We were looking for a specific sized rug for our motorhome with plenty of orange in the design. It took us a while but eventually we found this great lively style which we could order to our exact siz... もっと見る
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I had not heard of this site but couldn't resist the rug I eventually purchased. It was as described and I was not disappointed. It is beautiful!! The rug was well packaged and delivery within given... もっと見る
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The site very easy to navigate, very easy to find the size and colour i wanted. The rug itself is excellent quality, really lovely colours and strong looking, doesn't move either as non slip back.... もっと見る
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After a little delay with despatch my rug arrived super quick(48hr after despatch) from Istanbul. Very responsive and informative customer service. Rug itself is excellent quality and in a size... もっと見る
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企業情報
当該企業による記述
At Justrug, we believe creating a home you love should be simple, stress free and inspiring. Our brand was built on one clear idea: design should fit real life, not the other way around. That means style that feels modern, service that feels personal, and values that put people first. Customer happiness is at the heart of everything we do. With free shipping & free returns, shopping with Justrug is designed to be effortless and worry free. We listen, we adapt, and we go the extra mile because trust is not given, it is earned. Justrug is more than a name, it is a community that cares. From the first click to the moment your order arrives, we want you to feel confident, valued and part of our story.
連絡先
16192 Coastal Highway, 19958, Lewes, 米国
- info@justrug.com
- justrug.com
4.6
優良
1335件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 79％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
When Turkey came to the west end of Glasgow. The rug arrived promptly
The rug arrived promptly, looks great, was accurately described in the advert and is washable. It was also competitively priced.
2026年6月26日
JUSTRUG からの回答
Thank you for the lovely review! We're delighted your washable rug arrived promptly and matched its description. Offering quality, machine-washable rugs at competitive prices is exactly what we aim for, so it means a lot to hear you're happy with your purchase. Enjoy your new rug!
Exactly (actually better) what I…
Exactly (actually better) what I expected. The quality is great. Theborder arrived ahead of predictions and the cost was reasonable.
2026年6月26日
JUSTRUG からの回答
Thank you for the great review! We're thrilled the border rug exceeded your expectations and arrived ahead of schedule. It's wonderful to hear you're happy with both the quality and the price. Enjoy your new rug!
The rug is lovely and came here early!
2026年6月26日
JUSTRUG からの回答
Thank you for the lovely review! We're so glad your rug arrived early and that you're happy with it. Enjoy your new rug!
JUSTRUG からの回答
Thank you for the great review! We're so pleased you're happy with your rug. Enjoy your new rug!
First class product that was way above…
First class product that was way above my expectations combined with excellent customer service
2026年6月25日
JUSTRUG からの回答
Thank you for the fantastic review! We're delighted the rug went above your expectations, and it's wonderful to hear our customer service made a good impression too. Enjoy your new rug!
Such a variety of patterns and colors…
Such a variety of patterns and colors to choose from.
Reasonable wait time.
I am waiting for non-slip pad that was offered free of charge..
2026年6月25日
JUSTRUG からの回答
Thank you for the kind words! We're glad the range gave you plenty to choose from and that your rug arrived within a reasonable time. Just to confirm, your non-slip pad has now been delivered — we hope it reached you safely, but do let our team know if anything's missing. We look forward to welcoming you back.
JUSTRUG からの回答
Thank you for the wonderful review! We're delighted you're happy with your rugs, and it's great to hear our customer service hit the mark too. Enjoy your new rug!
Nice quality of rugs
Nice quality of rugs. It takes a while to recieve rugs since they come from overseas, but I'm patient.
2026年6月18日
JUSTRUG からの回答
Thank you for the great review and for your patience! We're so glad you're happy with the quality of your rugs. We know the delivery time can be a little longer, so we really appreciate your understanding — and we're always working to get orders to our customers as smoothly as possible. Enjoy your rugs!
This company is amazing!
This company is amazing. The quality of the carpet that I received was top-notch unfortunately because of one of the colors I had to return it. The process was very easy and because of a glitch at the company in the receiving part, I would asked to give the carpet to charity, and they will refund me my complete amount paid. No one can ask for more than that. I would definitely use this company again.
2026年6月24日
JUSTRUG からの回答
Thank you so much for this wonderful review! We're thrilled the carpet quality lived up to your expectations, and we're delighted the return process was so easy for you. Making things right for our customers is always our priority, and we're grateful you'd choose us again. We look forward to welcoming you back for your next rug.
JUSTRUG からの回答
Thank you for the kind words! We're so glad you had a great experience with our team. We look forward to helping you again.
JUSTRUG からの回答
Thank you! We're so happy you love your rugs, and we can't wait to have you back for your next order.
JUSTRUG からの回答
Thank you! We're delighted to hear you had a great experience with our team. We look forward to serving you again.
I am very pleased with my rug
I am very pleased with my rug. It's easy to vacuum is very pretty, and everyone loves it. I got a kitten 3 weeks ago, but it has not had an accident yet, but he enjoys lying on it.
2026年6月23日
JUSTRUG からの回答
Thank you for such a lovely review! We're so glad your rug looks beautiful and is easy to care for, and it sounds like your new kitten has already claimed it as a favorite spot. Wishing you and your little one many cozy moments together.
The company was wonderful in dealing…
The company was wonderful in dealing with a return I needed to make. Very kind and generous people! Thank you again.
2026年6月22日
JUSTRUG からの回答
Thank you for your kind words! We're so glad we could make your return easy and hassle-free. It was our pleasure to help, and we hope to welcome you back soon.
Excellent service and product would…
Excellent service and product would thoroughly recommend
2026年6月15日
JUSTRUG からの回答
Thank you for the recommendation! We're delighted you're happy with both our service and your rug. We look forward to helping you again.
JUSTRUG からの回答
Thank you! We're so glad you love the rug, and that the folded packaging worked well for you. We appreciate you sharing this and hope to see you again soon.
Color and design was as depicted on the…
Color and design was as depicted on the web site. Quality material and the rug lays flat…would order from them again…
2026年6月22日
JUSTRUG からの回答
Thank you for the thoughtful review! We're so glad the color and design matched what you saw online, and that the quality and flat finish met your expectations. We'd love to welcome you back for your next order.
The rug came quickly and is beautiful
2026年6月19日
JUSTRUG からの回答
Thank you! We're so glad your rug arrived quickly and that you find it beautiful. We hope to see you again soon.
JUSTRUG からの回答
Thank you! We're thrilled you're happy with both our service and your rugs. We look forward to welcoming you back.
The colors were a little bit muted from…
The colors were a little bit muted from online, but that was fine. Just needed a custom sized rug to fit over our basement door that is in the floor. Paid a good amount for this custom sized, washable rug, but after one wash it shrunk considerably and barely covers the door now. Thinking that it will shrink more every time it is washed. Very disappointed.
2026年4月16日
JUSTRUG からの回答
Hello,
Thank you for sharing your feedback, and we are truly sorry to hear about this issue with your custom-sized rug.
When our official washing and drying instructions are strictly followed (washing in cold water on a delicate cycle, avoiding heavy spin cycles, and air drying only without heat), our rugs should not experience significant shrinkage. We would love to look into your specific case to see exactly what happened.
Could you please reach out to us directly at info@justrug.com with your reference number #17976? If you could also share a photo of the rug and the details of how it was washed, our team will do our absolute best to assist you and find a proper solution.
We look forward to hearing from you and making things right!
Best Regards,
JUSTRUG Customer Support Team
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