Following a power failure my wi fi system went down. However I was soon able to make an appointment for an engineer to fix the problem. It was discovered that when the power was turned back on a pow... もっと見る
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This is a great company. Calling their office is a pleasure as the phone is always answered promptly by real people in the UK who are helpful and knowledgable. Equally the engineers who fitted the new... もっと見る
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The transition was seamless, the engineers were very efficient and helpful, as were customer services. Wish I’d switched sooner, but didn’t want to pay penalty fees to BT. Wrong decision, would have... もっと見る
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The installation was well organised and straight forward. The two installers worked well together. One on the inside and one outside. They explained how the equipment operated and assisted on get th... もっと見る
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企業情報
Lightning Fibre について
当該企業による記述
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
連絡先
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, 英国
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
優良
5517件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We transfered from EE to lightning…
We transfered from EE to lightning fibre on their 2.5gb fibre service and, landline.
Installation happened on day and time booked, very neat install and the engineers were very polite and courteous.
We were advised that the landlines would take up to 10 working days to port over, in fact it was done in 5.
Broadband speed is as advertised and in fact, wifi achieves 2.4gb on speed tests. Very happy and would highly recommend.
2026年10月9日
Lightning Fibre からの回答
Thank you for such a fantastic five star review Allen! We’re delighted your installation went smoothly, our engineers made a great impression and your landline ported over quicker than expected. It’s brilliant to hear you’re enjoying the speeds and are so happy with your new service. Thanks so much for recommending us! ⚡
Phoned up and got a helpful person who…
Phoned up and got a helpful person who put us onto a new contract even cheaper than our original one.
2026年10月12日
Lightning Fibre からの回答
Thank you for the lovely five star review! We’re delighted our team could help you renew onto an even cheaper contract. It’s always great when we can save our customers money! Thanks for your continued support! ⚡
Lies
Customer service lied to me just to get me to sign up to another year contract , and after telling you I will not sign up for another year because I cant give 30 days notice your staff said because im moving away your area i wouldn't have give 30 days and this is the 8th time ive told you the same story and you just keep replying with same thing .
2026年10月4日
自発的なレビュー
Lightning Fibre からの回答
We’re sorry you feel this way, but we would like to clarify the position. Our 30 day notice period is clearly outlined in our Terms and Conditions and was explained to you on several occasions. This is a standard practice across the broadband industry and is not intended to mislead customers into renewing their contracts. We always aim to be transparent about our terms and the commitments involved. ⚡
A reliable and consistent service…
A reliable and consistent service across the board at a fair price. Minimal issues and on the rare occasion there has been, it has been resolved quickly and with great communication.
2026年10月12日
Lightning Fibre からの回答
Thank you for such a fantastic five star review Dan! We’re delighted you’re happy with the reliability of our service, fair pricing and the way our team keeps you informed whenever an issue arises. It’s great to hear we’ve been able to resolve things quickly when needed. Thanks so much for your continued support! ⚡
Lightning Fibre からの回答
Thank you for the lovely five star review! We’re delighted you received friendly, polite service from our team. We really appreciate you taking the time to share your feedback! ⚡
speedy workmen All ok
2026年10月8日
Lightning Fibre からの回答
Thank you for the five star review Chris! We’re pleased our team worked quickly and everything went well. Thanks so much for your support! ⚡
Always a good experience dealing with…
Always a good experience dealing with lightning fibre
2026年10月6日
Lightning Fibre からの回答
Thank you for the lovely five star review Paul! It’s great to hear you consistently have a positive experience with Lightning Fibre. We really appreciate your continued support! ⚡
Always willing to help to give the best…
Always willing to help to give the best service for fair price.
2026年10月7日
Lightning Fibre からの回答
Thank you for the fantastic five star review Peter! We’re proud to offer friendly, helpful service at a fair price, so it’s lovely to hear that comes across. Thanks so much for your support! ⚡
Very friendly installation team
Very friendly installation team who were able to accommodate my request for the position of the equipment.
