Being late at pickup needs to be more smoother where everything else was perfect. If possible in the link to send the location where they will be collected will be much better so that he doesn’t get a... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was very disappointed with my rental experience. When I collected the vehicle, the fuel tank was only about one-quarter full, I would expect a rental car to be provided with a full tank. Even mor... もっと見る
企業が回答しました
Rien à redire sur KlassWagen, voiture nickel, instructions très claires, personnel de bureau et navette de l'aéroport disponibles à tout moment. Mais évitez de louer par le biais de Booking.com qui e... もっと見る
企業が回答しました
פעם השניה שאני שוכר אצלם אוטו (הראשונה בבוקרשט, עכשיו בוינה). הייתה לי בעיה עם נעילת/פתיחת האוטו, ובגלל שרכשתי את הביטוח המורחב שלהם, הביאו לי אוטו חלופי עד למקום שהייתי בו (4 שעות נהיגה מוינה). השיר... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
連絡先
Industrie Strasse 1, 2432 , Schwadorf bei Wien, オーストリア
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4.3
優良
551件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Used many times before and will…
Used many times before and will continue to do so ,great reliable service
2026年9月21日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Me dejo sorprendido el servicio
Me dejo sorprendido el servicio , la amabilidad y gente seria
2026年9月20日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
All very easy
Collecting the vehicle was easy and everything was explained fully. Drop off was also very easy and included a free shuttle service. Marius was very helpful taking the vehicle back
2026年9月4日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Very good service
Very good service, despite it is 10 minutes drive from the airport it is worth the extra time. The shuttle service is very efficient , pick up and drop off are also very easy and fast.
2026年9月25日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Klass Wagen Austria からの回答
Gracias por vuestros comentarios y por valorar los servicios que ofrece nuestro equipo. Nos alegra saber que habéis considerado que la experiencia con Klass Wagen ha sido profesional y eficaz.
¡Esperamos veros de nuevo en vuestro próximo viaje!
El equipo de Atención al Cliente de Klass Wagen
service was very good
2026年9月26日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Good price
Unfortunately, the vehicle pickup process was a bit tiring. There were many scratches on the car, and we had to document them all with photos. The return process, however, was smooth and quick.
2026年9月27日
Klass Wagen Austria からの回答
Hello,
Thank you for taking the time to share your feedback and for your 4-star rating.
We are glad to hear that you appreciated our pricing and that the return process was smooth and efficient. We also appreciate your comments regarding the pick-up experience, as your feedback helps us improve our service.
We hope to welcome you again and provide you with a 5-star experience next time.
Kind regards,
KW Team
They have a free shuttel to the airport…
They have a free shuttel to the airport which is great! The staff were also very friendly and the service was great 👍
2026年9月27日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Ich bin sehr zufrieden!
Der Shuttle-Service vom Flughafen zur Autovermietung und zurück hat super funktioniert. Das Auto war neu und ich habe mich gut informiert gefühlt.Der Preis war top.
2026年9月26日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Ease of Getting the car
Ease of Getting the car, Very friendly and understanding staff, very neat and clean cars, excellent service of pick and drop from/to the airport, and importantly value for money...... SUPERB!!!
2026年9月25日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
service as it should be
Quick service, to the point, professional, clean car, new car .. all good ... as it should be
2026年9月18日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Professional help from Julian when…
Professional help from Julian when picking up and delivering the car. Good experience overall. Going to use them again in the future.
2026年9月25日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
When you rent KlassWagen you get 109% screwed and pay at the end much much more as it looks at the beginning / avoid at any circumstance KlassWagen
When you rent KlassWagen you get screwed from the beginning to the end. I could not pay the guarantee amount of 2600 EUR as my credit card was over the limit. I had then to take the full rent protection of 900 Euro - by sudden the car rent was much more than I would have done this with Hertz or any other reliable rental car company. What you need to take care is, that when you drive abroad, then they charge you an unbelievable amount of money / respectively 220 Euro for a trip to the airport in Munich. The best comes at the end / according to their navigation system I was in Italy and Slovenia- where I was absolutely not. In their advertisement they claim unlimited mileage - but nowhere it is stated that you cannot travel abroad - and then I saw in their office it costs between 10 to 50 Euro per day / depending on where you drive. Germany was the lowest / but at the end I paid 220 Euro for that purpose that I just parked the car for more than 2 days at the airport in Munich. At the return the agent was speaking about a penalty and if I would call them earlier that would be cheaper. He also said / either you pay immediately if later it will be 500 Euro. This practice should take all people’ attention / avoid KlassWagen at any case. Traditional car hiring companies are reliable and look at the first moment mor expensive - but take them as at the end the KlassWagen comes out as much more expensive with all penalties and practices
2026年9月25日
自発的なレビュー
Klass Wagen Austria からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We regret to hear that your experience with us did not meet your expectations.
We would like to clarify that, at the time of vehicle collection, customers may proceed with one of two rental options: the standard option, which requires a damage deposit to be secured on an eligible credit card with sufficient available funds, or the Klass Total Cover option, which provides zero liability for covered damages and does not require the standard damage deposit.
Cross-border travel is also subject to specific conditions and applicable fees, as outlined in our Terms and Conditions.
We understand that these aspects can significantly influence the overall rental experience, and we appreciate your feedback. Clear communication and transparency are important to us, and your comments will be taken into consideration as part of our ongoing efforts to improve our service.
Kind regards,
KW Team
The whole experience right from the…
The whole experience right from the airport pickup.
The vehicle given was a new vehicle and en excellent condition.
Razvan processed the pickup and the contract very quickly and ensured a smooth handover.
During the 10 days drive across 5 counties we had no issues at all.
The return of the car on the final day was seamless.
Calin was very efficient and ensured the handover process was quick and seamless.
The price of rental was quite reasonable .
All and all a wonderful experience and would certainly recommend Klass Wagon Vienna to friends.
2026年9月24日
Klass Wagen Austria からの回答
Hello!
Thank you for taking the time out of your busy schedule to share your opinion with other community members
We are glad to know your experience was positive in every possible way!
Know that we are hard at work finding ways to do things better every single time.
With appreciation,
KW Team
Very good cars
Very good cars, fair prices, well organazed with high veraity of cars, great workers!
2026年9月24日
Klass Wagen Austria からの回答
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
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