From talking to Dylan in customer service to arrange joining Lightning Fibre, to installation by Conor, the experience has been great. They have been helpful and courteous throughout. There was an iss... ãã£ãšèŠã
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The technicians phoned us ahead of their arrival and were very courteous and helpful. They identified a problem which was soon solved. The new router was installed and in working order very quickly. T... ãã£ãšèŠã
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The engineers turned up on time , explained to me what they would do ,how best to route the cables and the location of the router. They then carried out the installation promptly and efficiently wit... ãã£ãšèŠã
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Very good customer service experience experience so far - kept informed throughout the installation stages & pleased with the service. Although the fibre routers are restricted & we plan to install ou... ãã£ãšèŠã
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Lightning Fibre ã«ã€ããŠ
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Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses â with packages from 150Mbps up to 10,000Mbps (10Gbps).
â¡ïžFull fibre broadband from £26/month.
â¡ïžAnd with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns â and our customer services team is based in Eastbourne.
â¡ïžYou can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is âfibreâ vs âfull fibreâ?
Unlike a âfibreâ network, which may include slow, old copper wire, we have a âfull fibreâ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
ðBest Consumer ISP (<100k customers) ISPA Awards 2025
ðBest Customer Experience ISPA Awards 2025
ð2025 Broadband Provider of the Year - Connected Britain Awards.
ðBest Consumer ISP (<100k customers) - ISPA Awards 2024
ðBest Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks â¡ïž
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Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, è±åœ
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
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Lightning Fibre ããã®åç
Thank you for the five star review! Weâre delighted youâve found our team helpful and really appreciate you taking the time to share your feedback. â¡
Must be the best here in East Sussex
Very helpfull staff. Answered my questions. Been with them sincw thwy started down here.
Reasonably priced. Must be the best here.
2026幎7æ19æ¥
Lightning Fibre ããã®åç
Thank you for such a lovely five star review! We really appreciate your loyalty since we first started in the area. Itâs great to hear our team have been helpful and that youâre happy with our pricing. Thanks for sticking with Lightning Fibre! â¡
Very promt service, would recommend!
From initial enquiries to the changeover from Sky broadband took about 10 days. Engineers arrived on the day and on time, broadband hardware installed and up and running in about 40mins. So weâre now saving £15 a month and faster broadband. All good so far!
2026幎10æ10æ¥
Lightning Fibre ããã®åç
Thank you for the fantastic five star review, Mark! Weâre delighted the switch from Sky was quick and straightforward, and that youâre now enjoying faster broadband while saving £15 a month. Weâll be sure to pass on your kind words to our engineers. Thanks for recommending Lightning Fibre! â¡
No Brainer
The transition was seamless, the engineers were very efficient and helpful, as were customer services. Wish Iâd switched sooner, but didnât want to pay penalty fees to BT. Wrong decision, would have saved more by paying them and beginning with the very affordable Lightning Fibre.
2026幎10æ16æ¥
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Lightning Fibre ããã®åç
Thank you for such a brilliant five star review, Eileen! Weâre delighted the switch was seamless and that both our engineers and Customer Service team made the experience so easy. Itâs great to hear youâre enjoying the benefits of Lightning Fibre and feel it was worth the move. Thanks for choosing us! â¡
Lightning Fibre ããã®åç
Thank you for the lovely five star review! Weâre delighted youâre happy with both our Customer Service and installation. Thanks for choosing Lightning Fibre! â¡
Early and quick!
The 2 engineers called and advised they could come a bit before the 1-6pm slot. They worked very quickly and efficiently with no mess - it was fantastic and since the installation, my WiFi has been great!
2026幎10æ10æ¥
Lightning Fibre ããã®åç
Thank you for the fantastic five star review Sophie! Weâre delighted our engineers could get to you early, complete the installation quickly and leave everything tidy. Itâs great to hear youâre enjoying your new WiFi too! â¡
Brilliant team,nothing to much,veryâŠ
Brilliant team,nothing to much,very considerate when working in my home
2026幎10æ13æ¥
Lightning Fibre ããã®åç
Thank you for the lovely five star review Paul! Weâre so pleased our team made a great impression and were considerate while working in your home. Weâll be sure to pass on your kind words! â¡
Well planned and organised installation
The installation was well organised and straight forward. The two installers worked well together. One on the inside and one outside. They explained how the equipment operated and assisted on get the phones, laptop and other equipment set up on the new wifi.
2026幎10æ13æ¥
Lightning Fibre ããã®åç
Thank you for the lovely five star review Stephen! Weâre delighted the installation went smoothly and our team took the time to explain everything and help get your devices connected. Weâll be sure to pass on your kind feedback to the installers. Thanks for choosing Lightning Fibre! â¡
WI FI Power Surge Issue
Following a power failure my wi fi system went down. However I was soon able to make an appointment for an engineer to fix the problem. It was discovered that when the power was turned back on a power surge caused a fault in the wi fi system which was resolved by the engineer within minutes. Well done Lightning Fibre. It proved the benefit of having a local point of contact.