2026年10月7日
Lightning Fibre からの回答
Thank you for the lovely five star review! We’re so pleased our Installation team were friendly and could accommodate your request for the equipment placement. We’ll be sure to pass on your kind feedback! ⚡
Lightning Fibre からの回答
Thank you for the fantastic five star review Flora! We’re delighted our team made setting up your new system quick and easy. We really appreciate your feedback and support! ⚡
Arrived on time
Arrived on time, worked quickly and left the area clean and tidy. Very happy with the job.
2026年10月7日
Lightning Fibre からの回答
Thank you for the lovely five star review! We’re delighted our team arrived on time, worked efficiently and left everything clean and tidy. It’s great to hear you’re so happy with the job! ⚡
Great service and a company thats a pleasure to deal with. Would definitely recommend
One of the best companies I’ve ever dealt with — not just as a broadband provider, but as a company in general.
The service has been faultless, and the pricing is fair. Every member of staff I’ve spoken to on the phone has been pleasant, helpful and professional.
Dealing with a company that operates this well is an absolute pleasure. I would wholeheartedly recommend Lightning Fibre and the broadband service they provide.
I’ve tried many other providers over the years, but none have come close to Lightning Fibre.
2026年10月9日
Lightning Fibre からの回答
Thank you so much for such a fantastic review Matthew! It’s lovely to hear that you’ve had such a positive experience with both our service and our team. We’re proud to offer fair pricing and friendly, reliable support, so your feedback really means a lot to us. Thank you for recommending Lightning Fibre! ⚡
Spoke to a man called Dan who sorted…
Spoke to a man called Dan who sorted every thing for me made it all so easy and straight forward would highly recommend thank you
2026年10月9日
Lightning Fibre からの回答
Thank you for your lovely review Frederick! We’re so pleased to hear that Dan made everything easy and straightforward for you. I’ll be sure to pass your kind words on to him. Thank you for recommending Lightning Fibre! ⚡
Easy renewal of contract.
Fast TTA. Friendly and helpful agent. Reliable network with local support.
2026年10月9日
Lightning Fibre からの回答
Thank you for the fantastic five star review! We’re pleased your renewal was quick and easy, and that our team made the process friendly and straightforward. It’s great to hear you’re happy with our reliable network and local support. Thanks for your continued loyalty! ⚡
Both your employees were friendly and…
Both your employees were friendly and helpful, they cleaned up well and explained clearly what they were doing.
Well done.
Max partridge
2026年10月9日
Lightning Fibre からの回答
Thank you for the lovely five star review, Max! We’re delighted our team were friendly, helpful and took the time to explain everything clearly, leaving everything tidy too. We’ll be sure to pass on your kind words to the team. ⚡
Lightning Fibre からの回答
Thank you for the fantastic five star review Wendy! We’re delighted you’ve had such a positive experience with our team. Being a local company that genuinely cares about our customers means a lot to us, so your feedback is much appreciated! ⚡
Lightning Fibre からの回答
Thank you for the five star review Abdullah! We’re delighted you’ve received excellent service and really appreciate you taking the time to share your feedback. ⚡
I just had my 2 year renewal come…
I just had my 2 year renewal come though and was offered the same package as I currently have- with no price increase!(Which is unusual). I had a quick look on the website and saw a more powerful deal at a similar price. I phoned up the customer service and was expecting them to say this was a new customer only deal, but no they said that is fine and within 1 minute I was renewed for another 2 years. I must say I have had zero outages in 2 years- where as my previous provider would drop out bi monthly at least. Both the product and customer service is very good.
2026年10月8日
Lightning Fibre からの回答
Thank you for such a brilliant five star review! We’re delighted your renewal was quick and easy, and that we could get you onto an even better package without any hassle. It’s fantastic to hear you’ve enjoyed two years of reliable broadband with no outages too! We really appreciate your continued loyalty and lovely feedback about our team. ⚡
Lightning Fibre からの回答
Thank you for the five star review Gordon! We’re really pleased you’ve had such a positive experience with Lightning Fibre. Thanks so much for your support! ⚡
Internet is fast and reliable and…
Internet is fast and reliable and customer service is excellent
2026年10月4日
Lightning Fibre からの回答
Thank you for the lovely five star review Emma! It’s brilliant to hear you’re happy with your broadband speed and reliability, as well as the service from our team. We really appreciate your support! ⚡
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