We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after cha... ãã£ãšèŠã
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A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately... ãã£ãšèŠã
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Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50. For 900mbps down and 500mbp... ãã£ãšèŠã
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Advisor help was fantastic, gave me various options to upgrade. Also got 2 new routers free of charge. Changing over to new routers was simple and easy to do. Internet capped is fantastic and fastest... ãã£ãšèŠã
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KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
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37 Carr Lane, HU1 3RE, Hull, è±åœ
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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From when thay.fit it to it beingâŠ
From when thay.fit it to it being turned on was great
2026幎5æ21æ¥
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KCOM ããã®åç
Good morning Paul.
Weâre happy to know youâre satisfied. Thank you for your support.
Kind regards, Ella.
After a bad start getting the requestâŠ
After a bad start getting the request for an installation approved (3 times we tried and each time were told you could not) we managed a chat with your road show people locally. They gave us a name and a number and Mike sort out the problem as my neighbour underneath verbally approved a way leave (he is one of your customers) job sorted ð
2026幎5æ20æ¥
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KCOM ããã®åç
Good morning David.
Thanks for the great review. Weâre glad youâre enjoying your experience with us.
Kind regards, Ella.
Blake and Ellis are a brilliant install team
Blake and Ellis are a brilliant team for a quick and respectful installation. Theyâre great throughout and would definitely recommend them
2026幎5æ28æ¥
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KCOM ããã®åç
Good morning.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
On time and connection really quick.
On time and connection really quick.
2026幎5æ23æ¥
èªçºçãªã¬ãã¥ãŒ
KCOM ããã®åç
Good morning Craig.
Weâre so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Kcom
Kcom . Really helpful and polite.
Blake and Ellis gave a 100 %
Thankyou.
2026幎5æ22æ¥
èªçºçãªã¬ãã¥ãŒ
KCOM ããã®åç
Good afternoon Jackie.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
So far so good very good speed and veryâŠ
So far so good very good speed and very happy with installation. Blake and Ellis was very polite helpful and did their job to a high standard. Would highly recommend.
2026幎5æ21æ¥
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KCOM ããã®åç
Good afternoon Vicky.
Thanks for the great review. Weâre glad youâre enjoying your experience with us.
Kind regards, Ella.
Salesmen and installationâŠ
Salesmen and installation engineers.Easy to chat to..Polite and helpful.....
2026幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
KCOM ããã®åç
Good morning Stuart.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
After reporting a fault (caused byâŠ
After reporting a fault (caused by another contractor) the Kcom engineer arrived 2 hours later and worked all day until the repair was complete. Excellent service.
2026幎5æ15æ¥
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KCOM ããã®åç
Good morning Susan.
Weâre so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Easy and quick
The process of signing up was super easy everything i have requested was sorted in under 20 minutes.
2026幎5æ27æ¥
èªçºçãªã¬ãã¥ãŒ
KCOM ããã®åç
Good Afternoon,
Weâre so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Installation of fibre.
Installation of fibre.
Blake and Ellis were friendly, courteous and extremely helpful. Took time to call us beforehand and to explain everything during their visit. Quick, efficient and considerate work. Thank you.
2026幎5æ26æ¥
èªçºçãªã¬ãã¥ãŒ
KCOM ããã®åç
Good Afternoon,
Thank you for sharing your experience - weâre glad itâs been a good one.
Many thanks,
Adrian
Kcom fibre installation
Iâve recently had a new fibre installation in to my home. The two Kcom technicians, Blake and Ellis did a great, tidy job and nothing was too much trouble.
Excellent ambassadors for Kcom.
2026幎5æ21æ¥
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KCOM ããã®åç
Good Afternoon,
Thanks for the great review. Weâre glad youâre enjoying your experience with us.
Many thanks,
Adrian
Tony was efficient
Tony was efficient. He explained everything clearly and carefully. He answered queries fully. He was patient and spoke clearly.
2026幎5æ26æ¥
èªçºçãªã¬ãã¥ãŒ
KCOM ããã®åç
Good Afternoon,
Thank you for sharing your experience - weâre glad itâs been a good one.
Many thanks,
Adrian
KCOM ããã®åç
Good Afternoon,
Weâre so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
very satisfied
The Lady on the phone was very knowledgeable, friendly and made everything understandable. We felt as though we were getting the right product for our needs and the process was quick and easy.
2026幎5æ26æ¥
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KCOM ããã®åç
Good Afternoon,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Excellent service
Excellent service; any technical issues were resolved quickly and with care. A local call centre with people who know what they are doing is a breath of fresh air. Fab company.
2026幎5æ26æ¥
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KCOM ããã®åç
Good Afternoon,
Thanks for the great review. Weâre glad youâre enjoying your experience with us.
Many thanks,
Adrian
Rip of Kcom
Just signed up with kcom for 39.99 a month only to be billed 52.05 on first month then 64.98 on second month, kcom will tell you one price over the phone and the billing will be higher. they blackmailing people to sign up only to rip em off on the billing
2026幎4æ7æ¥
èªçºçãªã¬ãã¥ãŒ
KCOM ããã®åç
Good Afternoon,
Thank you for your review. Weâve requested your contact details so we can follow up directly. If youâd prefer, youâre also welcome to get in touch with us.
Many thanks,
Adrian
Fantastic friendly team made the switchâŠ
Fantastic friendly team made the switch pain free and simple great product and service at a reasonable price
2026幎5æ26æ¥
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KCOM ããã®åç
Good morning,
Thank you for your kind words - weâre delighted youâre happy with our service.
Kind regards, Ella.
cheap additional routers and a charmingâŠ
cheap additional routers and a charming tea bag in loose leaf
2026幎5æ26æ¥
èªçºçãªã¬ãã¥ãŒ
KCOM ããã®åç
Good morning Erwin.
Weâre so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Highly Recommend KCOM Service.
installation was carried out with out and issues and exactly on the time scale agreed. Installation engineers were very friendly and explained everything. Broadband speed is exactly as per the agreement. I would 100% recommend KCOM and the price is very competitive in the broadband market.
2026幎5æ15æ¥
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KCOM ããã®åç
Good morning Michael.
Weâre grateful for your support and thrilled youâre enjoying our service.
Kind regards, Ella.
Very easy to sign up
Very easy to sign up. Encountered no problems.
2026幎5æ24æ¥
èªçºçãªã¬ãã¥ãŒ
KCOM ããã®åç
Good morning Valerie.
Thank you for sharing your experience - weâre glad itâs been a good one.
Kind regards, Ella.
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