2026幎10æ15æ¥
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Lightning Fibre ããã®åç
Thank you for the fantastic five star review! Weâre pleased our engineer was able to quickly resolve the issue and get you back online. Itâs great to hear you appreciate having a local team on hand when you need us. Thanks for choosing Lightning Fibre! â¡
Good sound professional and courteousâŠ
Good sound professional and courteous service from Engineer Leon @ Lightning Fibre.
In spite of working outside battered by nasty weather.
Great Customer Service and communication too.
Many thanks
Luigi Ramon
2026幎10æ16æ¥
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Lightning Fibre ããã®åç
Thank you for the fantastic five star review, Luigi! Weâre delighted Leon provided such professional and courteous service, even in challenging weather conditions. Weâll be sure to pass on your kind words to him. Itâs great to hear you were happy with the communication and overall service too! â¡
Lightning Fibre ããã®åç
Thank you for the five star review Derek! Weâre really pleased youâre happy with our service and pricing. Thanks so much for choosing Lightning Fibre! â¡
Reliable fast fibre broadband at a veryâŠ
Reliable fast fibre broadband at a very low price. What's not to like? Been a subscriber for two years and at contract renewal the price has gone down. Brilliant
2026幎10æ12æ¥
Lightning Fibre ããã®åç
Thank you for such a brilliant five star review Oliver! Weâre delighted youâve enjoyed two years of fast, reliable broadband, and itâs even better to hear we could reduce your price at renewal! Thanks for your continued loyalty and support! â¡
BRILLIANT SERVICE
I called to discuss the package available on-line and spoke to the most helpful gentleman, no waiting in a queue for hours or talking to a useless chatbox. He set me up there and then and was super helpful.
The installation guys were also very efficient, arrived when they said and all up and running in a short time
2026幎9æ28æ¥
Lightning Fibre ããã®åç
Thank you for such a brilliant five star review Sue! Weâre delighted our team made signing up so easy, with helpful advice and no long waits. Itâs great to hear our Installation team arrived on time and got you up and running quickly too. Weâll be sure to pass on your lovely feedback! â¡
We transfered from EE to lightningâŠ
We transfered from EE to lightning fibre on their 2.5gb fibre service and, landline.
Installation happened on day and time booked, very neat install and the engineers were very polite and courteous.
We were advised that the landlines would take up to 10 working days to port over, in fact it was done in 5.
Broadband speed is as advertised and in fact, wifi achieves 2.4gb on speed tests. Very happy and would highly recommend.
2026幎10æ9æ¥
Lightning Fibre ããã®åç
Thank you for such a fantastic five star review Allen! Weâre delighted your installation went smoothly, our engineers made a great impression and your landline ported over quicker than expected. Itâs brilliant to hear youâre enjoying the speeds and are so happy with your new service. Thanks so much for recommending us! â¡
Phoned up and got a helpful person whoâŠ
Phoned up and got a helpful person who put us onto a new contract even cheaper than our original one.
2026幎10æ12æ¥
Lightning Fibre ããã®åç
Thank you for the lovely five star review! Weâre delighted our team could help you renew onto an even cheaper contract. Itâs always great when we can save our customers money! Thanks for your continued support! â¡
Lies
Customer service lied to me just to get me to sign up to another year contract , and after telling you I will not sign up for another year because I cant give 30 days notice your staff said because im moving away your area i wouldn't have give 30 days and this is the 8th time ive told you the same story and you just keep replying with same thing .
2026幎10æ4æ¥
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Lightning Fibre ããã®åç
Weâre sorry you feel this way, but we would like to clarify the position. Our 30 day notice period is clearly outlined in our Terms and Conditions and was explained to you on several occasions. This is a standard practice across the broadband industry and is not intended to mislead customers into renewing their contracts. We always aim to be transparent about our terms and the commitments involved. â¡
A reliable and consistent serviceâŠ
A reliable and consistent service across the board at a fair price. Minimal issues and on the rare occasion there has been, it has been resolved quickly and with great communication.
2026幎10æ12æ¥
Lightning Fibre ããã®åç
Thank you for such a fantastic five star review Dan! Weâre delighted youâre happy with the reliability of our service, fair pricing and the way our team keeps you informed whenever an issue arises. Itâs great to hear weâve been able to resolve things quickly when needed. Thanks so much for your continued support! â¡
Lightning Fibre ããã®åç
Thank you for the lovely five star review! Weâre delighted you received friendly, polite service from our team. We really appreciate you taking the time to share your feedback! â¡
speedy workmen All ok
2026幎10æ8æ¥
Lightning Fibre ããã®åç
Thank you for the five star review Chris! Weâre pleased our team worked quickly and everything went well. Thanks so much for your support! â¡
Always a good experience dealing withâŠ
Always a good experience dealing with lightning fibre
2026幎10æ6æ¥
Lightning Fibre ããã®åç
Thank you for the lovely five star review Paul! Itâs great to hear you consistently have a positive experience with Lightning Fibre. We really appreciate your continued support! â¡
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