
Gteat rug
Gteat rug! Looks just like the picture. Arrived just when they said it would. Sticks great to the floor without a rug pad.
2026年7月14日
JUSTRUG からの回答
Thank you so much! It's great to hear the rug matched the photos and arrived right on schedule. The non-slip backing is one of our favourite features — no pad needed, just roll it out and go. Enjoy it, and we'd love to welcome you back.
JUSTRUG からの回答
Thank you for the five stars! We're delighted the rug was just what you were looking for. We hope to see you again soon.
JUSTRUG からの回答
Thank you for the feedback — we're sorry the rug didn't meet your expectations. That's not the impression we want to leave, and we'd genuinely like to understand more. Please get in touch with our team with your order details and we'll do what we can to put things right.
Beautiful rug and great service
Beautiful rug, exactly like the photo. Perfect service. Would definitely recommend them.
2026年7月14日
JUSTRUG からの回答
Thank you so much! We're delighted the rug matched the photo and that everything went smoothly — and a recommendation means a great deal to us. We look forward to welcoming you back.
JUSTRUG からの回答
Thank you for the kind words! Smooth delivery and a rug that looks just like it does online is exactly what we aim for. Enjoy the colours, and we'd love to welcome you back.
Great service, rugs exactly what we wanted!
The rugs arrived in a timely way given that they were being shipped from overseas. They were exactly as described and pictured and one of them fit our needs perfectly. We had ordered more than one in order to see which one worked best for us. The colors and the patterns were exactly as shown. When there were problems with shipping, the remaining rugs back to you, you generously advised that we keep them, with the Hope that we would donate them. We did exactly that – to a local refugee settlement program run by Interfaith Works, a well established, a longtime nonprofit in our area. They were delighted to receive them. We will definitely order from you in the future.
.
2026年7月13日
JUSTRUG からの回答
Thank you for such a thoughtful review! We're glad the rugs arrived in good time and that the colours and patterns were exactly as pictured — and we're delighted one of them was a perfect fit for your space. It's genuinely heartwarming to hear that the others found a home with Interfaith Works and their refugee settlement programme; that's a lovely thing to have done. Thank you for your kindness, and we look forward to welcoming you back.
Beautiful colour & quality great.
Beautiful colour, and very good quality and looks fab. Delivery times were good and arrived when indicated.
2026年7月13日
JUSTRUG からの回答
Thank you for the lovely feedback! We're so pleased the colour and quality hit the mark, and that your delivery arrived right when we said it would. Enjoy it, and we hope to see you again soon.
BLOODY BRILLIANT ALL ROUND
I just moved house and a moment after clicking ‘send’ I realised I had the wrong delivery address. I emailed and it was sorted straight away. Then the rug arrived. ❤️
Just gorgeous. Trust me, I looked at A LOT of rugs. It’s not just the price (which is great!) the design is amazing. Just love it
2026年7月31日
自発的なレビュー
JUSTRUG からの回答
What a lovely review — thank you! We're so glad our team caught the address change quickly; moving house is stressful enough without chasing a rug across town. And knowing you'd looked at a lot of options before choosing us makes the compliment on the design mean even more. Congratulations on the new home, and we'd love to welcome you back.
Fast delivery and high quality rug
Fast delivery and high quality rug. Very happy with the experience!
2025年10月27日
JUSTRUG からの回答
Thank you so much! Fast delivery and a rug that feels good underfoot is exactly the experience we want for every customer. We're delighted you're happy, and we look forward to welcoming you back.
Gorgeous runner
Gorgeous runner. We ordered another. Colors are lighter and more beautiful in person which may be our devices. Very well made. Highly recommend.
2026年7月31日
自発的なレビュー
JUSTRUG からの回答
Thank you so much! Ordering a second runner is the best compliment we could ask for. Colours can shift a little between screens, so it's especially nice to hear ours looked even better in person — and that the quality came through. Thank you for the recommendation, and we look forward to welcoming you back.
The color saturation was too bright
The online transaction is always the easiest first step! The packing looked suspicious as if the rug had been previously owned and rewrapped.
Once opened, I was disappointed with the bright color saturation. I was expecting more muted colors. The thought of returning the rug was daunting. So, in the end I put the rug in a basement room.
2026年6月26日
JUSTRUG からの回答
Thank you for taking the time to share this — we're sorry the rug didn't live up to what you were expecting. On the packaging: every rug we send out is brand new, and the wrapping can look a little creased from the journey, but we'll review this with our warehouse team as it should never give the wrong impression. We're also sorry the colours came through brighter than you'd hoped; screens can shift tones, and we're always working to make our images as true to life as possible. And we're sorry the return felt like too much trouble — it shouldn't, and our team would still be glad to help you sort it out if you'd like to get in touch. We'd very much like the chance to get this right for you.
It arrived on time and was the quality…
It arrived on time and was the quality I expected. This rug is true to its picture and the color is great. I love it.
2026年6月25日
JUSTRUG からの回答
Thank you for such a great review! We're so pleased the rug matched both the photos and your expectations — colour accuracy is something we work hard to get right, so it's wonderful to hear it landed exactly as you hoped. Delighted you love it, and we hope to see you again soon.
JUSTRUG からの回答
Thank you so much for the lovely feedback! We're delighted the rug has made you happy and that it arrived quickly. Enjoy it, and we look forward to welcoming you back soon.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。